Unable to upload files

Hello,

since this monay, i cannot upload files anymore.
Now upload-log is shown and samrtftp simply does
nothing, when i try to upload some file per drag and drop.

System-Information:
+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 2800 MHz
Total Memory : 1534 MB
Free Memory : 888 MB

+- SmartFTP ---------------------------
Version : 3.0.1022.5
Time Stamp : 2008-08-25 09:46:31
Platform : x86
Id : 400049697
Days in use : 144

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.43
sfFavorites.dll : 1.0.18.5
sfFavoritesShellExtension.dll : 1.0.1.13
sfTransferQueue.dll : 1.0.15.5
sfFTPShellExtension.dll : 1.0.13.5
SmartFTPPS.dll : 3.0.1022.5

+- Language ---------------------------
SmartFTPDEU.dll : 3.0.1022.1

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

I have installed the latest version! The other
installion in our company works fine, but is not the latest version.

Greets Wolfgang

Are the files added to the transfer queue (bottom window)?

Regards,
Mat

No, there is nothing!
The Program simply does nothing!
I stopped and started the TransferQueue many times,
it has no effect.

Did you try to uninstall and reinstall SmartFTP?

Yes of course - i did it twice!

Hello ..

If you use the arrow keys between the local browser and the remote browser does it work?

To open a local browser go to the menu: File->New Local Browser.

Regards,
Mat

Hello Mat,

if i use the blue Upload-Arrow - all works fine.
It seems only drag and drop does not work.

Regards
Wolfgang

Are you trying to upload the files from a network share?

Yes, because all of our projects are shared on our development-Server.

What kind of network share is it? Samba share?

If yes, can you post the Samba version you are using and the Samba configuration file?

Regards,
Mat

it is a normal windows network-share

What operating system is running on the development server?

BTW: This is a known problem with network shares but we were never able to reproduce it and we have tested it at least with 50 different servers in the meanwhile.

Related forum threads:
https://www.smartftp.com/forums/Drag-and ... 15246.html

Hello,

I'm having the same problem with drag-and-drop uploading not working.

And yes, I am copying the files from a samba share mounted onto my
Windows XP workstation.

Any advice?

thanks,
az

AlphaZeta: Can you enable debug logging (as described in my last reply) and send it to support(at)smartftp.com? Do you have SP3 of Windows XP installed?

Thank you

Bug fixed. I was finally able to reproduce it. The problem only occurred on Windows XP SP3 + Internet Explorer 7. It was related to the security zones of (Internet) Explorer.
The latest version with the bug fix is available at:
https://www.smartftp.com/download

Tip
If you want to remove the "This page has an unspecified potential security risk" dialog when you drag&drop files from the network share to Windows Explorer please proceed as following:
- Start Internet Explorer
- Go to the menu: Tools Internet Options
- Go to the Security dialog
- Select the Local intranet zone
- Click on the Sites button
- Click on the Advanced button
- Enter the folder of your samba/network share. For example: file://1.2.3.4 or X:\
- Click the Add button
- Click OK a couple of times

Regards,
Mat
SmartFTP

I just emailed the logs. Yes, I am running Windows XP SP3. The drag and
drop problem only started recently. Maybe when I upgraded to SP3? Or
maybe when I upgraded to SmartFTP 3.0?

thanks,
az

Just installed the new version and it's fixed. Nice work!!

az

Thank you for your help and your feedback ;-)

hi,

I had that problem yesterday. Updloaded the new version and now it is moving the files from the transfer list but they are not appearing on my website. The command log does not show any data transfer happening...

thanks
Julie

Hello Julie ..

If the items/files are removed from the transfer queue they have been transferred to your server. Make sure that you are uploading them into the correct folder on the server.

Regards,
Mat

The same problem with me.

Before I was re-installing and the problem was resolved, but now, I re-installed several times and nothing!!! It doesn't work!!! The archives stay in 0kbs forever.

The ScreenShots (i put in my server on another ftp client)

4 Minutes, and nothing

Image
Image
Image
Image

Ps: i dont't now how i see my serial, but i buy the smart ftp

Ps2: Windows Vista Home Premiun

Ps3: Last Log

[14:30:44] Resolving host name "ftps24.brinkster.com"

[14:30:44] Connecting to 65.182.101.201 Port: 21

[14:30:44] Connected to ftps24.brinkster.com.

[14:30:45] 220 Microsoft FTP Service

[14:30:45] USER brinkster/agenciaquatro

[14:30:45] 331 Password required for brinkster/agenciaquatro.

