Folder pane freezes program

Monkeyman

2009-10-11 22:08:22

I noticed some strange bug. When I browse FTP server in main window, everything works fine. But when I use folder pane for faster browsing, sometimes program freezes for quite a while. After several minutes everything goes back to normal. I had this issue several times, but can't get the pattern to report in tracker.

Any ideas how to track this issue and log it? Or maybe it's a known one?

mb

2009-10-11 22:37:10

Please post the system information from the menu: Help->About "System Information"

Regards,
Mat

mb

2009-10-11 22:47:49

And if you are running the latest version please provide a hang dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Monkeyman

2009-10-12 08:01:11


Please post the system information from the menu: Help->About "System Information"

+- System -----------------------------
Microsoft Windows 7 Ultimate Edition
(Build 7100)

CPU Speed : 3013 MHz
Total Memory : 4095 MB
Free Memory : 2696 MB

+- SmartFTP ---------------------------
Version : 4.0.1054.0
Time Stamp : 2009-10-06 19:54:07
Platform : x64
Id : 400114808
Maintenance : 2010-09-24
Days in use : 48

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.7100.0

+- Winsock ----------------------------
Winsock : 2.2

Monkeyman

2009-10-12 08:06:23


And if you are running the latest version please provide a hang dump:
https://www.smartftp.com/support/kb/how ... f2594.html
Coming up next time it hangs.

mb

2009-10-12 10:04:52

Thanks ;-)