upload problem

mrstringer

2008-12-13 06:03:44

[16:58:36] Resolving host name "ftp.users.on.net"
[16:58:36] Connecting to 203.16.214.120 Port: 21
[16:58:36] Connected to ftp.users.on.net.
[16:58:36] 220 Welcome to ftp.users.on.net (14) FTP service.
[16:58:36] USER cmrstringer
[16:58:36] 331 Please specify the password.
[16:58:36] PASS (hidden)
[16:58:36] 230-
[16:58:36] 230-Last Updated: Fri Dec 12 23:34:57 2008
[16:58:36] 230-Home Directory: /webspace/users.on.net/data/L8/08/L808273
[16:58:36] 230-Disk Usage: 57879 kbytes
[16:58:36] 230-
[16:58:36] 230 Login successful.
[16:58:36] SYST
[16:58:36] 215 UNIX Type: L8
[16:58:36] Detected Server Type: UNIX
[16:58:36] RTT: 68.942 ms
[16:58:36] FEAT
[16:58:36] 211-Features:
[16:58:36] PORT
[16:58:36] MDTM
[16:58:36] PASV
[16:58:36] REST STREAM
[16:58:36] SIZE
[16:58:36] TVFS
[16:58:36] 211 End
[16:58:36] PWD
[16:58:36] 257 "/"
[16:58:36] CWD /dreams/resources
[16:58:36] 250 Directory successfully changed.
[16:58:36] PWD
[16:58:36] 257 "/dreams/resources"
[16:58:36] Remote file exist check: "schedule.jpg".
[16:58:36] TYPE I
[16:58:37] 200 Switching to Binary mode.
[16:58:37] SIZE schedule.jpg
[16:58:37] 550 Could not get file size.
[16:58:37] File exist check failed. File not found or permission denied.
[16:58:37] PASV
[16:58:37] 227 Entering Passive Mode (203,16,214,120,123,178)
[16:58:37] Opening data connection to 203.16.214.120 Port: 31666
[16:58:37] STOR schedule.jpg
[16:58:37] 150 Ok to send data.
[16:58:39] An existing connection was forcibly closed by the remote host.
[16:58:39] 262144 bytes transferred. (95.2 KB/s) (00:00:02)
[16:59:40] Timeout (60s).
[16:59:40] Active Help: https://www.smartftp.com/support/kb/74
[16:59:40] Client closed the connection.
[16:59:40] Transfer failed.
[16:59:40] Resolving host name "ftp.users.on.net"
[16:59:40] Connecting to 203.16.214.120 Port: 21
[16:59:40] Connected to ftp.users.on.net.
[16:59:40] 220 Welcome to ftp.users.on.net (14) FTP service.
[16:59:40] USER cmrstringer
[16:59:40] 331 Please specify the password.
[16:59:40] PASS (hidden)
[16:59:40] 230-
[16:59:40] 230-Last Updated: Fri Dec 12 23:34:57 2008
[16:59:40] 230-Home Directory: /webspace/users.on.net/data/L8/08/L808273
[16:59:40] 230-Disk Usage: 57879 kbytes
[16:59:40] 230-
[16:59:40] 230 Login successful.
[16:59:40] SYST
[16:59:40] 215 UNIX Type: L8
[16:59:40] Detected Server Type: UNIX
[16:59:40] RTT: 80.195 ms
[16:59:40] FEAT
[16:59:41] 211-Features:
[16:59:41] PORT
[16:59:41] MDTM
[16:59:41] PASV
[16:59:41] REST STREAM
[16:59:41] SIZE
[16:59:41] TVFS
[16:59:41] 211 End
[16:59:41] PWD
[16:59:41] 257 "/"
[16:59:41] CWD /dreams/resources
[16:59:41] 250 Directory successfully changed.
[16:59:41] PWD
[16:59:41] 257 "/dreams/resources"
[16:59:41] Remote file exist check: "schedule.jpg".
[16:59:41] TYPE I
[16:59:41] 200 Switching to Binary mode.
[16:59:41] SIZE schedule.jpg
[16:59:41] 213 136320
[16:59:41] MDTM schedule.jpg
[16:59:41] 213 20081213162843
[16:59:41] Source File: Size=589796, SizeUnit=Byte, Time=2008-12-13T05:10:08, TimeFormat=Exact
[16:59:41] Destination File: Size=136320, SizeUnit=Byte, Time=2008-12-13T16:28:43, TimeFormat=Exact
[16:59:41] RecentTime=2008-12-13T05:59:40
[16:59:41] No rule matched. Default Action="Overwrite".
[16:59:41] PASV
[16:59:41] 227 Entering Passive Mode (203,16,214,120,82,252)
[16:59:41] Opening data connection to 203.16.214.120 Port: 21244
[16:59:41] STOR schedule.jpg
This is by no means the first time this has happened to me: in fact, in the past I've had to give up and re-create things in order to get 'em onto the server.
Tired of that: I don't think half a meg is too big - although it's not something I'd do from choice, nor regularly.
Please please tell me why the upload speed simply gets slower and slower and eventually stops.
If there are rules regarding the size of upload items, I haven't sighted 'em anywhere. :-(
And also - why does my UI change every now and then? - now my Transfer Queue window's first line says "Copy", the dividing lines have gone, and I wish things would stay the same...