[14:30:45] PASS (hidden)

[14:30:45] 230 User brinkster/agenciaquatro logged in.

[14:30:45] SYST

[14:30:45] 215 Windows_NT

[14:30:45] Detected Server Type: Windows NT

[14:30:45] FEAT

[14:30:45] 211-FEAT

[14:30:46]	 SIZE

[14:30:46]	 MDTM

[14:30:46] 211 END

[14:30:46] TYPE I

[14:30:46] 200 Type set to I.

[14:30:46] REST 0

[14:30:46] 350 Restarting at 0.

[14:30:46] PWD

[14:30:47] 257 "/agenciaquatro" is current directory.

[14:30:47] CWD /agenciaquatro/webroot/colombo

[14:30:47] 250 CWD command successful.

[14:30:47] PWD

[14:30:47] 257 "/agenciaquatro/webroot/colombo" is current directory.

[14:30:47] PASV

[14:30:47] 227 Entering Passive Mode (65,182,101,201,7,134).

[14:30:47] Opening data connection to 65.182.101.201 Port: 1926

[14:30:47] STOR banner.jpg

PS4: System Info

+- System -----------------------------

Microsoft Windows Vista Home Premium Edition 

Service Pack 1 (Build 6001)



CPU Speed		   : 1900 MHz

Total Memory		: 1982 MB

Free Memory		 :  876 MB



+- SmartFTP ---------------------------

Version			 : 3.0.1023.4

Time Stamp		  : 2008-09-30 01:00:16

Platform			: x86

Id				  : 400087117

Days in use		 : 31



+- Application DLL --------------------

sfFTPLib.dll		: 1.5.14.6

sfFavorites.dll	 : 1.0.19.4

sfFavoritesShellExtension.dll : 1.0.1.14

sfTransferQueue.dll : 1.0.16.4

sfFTPShellExtension.dll : 1.0.14.4

SmartFTPPS.dll	  : 3.0.1023.4



+- Language ---------------------------

SmartFTP.exe		: 3.0.1023.4



+- Internet Explorer ------------------

Version			 : 7.0.6001.18000



+- Winsock ----------------------------

Winsock			 : 2.2

Don't working

Post the complete log from the transfer queue.

[20:22:06] SmartFTP v3.0.1024.10

[20:22:10] Resolving host name "ftps24.brinkster.com"

[20:22:10] Connecting to 65.182.101.201 Port: 21

[20:22:10] Connected to ftps24.brinkster.com.

[20:22:10] 220 Microsoft FTP Service

[20:22:10] HOST ftps24.brinkster.com

[20:22:11] 500 'HOST ftps24.brinkster.com': command not understood

[20:22:11] USER brinkster/agenciaquatro

[20:22:11] 331 Password required for brinkster/agenciaquatro.

[20:22:11] PASS (hidden)

[20:22:11] 230 User brinkster/agenciaquatro logged in.

[20:22:11] SYST

[20:22:11] 215 Windows_NT

[20:22:11] Detected Server Type: Windows NT

[20:22:11] RTT: 332.005 ms

[20:22:12] FEAT

[20:22:12] 211-FEAT

[20:22:12]	 SIZE

[20:22:12]	 MDTM

[20:22:12] 211 END

[20:22:12] TYPE I

[20:22:13] 200 Type set to I.

[20:22:13] REST 0

[20:22:13] 350 Restarting at 0.

[20:22:13] PWD

[20:22:13] 257 "/agenciaquatro" is current directory.

[20:22:13] CWD /agenciaquatro/webroot

[20:22:14] 250 CWD command successful.

[20:22:14] PWD

[20:22:14] 257 "/agenciaquatro/webroot" is current directory.

[20:22:14] TYPE A

[20:22:14] 200 Type set to A.

[20:22:14] PASV

[20:22:15] 227 Entering Passive Mode (65,182,101,201,8,6).

[20:22:15] Opening data connection to 65.182.101.201 Port: 2054

[20:22:15] LIST -aL

[20:22:15] 125 Data connection already open; Transfer starting.

[20:22:15] 6822 bytes transferred. (11,0 KB/s) (605 ms)

[20:22:16] 226 Transfer complete.

[20:22:16] MDTM _vti_inf.html

[20:22:16] 213 20060806024559

[20:22:16] Timezone offset: -14400 seconds (-4.0 hours)

[20:22:28] TYPE I

[20:22:29] 200 Type set to I.

[20:22:29] SIZE banner.jpg

[20:22:29] 213 0

[20:22:29] MDTM banner.jpg

[20:22:29] 213 20081023171428

[20:22:29] STAT banner.jpg

[20:22:29] 213-status of banner.jpg:

[20:22:30] 10-23-08  01:14PM					0 banner.jpg

[20:22:30] 213 End of status.

