New version 3.0.1023.4 Crashing

KateMcClellan

2008-10-22 00:04:27

Hi!
I just upgraded my laptop to the new version and have no problems transferring files. I went to my desktop, windows XPv5 servicepack 2, and followed the same process to upgrade it.

I can get in to my server just fine - I go to the local browser and select a file to upload and the minute I let go of the mouse, the software crashes.

I have tried uninstalling it and reinstalling, same issue occurs. I have the latest version of SmartFTP.

Can someone help? I need to transfer from this system and I am stuck.

Thank you.

Sincerely,
Kate

mb

2008-10-22 00:23:24

Hello Kate ..

Please install the latest version from:
https://www.smartftp.com/download

Regards,
Mat

KateMcClellan

2008-10-22 02:02:38

Hi! I did this, rebooted and it is still crashing. Like I said, I can get in and access both the the remote and local browsers - but the moment I drag a file to upload, it crashes - and often the entire program shuts down, sometimes an error box pops up but it doesn't give a reason for the crash.

mb

2008-10-22 03:03:43

Please post the system information from the menu: Help->About "System Information"

Usually such errors are caused by 3rd party applications installed on your computer.

Regards,
Mat

KateMcClellan

2008-10-22 04:33:02

Please post the system information from the menu: Help->About "System Information"

Usually such errors are caused by 3rd party applications installed on your computer.

Regards,
Mat


Here you go: +- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 2 (Build 2600)

CPU Speed : 2394 MHz
Total Memory : 765 MB
Free Memory : 262 MB

+- SmartFTP ---------------------------
Version : 3.0.1024.10
Time Stamp : 2008-10-21 07:16:48
Platform : x86
Id : 400022984
Days in use : 0

+- Application DLL --------------------
sfFTPLib.dll : 1.5.14.19
sfFavorites.dll : 1.0.20.10
sfFavoritesShellExtension.dll : 1.0.1.15
sfTransferQueue.dll : 1.0.17.10
sfFTPShellExtension.dll : 1.0.15.10
SmartFTPPS.dll : 3.0.1024.10

+- Language ---------------------------
SmartFTP.exe : 3.0.1024.10

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb

2008-10-22 05:24:49

Thank you. Can you collect a crash dump as described here:
https://www.smartftp.com/support/kb/how- ... f2594.html

Regards,
Mat