Uploads Can't Finish Uploading

KWalker

2009-03-26 19:27:28

After my last upgrade 3.0.1026.9 I noticed a problem uploading to a server where the upload gets nearly to the end (just a few 10's of kb left) and it stalls. It goes into Retry mode and does like 3kb every attempt, going back into Retry and then finally (after several attempts) it finishes.

I have asked my hosting company about this and they say nothing is wrong with my server.

mb

2009-03-27 11:57:14

Please post the log of the transfer. To get it double click the file in the transfer queue.

KWalker

2009-03-27 18:24:10

[14:17:36] Resolving host name "ftp.photoshopfordigitalphotography.com"
[14:17:36] Connecting to 74.220.207.74 Port: 21
[14:17:36] Connected to ftp.photoshopfordigitalphotography.com.
[14:17:36] 220---------- Welcome to Pure-FTPd [TLS] ----------
[14:17:36] 220-You are user number 4 of 50 allowed.
[14:17:36] 220-Local time is now 12:17. Server port: 21.
[14:17:36] 220-IPv6 connections are also welcome on this server.
[14:17:36] 220 You will be disconnected after 15 minutes of inactivity.
[14:17:36] USER photosh2
[14:17:36] 331 User photosh2 OK. Password required
[14:17:36] PASS (hidden)
[14:17:36] 230-User photosh2 has group access to: photosh2
[14:17:36] 230 OK. Current restricted directory is /
[14:17:36] SYST
[14:17:36] 215 UNIX Type: L8
[14:17:36] Detected Server Type: UNIX
[14:17:36] RTT: 59.058 ms
[14:17:36] FEAT
[14:17:36] 211-Extensions supported:
[14:17:36] EPRT
[14:17:36] IDLE
[14:17:36] MDTM
[14:17:36] SIZE
[14:17:36] REST STREAM
[14:17:36] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[14:17:36] MLSD
[14:17:36] ESTP
[14:17:36] PASV
[14:17:36] EPSV
[14:17:36] SPSV
[14:17:36] ESTA
[14:17:36] AUTH TLS
[14:17:36] PBSZ
[14:17:36] PROT
[14:17:36] 211 End.
[14:17:36] Detected Server Software: PureFTPd
[14:17:36] PWD
[14:17:36] 257 "/" is your current location
[14:17:36] CWD /www/work/avi/megadroid
[14:17:37] 250 OK. Current directory is /www/work/avi/megadroid
[14:17:37] PWD
[14:17:37] 257 "/www/work/avi/megadroid" is your current location
[14:17:37] Remote file exist check: "ProductionInfo.xml".
[14:17:37] MLST ProductionInfo.xml
[14:17:37] 550 Can't check for file existence
[14:17:37] TYPE I
[14:17:37] 200 TYPE is now 8-bit binary
[14:17:37] PASV
[14:17:37] 227 Entering Passive Mode (74,220,207,74,204,191)
[14:17:37] Opening data connection to 74.220.207.74 Port: 52415
[14:17:37] STOR ProductionInfo.xml
[14:17:37] 150 Accepted data connection
[14:17:37] 13801 bytes transferred. (217 KB/s) (62 ms)
[14:17:37] Server closed connection
[14:17:37] Transfer failed.
[14:17:37] Resolving host name "ftp.photoshopfordigitalphotography.com"
[14:17:37] Connecting to 74.220.207.74 Port: 21
[14:17:37] Connected to ftp.photoshopfordigitalphotography.com.
[14:17:37] 220---------- Welcome to Pure-FTPd [TLS] ----------
[14:17:37] 220-You are user number 4 of 50 allowed.
[14:17:37] 220-Local time is now 12:17. Server port: 21.
[14:17:37] 220-IPv6 connections are also welcome on this server.
[14:17:37] 220 You will be disconnected after 15 minutes of inactivity.
[14:17:37] USER photosh2
[14:17:37] 331 User photosh2 OK. Password required
[14:17:37] PASS (hidden)
[14:17:37] 230-User photosh2 has group access to: photosh2
[14:17:37] 230 OK. Current restricted directory is /
[14:17:37] SYST
[14:17:37] 215 UNIX Type: L8
[14:17:37] Detected Server Type: UNIX
[14:17:37] RTT: 59.309 ms
[14:17:37] FEAT
[14:17:37] 211-Extensions supported:
[14:17:37] EPRT
[14:17:37] IDLE
[14:17:37] MDTM
[14:17:37] SIZE
[14:17:37] REST STREAM
