Another upload issue (505 error)

citrus

2008-06-24 08:38:33

Hello.

I have access to several different FTP locations, but 3 of them (out of around 25) have started giving me similar trouble. They are all on the same virtual server. I do not get the same problem with other FTP clients - they work as normal.

If I go to upload a bunch of folders full of sub-folders / files etc it creates all the required files and folders at the root level, however the folders all then sit in the queue with retry status, and never quite manage to upload any of their contents. If I manualy go through the folders and upload the contents myself it works, but I'm never going to manage that for every site!

An example log output for one of these folders is (domain and passwords xxx'd out):

[09:27:47] Resolving host name "xxxxx.com"
[09:27:47] Connecting to xx.xx.xx.xx Port: 21
[09:27:47] Connected to xxxxxxx.com.
[09:27:47] 220 ProFTPD 1.3.0 Server (ProFTPD) [xx.xx.xx.xx]
[09:27:47] USER xxxxxxx
[09:27:47] 331 Password required for xxxxxx
[09:27:47] PASS (hidden)
[09:27:48] 230 User xxxxxxxxx logged in.
[09:27:48] SYST
[09:27:48] 215 UNIX Type: L8
[09:27:48] Detected Server Type: UNIX
[09:27:48] FEAT
[09:27:48] 211-Features:
[09:27:48] MDTM
[09:27:48] REST STREAM
[09:27:48] SIZE
[09:27:48] 211 End
[09:27:48] PWD
[09:27:48] 257 "/" is current directory.
[09:27:48] CWD /httpdocs/themes
[09:27:48] 550 /httpdocs/themes: No such file or directory
[09:27:48] CWD /httpdocs
[09:27:48] 250 CWD command successful
[09:27:48] PWD
[09:27:48] 257 "/httpdocs" is current directory.
[09:27:48] MKD themes
[09:27:48] 257 "/httpdocs/themes" - Directory successfully created
[09:28:18] CWD /httpdocs/themes
[09:28:18] 250 CWD command successful
[09:28:18] PWD
[09:28:18] 257 "/httpdocs/themes" is current directory.
[09:28:18] CWD /httpdocs
[09:28:18] 250 CWD command successful
[09:28:18] PWD
[09:28:18] 257 "/httpdocs" is current directory.
[09:28:18] MKD themes
[09:28:18] 550 themes: File exists
[09:28:48] CWD /httpdocs/themes
[09:28:48] 250 CWD command successful
[09:28:48] PWD
[09:28:48] 257 "/httpdocs/themes" is current directory.
[09:28:48] CWD /httpdocs
[09:28:48] 250 CWD command successful
[09:28:48] PWD
[09:28:48] 257 "/httpdocs" is current directory.
[09:28:48] MKD themes
[09:28:48] 550 themes: File exists
[09:29:18] CWD /httpdocs/themes
[09:29:18] 250 CWD command successful
[09:29:18] PWD
[09:29:18] 257 "/httpdocs/themes" is current directory.
[09:29:18] CWD /httpdocs
[09:29:18] 250 CWD command successful
[09:29:18] PWD
[09:29:18] 257 "/httpdocs" is current directory.
[09:29:18] MKD themes
[09:29:18] 550 themes: File exists
..... and so that final block (09:20) continues to repeat itself...

The workers just all sit there retrying and retrying to upload, but never quite manage any of the contents of any of the folders.
Pretty much all of the settings for these favorites are the default. Filter is disabled. Nothing on the server has changed that I'm aware of...

Thanks for your help.

----------------------------------------------------------------------

My system info is:

+- System -----------------------------
Microsoft Windows Vista Home Premium Edition
(Build 6000)

CPU Speed : 2310 MHz
Total Memory : 2047 MB
Free Memory : 2047 MB

+- SmartFTP ---------------------------
Version : 3.0.1016.7
Time Stamp : 2008-05-18 23:03:37
Platform : x86
Id : 400019142
Days in use : 7

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.26
sfFavorites.dll : 1.0.12.7
sfFavoritesShellExtension.dll : 1.0.1.11
sfTransferQueue.dll : 1.0.9.7
sfFTPShellExtension.dll : 1.0.7.7

+- Language ---------------------------
SmartFTP.exe : 3.0.1016.7

+- Internet Explorer ------------------
Version : 7.0.6000.16681

+- Winsock ----------------------------
Winsock : 2.2

2008-06-24 10:01:49

Please install the latest version and try again:
https://www.smartftp.com/download

citrus

2008-06-24 13:12:57

Please install the latest version and try again:

Thanks, but that made no difference which is no surprise.

I've exhuasted all my thoughts on this one and am running out of options. I've spent several hours trying to fix this one and am beginning to see no alternative but move to a different FTP client, somehting I don't want to do after many years use of SmartFTP

It would be great if I could get this sorted...

