No files shown on remote server

dpalm

2009-02-06 17:19:27

Purchased and installed professional version, logs in to remote server and displays correct (url) directory, but no directories or files. Local directory works fine. Previously used free version of smartftp successfully (uninstalled).

I am successfully using home version under a seperate license from home with no issue.

mb

2009-02-06 18:25:34

Please post the log from the Remote Browser.

Regards,
Mat

dpalm

2009-02-06 20:04:24

Please post the log from the Remote Browser.

Regards,
Mat

OK. feeling pretty stupid, but I don't know how to find the log file. I could always rearrange windows to see it before, but don't seem to be able to here....

mb

2009-02-06 20:25:13

dpalm

2009-02-06 20:27:02

OK - was stupid. Found the log file, below. I see that target machine actively refused connection.
IS target machine my PC or the remote server? Thoughts on why it worked with previous version and not licensed version? Likely a fire wall problem here?



[15:20:37] SmartFTP v3.0.1024.32
[15:20:39] Resolving host name "leo.rc.net"
[15:20:39] Connecting to 152.160.53.2 Port: 21
[15:20:39] Connected to leo.rc.net.
[15:20:39] 220 leo NcFTPd Server (licensed copy) ready.
[15:20:39] USER fdearsho
[15:20:39] 331 User fdearsho okay, need password.
[15:20:39] PASS (hidden)
[15:20:39] 230-You are user #4 of 50 simultaneous users allowed.
[15:20:39] 230-
[15:20:39] 230-Sun Microsystems Inc. SunOS 5.7 Generic October 1998
[15:20:39] 230-The RCNet FTP server leo.rc.net is at your service!
[15:20:39] 230-
[15:20:39] 230-You are in the directory containing your live files.
[15:20:39] 230-
[15:20:39] 230-IMPORTANT: Your web files must go in the "htdocs" subdirectory!
[15:20:39] 230-
[15:20:39] 230-IMPORTANT: Please remember that your main file must be named "index.html"
[15:20:39] 230-or "index.htm" and that your file names and links are case sensitive and
[15:20:39] 230-cannot contain spaces.
[15:20:39] 230-
[15:20:39] 230-For information on counters and forms see http://leo.rc.net/info
[15:20:39] 230-
[15:20:39] 230-
[15:20:39] 230-Please delete unused files to save disk space.
[15:20:39] 230-
[15:20:39] 230-
[15:20:39] 230 Restricted user logged in.
[15:20:39] SYST
[15:20:40] 215 UNIX Type: L8
[15:20:40] Detected Server Type: UNIX
[15:20:40] RTT: 72.936 ms
[15:20:40] FEAT
[15:20:40] 211-Extensions supported:
[15:20:40] CLNT
[15:20:40] MDTM
[15:20:40] MLST type*;size*;modify*;UNIX.mode*;UNIX.owner;UNIX.uid;UNIX.group;UNIX.gid;unique
[15:20:40] PASV
[15:20:40] REST STREAM
[15:20:40] SIZE
[15:20:40] TVFS
[15:20:40] Compliance Level: 19981201 (IETF mlst-05)
[15:20:40] 211 End.
[15:20:40] CLNT SmartFTP 3.0.1024.32
[15:20:40] 200 Noted.
[15:20:40] Detected Server Software: NcFTPd
[15:20:40] PWD
[15:20:40] 257 "/Web/dearbornsacredheart.org" is cwd.
[15:20:40] TYPE A
[15:20:40] 200 Type okay.
[15:20:40] PASV
[15:20:40] 227 Entering Passive Mode (152,160,53,2,4,185)
[15:20:40] Opening data connection to 152.160.53.2 Port: 1209
[15:20:40] MLSD
[15:20:41] No connection could be made because the target machine actively refused it.
[15:21:22] Timeout (40s).
[15:21:22] Active Help: https://www.smartftp.com/support/kb/74
[15:21:22] Client closed the connection.

mb

2009-02-06 20:32:06

The target machine is the remote server. Try to add SmartFTP to the exceptions in your software firewall and antivirus product.

Also try active mode (PORT) as described here:
https://www.smartftp.com/support/kb/how- ... de-f1.html

The trial and licensed versions are the same technically.

Regards,
Mat

dpalm

2009-02-06 20:42:01