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  2. Server Errors
  3. User authentication failed
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User authentication failed


User authentication failed.



This error comes from the server. It does not allow you to login with the provided username and password. The reasons could be an incorrect username/password combination or a problem with the account.


  • Double check your username/password (e.g. is Caps lock disabled?).
    The username/password information is usually provided by the party managing the server. To obtain the correct information or to reset the password, contact the server administrator. 
  • Ensure that you have entered the correct hostname.

Once you have obtained the correct information and ensured that everything is in order with the account, open a new connection: menu: File - New Connection.

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logon wrong username

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