+- System -----------------------------
Microsoft Windows Vista Home Premium Edition
(Build 6000)

CPU Speed : 2310 MHz
Total Memory : 2047 MB
Free Memory : 2031 MB

+- SmartFTP ---------------------------
Version : 3.0.1018.1
Time Stamp : 2008-06-19 21:44:01
Platform : x86
Id : 400019142
Days in use : 7

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.31
sfFavorites.dll : 1.0.14.1
sfFavoritesShellExtension.dll : 1.0.1.13
sfTransferQueue.dll : 1.0.11.1
sfFTPShellExtension.dll : 1.0.9.1

+- Language ---------------------------
SmartFTP.exe : 3.0.1018.1

+- Internet Explorer ------------------
Version : 7.0.6000.16681

+- Winsock ----------------------------
Winsock : 2.2

2008-06-24 13:25:22

Try to delete all items from the transfer queue and add them again.

Then please post the log from the first item that fails.

Thank you
Regards,
Mat

citrus

2008-06-24 15:04:11

Try to delete all items from the transfer queue and add them again.

Then please post the log from the first item that fails.

Thanks. If I select all the folders I want to FTP and drop them on to the remote window the above issue happens, IE the folders at root level are created. These folders then sit in the queue with retry status. If I remove them from the queue then drag all the folder back over again SmartFTP asks if I want to merge, I say yes. It then goes on to successfully copy the contents of that folder up, however any SUB folders then sit in the queue, and the only way to get THOSE up is to drag those up directly again, IE I need to go through evey folder and drag every folder up twice.

EG:
drag up /index.php and /misc/
/index.php and /misc/ copy up, but remote /include/ is empty and sits in queue on retry
delete /misc/ from queue, drag it up again
FILES in /misc/ copy up fine, but any SUB folders copy up empty and are on retry in queue
In other words I need to go through every folder and sub-folder manualy copying everything up twice... very weird.

log from on of these subfolders:

[15:57:38] CWD /httpdocs/misc/farbtastic
[15:57:38] 550 /httpdocs/misc/farbtastic: No such file or directory
[15:57:38] MKD farbtastic
[15:57:38] 257 "/httpdocs/misc/farbtastic" - Directory successfully created
[15:58:08] CWD /httpdocs/misc/farbtastic
[15:58:09] 250 CWD command successful
[15:58:09] PWD
[15:58:09] 257 "/httpdocs/misc/farbtastic" is current directory.
[15:58:09] CWD /httpdocs/misc
[15:58:09] 250 CWD command successful
[15:58:09] PWD
[15:58:09] 257 "/httpdocs/misc" is current directory.
[15:58:09] MKD farbtastic
[15:58:09] 550 farbtastic: File exists
[15:58:39] CWD /httpdocs/misc/farbtastic
[15:58:39] 250 CWD command successful
[15:58:39] PWD
[15:58:39] 257 "/httpdocs/misc/farbtastic" is current directory.
[15:58:39] CWD /httpdocs/misc
[15:58:39] 250 CWD command successful
[15:58:39] PWD
[15:58:39] 257 "/httpdocs/misc" is current directory.
[15:58:39] MKD farbtastic
[15:58:39] 550 farbtastic: File exists

2008-06-24 15:14:12

Hmm I think the folder creation is successful but SmartFTP fails somewhere else. Please enable logging:
- Download: https://www.smartftp.com/Products/SmartF ... gLevel.zip
- Double click the "Enable Logging.reg"
- Start SmartFTP
- Try the transfer
- Now if something fails it is logged in the %AppData%\SmartFTP\Client 2.0\sfTransferQueue*.log file

Please email the log file(s) to support at smartftp.com

Thank you
Regards,
Mat

2008-06-24 15:19:52

Hm what is the full path to the local folder? Is this a regular folder (e.g. no network folder etc)?

Regards,
Mat

2008-06-24 15:32:34

Found the bug. Bug fix on the way (30mins).

2008-06-24 15:56:25

New version (.3) available now: https://www.smartftp.com/download

Please let me know if it works as expected now.

Regards,
Mat

citrus

2008-06-25 13:13:47

2008-06-25 13:53:21

Hello citrus ..

All favorites which had the skip filter disabled cause some code in the Transfer Queue to fail. The skip filter was enabled by default that's why the bug didn't manifest before.

Regards,
Mat

ddbarrett1

2008-07-11 13:54:04

I am having the same problem regarding uploading of any file. I've got the newest version *019.15. The file just sits in the que---this didn't used to be the case and just started happening all of a sudden. The uploaded file name is created on the FTP server, but the bytes read as 0.

2008-07-11 14:02:08

Double click the file in the queue. Then post the log here.

