Error when using via External Drive

Smart FTP had worked great for me for some time, now, I am getting ready to pay for my subscirprion so I downloaded the latest version but it does not work at all with external harddrive

1. Host computer has windows XP Pro
2. 320GB external harddrive, loaded MOJOPac on it to access the internet through that, all other softwares work fine except smartftp.

Note: Core FTP & Cute FTP work fine on the external drive

Any solutions??


What exactly is not working? Can you post a log which shows the problem?

Sure; once the server, name & pw is enetered, it errors [SmartFTP has encountered a problem and needs to close, we are sorry for the inconvenience]

I save a printscreen but i don't know how to attach it

What version of SmartFTP do you have installed? Post the system information from the menu: Help->About->System Information.

- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 798 MHz
Total Memory : 511 MB
Free Memory : 178 MB

+- SmartFTP ---------------------------
Version : 3.0.1022.38
Time Stamp : 2008-09-22 17:21:01
Platform : x86
Days in use : 7

+- Application DLL --------------------
sfFTPLib.dll :
sfFavorites.dll :
sfFavoritesShellExtension.dll :
sfTransferQueue.dll :
sfFTPShellExtension.dll :
SmartFTPPS.dll : 3.0.1022.38

+- Language ---------------------------
SmartFTP.exe : 3.0.1022.38

+- Internet Explorer ------------------

+- Winsock ----------------------------
Winsock : 2.2

Thanks Mat; you have been a great help, I am downloading the new debugging tool now, what do you want me to do after completing all the steps?


Hello Sara ..

Please upload the crash dump to a FTP server or to as described in the article. Then just send us the link to the crash dump.

Thank you.