yup i will be using this from now on [the crash dump collection technique].
however, to make it more hassle free for users who want to help, you should recommend creating a .BAT file, like this:
start "SmartFTP" "C:\Program Files\SmartFTP Client\SmartFTP.exe"
cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
worked for me - so i dont have to type in the command every time