Knowledge Base

Home > General > How to collect crash reports

Created
Modified

Print Article

Article 2594

How to collect crash reports

Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

If SmartFTP crashes

  1. Download and extract WindowsErrorReporting.zip
  2. Open regedit.exe as Administrator
  3. In regedit, go to the menu: File - Import
  4. Select the "Enable Windows Error Reporting.reg" file from the zip in step 1.
  5. Start SmartFTP
  6. Reproduce the crash
  7. The crash dump is created at %LOCALAPPDATA%\CrashDumps
  8. Compress (zip, rar) the .dmp and upload it to zippyshare.com or your preferred website.

If SmartFTP hangs (Window not responding):

Preparation
  1. Download and install the latest Debugging Tools for Windows
    Debugging Tools for Windows 32-bit Version
    Debugging Tools for Windows Native x64 Version
  2. Start SmartFTP
  3. Open the command line (cmd.exe)
    Click the Start button in Windows
    Select Run...
    Enter cmd.exe
    Press Enter on your keyboard

If SmartFTP hangs (Window not responding)

  1. Start SmartFTP
  2. Reproduce the problem until SmartFTP hangs
  3. Execute the following command at the command line prompt:
    32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
    64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump

    Dump files will be generated at “C:\Dump”.
    Remarks: Ignore the "Missing symbol paths variable" popup.

Upload Dump Files

  • After SmartFTP crashes go to folder "C:\Dump". There can be multiple .dmp files. Please zip the .dmp file(s) upload them to a server (e.g. zippyshare.com) and send the link to us.

References

Keywords
crash, dump, mdmp, dmp, debugger

Related Articles
icon Windows Error Report
icon How To debug a crash using Visual Studio


Please choose 1 to 5 whether this article solves your problem.

1 No Help at all

5 Problem Solved

Saving...
Thank you for your feedback.

What do you think about this topic? Send feedback!