Knowledge Base

Home > General > How to collect crash reports

Created
Modified

Print Article

Article 2594

How to collect crash reports

  • Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

Preparation

If SmartFTP crashes:

  • If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg.
  • Execute the following command at the command line prompt:
    32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
    64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump

    Dump files will be generated at “C:\Dump”.
    Remarks: Ignore the "Missing symbol paths variable" popup.
  • Try to reproduce the problem

If SmartFTP hangs (Window not responding):

  • Start SmartFTP
  • Reproduce the problem until SmartFTP hangs
  • Execute the following command at the command line prompt:
    32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
    64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump

    Dump files will be generated at “C:\Dump”.
    Remarks: Ignore the "Missing symbol paths variable" popup.

Upload Dump Files

  • After SmartFTP crashes go to folder "C:\Dump". There can be multiple .dmp files. Please zip the .dmp file(s) upload them to a server (e.g. mega.co.nz) and send the link to us.

References

Keywords
crash, dump, mdmp, dmp, debugger

Related Articles
icon Windows Error Report
icon How To debug a crash using Visual Studio


Please choose 1 to 5 whether this article solves your problem.

1 No Help at all

5 Problem Solved

Saving...
Thank you for your feedback.

What do you think about this topic? Send feedback!