mb

2008-12-13 08:39:38

The reason your transfers time out is a network problem (firewall etc).

Post the system information from the menu: Help->About "System Information"

Regards,
Mat

mrstringer

2008-12-13 11:07:37

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 3 (Build 2600)

CPU Speed : 2533 MHz
Total Memory : 447 MB
Free Memory : 139 MB

+- SmartFTP ---------------------------
Version : 3.0.1024.32
Time Stamp : 2008-11-23 16:59:11
Platform : x86
Id : 400062219
Days in use : 297

+- Application DLL --------------------
sfFTPLib.dll : 1.5.15.6
sfFavorites.dll : 1.0.20.32
sfFavoritesShellExtension.dll : 1.0.1.22
sfTransferQueue.dll : 1.0.17.32
sfFTPShellExtension.dll : 1.0.15.32
SmartFTPPS.dll : 3.0.1024.32

+- Language ---------------------------
SmartFTP.exe : 3.0.1024.32

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb

2008-12-13 11:12:48

Try activate mode:
https://www.smartftp.com/support/kb/how- ... de-f1.html

If it doesn't work you need to fix the network problem you have.

mrstringer

2008-12-14 01:19:08

mrstringer

2008-12-14 01:52:27

I don't understand what you're telling me. It would appear you want me to change it from the 'automatic' mode; but you don't say whether it should be to active or to passive.

As well as that, you speak of my 'network' problem, but don't indicate what you mean. Everything else uploads perfectly well; it's only the largeish files that won't go, as I said earlier.

I am not clever with all this; my husband used to manage it all for us both. My life is hideous enough just to be without him, let alone with needing to try to interpret technical people who know what they're talking about but assume, wrongly, that I do, as well.

Please give me some more information...?

It would seem that my having attempted to follow your instructions has stuffed SmartFTP entirely. I did what I always have to do and re-created the .jpg - it is now 170kB.
I can no longer upload.
The transfer queue does nothing at all; there is no sign of activity.
Does this mean that SmartFTP will never work for me again?????

mrstringer

2008-12-14 02:24:36

It would seem that my having attempted to follow your instructions has stuffed SmartFTP entirely. I did what I always have to do and re-created the .jpg - it is now 170kB.
I can no longer upload.
The transfer queue does nothing at all; there is no sign of activity.
Does this mean that SmartFTP will never work for me again?????

OK, it came back to life again. I have no idea why it died in the first place.
HOWEVER; the original problem as posted has not been solved, please note.
I still can't upload files larger than somewhere around 250kB.
I still can't understand what you're telling me in your last post.
I'd be REALLY happy to have both situations reversed...

TIA

mb

2008-12-14 13:43:41

Did you stop the transfer queue by mistake? If yes start it again by pressing on the little play button.

Then post the log from the file in the transfer queue. To get it double click the file.

Regards,
Mat

mrstringer

2008-12-14 19:43:09

Did you stop the transfer queue by mistake? If yes start it again by pressing on the little play button.

Then post the log from the file in the transfer queue. To get it double click the file.

Regards,
Mat

"I don't understand what you're telling me. It would appear you want me to change it from the 'automatic' mode; but you don't say whether it should be to active or to passive.

As well as that, you speak of my 'network' problem, but don't indicate what you mean."

Those are my problems, and nothing has changed regarding them. You've REALLY got me confused, Mat: I've done this log posting already, so can't imagine why you would need me to do it again.

If you will itemise, perhaps, what you see as the problem - well, maybe that would help me comprehend your latest instructions. At the moment you're just issuing them without any kind of explanation. And it's EXPLANATION that I need, more than anything...

Don't seek to be irritating, I promise; just want to get some feeling that I know what's going on...

thanks;

M-R

mb

2008-12-14 19:51:34

You have to change it to active mode (PORT) as described here:
https://www.smartftp.com/support/kb/how- ... de-f1.html

Then post the log again.

Also try to upload to a different server to see if you have the same problem.

Regards,
Mat