[20:22:31] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.

and stay in 0kbps forever

This is the log from the remote browser. Post the log from the transfer queue. To get it double click the file in the transfer queue.

[00:04:08] Resolving host name "ftps24.brinkster.com"

[00:04:08] Connecting to 65.182.101.201 Port: 21

[00:04:08] Connected to ftps24.brinkster.com.

[00:04:08] 220 Microsoft FTP Service

[00:04:08] HOST ftps24.brinkster.com

[00:04:09] 500 'HOST ftps24.brinkster.com': command not understood

[00:04:09] USER brinkster/agenciaquatro

[00:04:09] 331 Password required for brinkster/agenciaquatro.

[00:04:09] PASS (hidden)

[00:04:09] 230 User brinkster/agenciaquatro logged in.

[00:04:09] SYST

[00:04:09] 215 Windows_NT

[00:04:09] Detected Server Type: Windows NT

[00:04:09] RTT: 217.751 ms

[00:04:09] FEAT

[00:04:10] 211-FEAT

[00:04:10]	 SIZE

[00:04:10]	 MDTM

[00:04:10] 211 END

[00:04:10] TYPE I

[00:04:10] 200 Type set to I.

[00:04:10] REST 0

[00:04:11] 350 Restarting at 0.

[00:04:11] PWD

[00:04:11] 257 "/agenciaquatro" is current directory.

[00:04:11] CWD /agenciaquatro/webroot

[00:04:11] 250 CWD command successful.

[00:04:11] PWD

[00:04:11] 257 "/agenciaquatro/webroot" is current directory.

[00:04:11] PASV

[00:04:12] 227 Entering Passive Mode (65,182,101,201,18,112).

[00:04:12] Opening data connection to 65.182.101.201 Port: 4720

[00:04:12] STOR banner.jpg

[13:28:58] Resolving host name "ftps24.brinkster.com"

[13:28:58] Connecting to 65.182.101.201 Port: 21

[13:28:59] Connected to ftps24.brinkster.com.

[13:28:59] 220 Microsoft FTP Service

[13:28:59] HOST ftps24.brinkster.com

[13:28:59] 500 'HOST ftps24.brinkster.com': command not understood

[13:28:59] USER brinkster/agenciaquatro

[13:28:59] 331 Password required for brinkster/agenciaquatro.

[13:28:59] PASS (hidden)

[13:29:00] 230 User brinkster/agenciaquatro logged in.

[13:29:00] SYST

[13:29:00] 215 Windows_NT

[13:29:00] Detected Server Type: Windows NT

[13:29:00] RTT: 248.028 ms

[13:29:00] FEAT

[13:29:00] 211-FEAT

[13:29:01]	 SIZE

[13:29:01]	 MDTM

[13:29:01] 211 END

[13:29:01] TYPE I

[13:29:01] 200 Type set to I.

[13:29:01] REST 0

[13:29:01] 350 Restarting at 0.

[13:29:01] PWD

[13:29:01] 257 "/agenciaquatro" is current directory.

[13:29:01] CWD /agenciaquatro/webroot

[13:29:02] 250 CWD command successful.

[13:29:02] PWD

[13:29:02] 257 "/agenciaquatro/webroot" is current directory.

[13:29:02] PORT 192,168,1,107,192,245

[13:29:02] 200 PORT command successful.

[13:29:02] STOR banner.jpg

[13:29:02] 150 Opening BINARY mode data connection for banner.jpg.

Looks like a network problem. Did you add SmartFTP to the exceptions in your software firewall and antivirus product?

Depois de quase uma semana usando o WSFTP (que é pésimo), consegui solucionar o problema do meu Smart, caso outra pessoa venha desesperada por não conseguir enviar arquivos, assim como aconteceu comigo, a solução é a seguinte:

Desistale o SmartFTP, instale o RegCleaner (http://baixaki.ig.com.br/download/tweak ... leaner.htm), marque a opção expert e clique em Clean Now, apague todos os registros apresentados, reinstale o SmartFTP.

Assim ele limpará o registro de todas as entradas do SmartFTP (no meu caso tinha mais de 100 entradas), pois o problema é que quando se instala uma nova versão do SmartFTP ele não apaga a entrada de registro da versão anterior, dai teremos mais de 100 entradas no final das contas, o que acaba por dar pau no programa.

Seria uma boa se vocês implementassem a limpeza de registro com a desistalação e/ou reinstalação do programa.

Obrigado