[14:17:37] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[14:17:37] MLSD
[14:17:37] ESTP
[14:17:37] PASV
[14:17:37] EPSV
[14:17:37] SPSV
[14:17:37] ESTA
[14:17:37] AUTH TLS
[14:17:37] PBSZ
[14:17:37] PROT
[14:17:37] 211 End.
[14:17:37] Detected Server Software: PureFTPd
[14:17:37] PWD
[14:17:38] 257 "/" is your current location
[14:17:38] CWD /www/work/avi/megadroid
[14:17:38] 250 OK. Current directory is /www/work/avi/megadroid
[14:17:38] PWD
[14:17:38] 257 "/www/work/avi/megadroid" is your current location
[14:17:38] Remote file exist check: "ProductionInfo.xml".
[14:17:38] MLST ProductionInfo.xml
[14:17:38] 250-Begin
[14:17:38] type=file;size=2920;modify=20090327181742;UNIX.mode=0644;UNIX.uid=857;UNIX.gid=8
59;unique=821g47d0883; ProductionInfo.xml
[14:17:38] 250 End.
[14:17:38] Source File: Size=13801, SizeUnit=Byte, Time=2009-03-27T18:11:12, TimeFormat=Exact
[14:17:38] Destination File: Size=2920, SizeUnit=Byte, Time=2009-03-27T18:17:42, TimeFormat=Exact
[14:17:38] RecentTime=2009-03-27T18:17:37
[14:17:38] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[14:17:38] TYPE I
[14:17:38] 200 TYPE is now 8-bit binary
[14:17:38] PASV
[14:17:38] 227 Entering Passive Mode (74,220,207,74,192,39)
[14:17:38] Opening data connection to 74.220.207.74 Port: 49191
[14:17:38] REST 2920
[14:17:38] 350 Restarting at 2920
[14:17:38] STOR ProductionInfo.xml
[14:17:38] 150 Accepted data connection
[14:17:38] 10881 bytes transferred. (171 KB/s) (62 ms)
[14:17:38] Transfer failed.
[14:17:38] Server closed connection
[14:17:38] Resolving host name "ftp.photoshopfordigitalphotography.com"
[14:17:38] Connecting to 74.220.207.74 Port: 21
[14:17:38] Connected to ftp.photoshopfordigitalphotography.com.
[14:17:38] 220---------- Welcome to Pure-FTPd [TLS] ----------
[14:17:38] 220-You are user number 4 of 50 allowed.
[14:17:38] 220-Local time is now 12:17. Server port: 21.
[14:17:38] 220-IPv6 connections are also welcome on this server.
[14:17:38] 220 You will be disconnected after 15 minutes of inactivity.
[14:17:38] USER photosh2
[14:17:38] 331 User photosh2 OK. Password required
[14:17:38] PASS (hidden)
[14:17:38] 230-User photosh2 has group access to: photosh2
[14:17:38] 230 OK. Current restricted directory is /
[14:17:38] SYST
[14:17:38] 215 UNIX Type: L8
[14:17:38] Detected Server Type: UNIX
[14:17:38] RTT: 59.093 ms
[14:17:38] FEAT
[14:17:39] 211-Extensions supported:
[14:17:39] EPRT
[14:17:39] IDLE
[14:17:39] MDTM
[14:17:39] SIZE
[14:17:39] REST STREAM
[14:17:39] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[14:17:39] MLSD
[14:17:39] ESTP
[14:17:39] PASV
[14:17:39] EPSV
[14:17:39] SPSV
[14:17:39] ESTA
[14:17:39] AUTH TLS
[14:17:39] PBSZ
[14:17:39] PROT
[14:17:39] 211 End.
[14:17:39] Detected Server Software: PureFTPd
[14:17:39] PWD
[14:17:39] 257 "/" is your current location
[14:17:39] CWD /www/work/avi/megadroid
[14:17:39] 250 OK. Current directory is /www/work/avi/megadroid
[14:17:39] PWD
[14:17:39] 257 "/www/work/avi/megadroid" is your current location
[14:17:39] Remote file exist check: "ProductionInfo.xml".
[14:17:39] MLST ProductionInfo.xml
[14:17:39] 250-Begin
[14:17:39] type=file;size=5840;modify=20090327181743;UNIX.mode=0644;UNIX.uid=857;UNIX.gid=8
59;unique=821g47d0883; ProductionInfo.xml
[14:17:39] 250 End.
[14:17:39] Source File: Size=13801, SizeUnit=Byte, Time=2009-03-27T18:11:12, TimeFormat=Exact
[14:17:39] Destination File: Size=5840, SizeUnit=Byte, Time=2009-03-27T18:17:43, TimeFormat=Exact
[14:17:39] RecentTime=2009-03-27T18:17:38
[14:17:39] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[14:17:39] TYPE I
[14:17:39] 200 TYPE is now 8-bit binary
[14:17:39] PASV
[14:17:39] 227 Entering Passive Mode (74,220,207,74,7,6)
[14:17:39] Opening data connection to 74.220.207.74 Port: 1798
[14:17:39] REST 5840
[14:17:39] 350 Restarting at 5840
[14:17:39] STOR ProductionInfo.xml
[14:17:39] 150 Accepted data connection
[14:17:39] 7961 bytes transferred. (125 KB/s) (62 ms)
[14:17:39] An established connection was aborted by the software in your host machine.
[14:17:39] Transfer failed.
[14:18:11] Resolving host name "ftp.photoshopfordigitalphotography.com"
[14:18:11] Connecting to 74.220.207.74 Port: 21
[14:18:11] Connected to ftp.photoshopfordigitalphotography.com.
[14:18:11] 220---------- Welcome to Pure-FTPd [TLS] ----------
[14:18:11] 220-You are user number 4 of 50 allowed.
[14:18:11] 220-Local time is now 12:18. Server port: 21.
[14:18:11] 220-IPv6 connections are also welcome on this server.
[14:18:11] 220 You will be disconnected after 15 minutes of inactivity.
[14:18:11] USER photosh2
[14:18:11] 331 User photosh2 OK. Password required
[14:18:11] PASS (hidden)
[14:18:11] 230-User photosh2 has group access to: photosh2
[14:18:11] 230 OK. Current restricted directory is /
[14:18:11] SYST
[14:18:11] 215 UNIX Type: L8
[14:18:11] Detected Server Type: UNIX
[14:18:11] RTT: 60.264 ms
[14:18:11] FEAT
[14:18:11] 211-Extensions supported:
[14:18:11] EPRT
[14:18:11] IDLE
[14:18:11] MDTM
[14:18:11] SIZE
[14:18:11] REST STREAM
[14:18:11] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[14:18:11] MLSD
[14:18:11] ESTP
[14:18:11] PASV
[14:18:11] EPSV
[14:18:11] SPSV
[14:18:11] ESTA
[14:18:11] AUTH TLS
[14:18:11] PBSZ
[14:18:11] PROT
[14:18:11] 211 End.
[14:18:11] Detected Server Software: PureFTPd
[14:18:11] PWD
[14:18:11] 257 "/" is your current location
[14:18:11] CWD /www/work/avi/megadroid
[14:18:12] 250 OK. Current directory is /www/work/avi/megadroid
[14:18:12] PWD
[14:18:12] 257 "/www/work/avi/megadroid" is your current location
[14:18:12] Remote file exist check: "ProductionInfo.xml".
[14:18:12] MLST ProductionInfo.xml
[14:18:12] 250-Begin
[14:18:12] type=file;size=8760;modify=20090327181744;UNIX.mode=0644;UNIX.uid=857;UNIX.gid=8
59;unique=821g47d0883; ProductionInfo.xml
[14:18:12] 250 End.
[14:18:12] Source File: Size=13801, SizeUnit=Byte, Time=2009-03-27T18:11:12, TimeFormat=Exact
[14:18:12] Destination File: Size=8760, SizeUnit=Byte, Time=2009-03-27T18:17:44, TimeFormat=Exact
[14:18:12] RecentTime=2009-03-27T18:17:39
[14:18:12] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[14:18:12] TYPE I
[14:18:12] 200 TYPE is now 8-bit binary
[14:18:12] PASV
[14:18:12] 227 Entering Passive Mode (74,220,207,74,134,49)
[14:18:12] Opening data connection to 74.220.207.74 Port: 34353
[14:18:12] REST 8760
[14:18:12] 350 Restarting at 8760
[14:18:12] STOR ProductionInfo.xml
[14:18:12] 150 Accepted data connection
[14:18:12] 5041 bytes transferred. (63.1 KB/s) (78 ms)
[14:18:12] An established connection was aborted by the software in your host machine.
[14:18:12] Server closed connection
[14:18:12] Transfer failed.

mb

2009-03-27 20:11:25

Hello ..

It's a server/network problem. You can try to switch from passive mode to active mode as described here:
https://www.smartftp.com/support/kb/how- ... de-f1.html

If this doesn't please try another FTP client to see if you get a different result.

Regards,
Mat

KWalker

2009-04-01 14:53:45

I logged in on my Vista PC w/ SmartFTP and uploaded to the same server w/o the problem. Fortunately, I decided to buy a new PC and it seems to work with this one. Not sure what could cause it, but at least I'm back up.