Regards,
Mat

ddbarrett1

2008-07-12 01:22:46

Double click the file in the queue. Then post the log here.

Regards,
Mat

[18:14:48] Resolving host name "*****.*******.net"
[18:14:48] Connecting to ***,**,**,***,**,** Port: 21
[18:14:48] Connected to *****.******.net.
[18:14:49] 220 FTP Server Ready
[18:14:49] USER ftp@******.com
[18:14:49] 331 Password required for ftp@******.com
[18:14:49] PASS (hidden)
[18:14:51] 230-***************************************************************************
[18:14:51] NOTICE TO USERS
[18:14:51]
[18:14:51] This computer system is the private property of *********** L.L.C, whether
[18:14:51] individual, corporate or government. It is for authorized use only.
[18:14:51] Users (authorized or unauthorized) have no explicit or implicit
[18:14:51] expectation of privacy.
[18:14:51]
[18:14:51] Any or all uses of this system and all files on this system may be
[18:14:51] intercepted, monitored, recorded, copied, audited, inspected, and
[18:14:51] disclosed to your employer, to authorized site, government, and law
[18:14:51] enforcement personnel, as well as authorized officials of government
[18:14:51] agencies, both domestic and foreign.
[18:14:51]
[18:14:51] By using this system, the user consents to such interception, monitoring,
[18:14:51] recording, copying, auditing, inspection, and disclosure at the
[18:14:51] discretion of such personnel or officials. Unauthorized or improper use
[18:14:51] of this system may result in civil and criminal penalties and
[18:14:51] administrative or disciplinary action, as appropriate. By continuing to
[18:14:51] use this system you indicate your awareness of and consent to these terms
[18:14:51] and conditions of use. LOG OFF IMMEDIATELY if you do not agree to the
[18:14:51] conditions stated in this warning.
[18:14:51]
[18:14:51] ****************************************************************************
[18:14:51] 230 User ftp@****.com logged in
[18:14:51] SYST
[18:14:51] 215 UNIX Type: L8
[18:14:51] Detected Server Type: UNIX
[18:14:51] FEAT
[18:14:51] 211-Features:
[18:14:51] MDTM
[18:14:51] AUTH TLS
[18:14:51] PBSZ
[18:14:51] PROT
[18:14:51] REST STREAM
[18:14:51] SIZE
[18:14:52] 211 End
[18:14:52] PWD
[18:14:52] 257 "/" is the current directory
[18:14:52] CWD /**********.com/html/video/images
[18:14:52] 250 CWD command successful
[18:14:52] PWD
[18:14:52] 257 "/****.com/html/video/images" is the current directory
[18:14:52] Remote file exist check: "correctly-sized-theme-templ.png".
[18:14:52] TYPE I
[18:14:52] 200 Type set to I
[18:14:52] SIZE correctly-sized-theme-templ.png
[18:14:52] 550 correctly-sized-theme-templ.png: No such file or directory
[18:14:52] File exist check failed. File not found or permission denied.
[18:14:52] PASV
[18:14:52] 227 Entering Passive Mode (***,**,**,***,**,**).
[18:14:52] Opening data connection to ***,**,**,***,**,** Port: 50985
[18:14:52] STOR correctly-sized-theme-templ.png
[18:14:52] 150 Opening BINARY mode data connection for correctly-sized-theme-templ.png

ddbarrett1

2008-07-12 01:42:51

[18:14:48] Resolving host name "*****.*******.net"
[18:14:48] Connecting to ***,**,**,***,**,** Port: 21
[18:14:48] Connected to *****.******.net.
[18:14:49] 220 FTP Server Ready
[18:14:49] USER ftp@******.com
[18:14:49] 331 Password required for ftp@******.com
[18:14:49] PASS (hidden)
[18:14:51] 230-***************************************************************************
[18:14:51] NOTICE TO USERS
[18:14:51]
[18:14:51] This computer system is the private property of *********** L.L.C, whether
[18:14:51] individual, corporate or government. It is for authorized use only.
[18:14:51] Users (authorized or unauthorized) have no explicit or implicit
[18:14:51] expectation of privacy.
[18:14:51]
[18:14:51] Any or all uses of this system and all files on this system may be
[18:14:51] intercepted, monitored, recorded, copied, audited, inspected, and
[18:14:51] disclosed to your employer, to authorized site, government, and law
[18:14:51] enforcement personnel, as well as authorized officials of government
[18:14:51] agencies, both domestic and foreign.
[18:14:51]
[18:14:51] By using this system, the user consents to such interception, monitoring,
[18:14:51] recording, copying, auditing, inspection, and disclosure at the
[18:14:51] discretion of such personnel or officials. Unauthorized or improper use
[18:14:51] of this system may result in civil and criminal penalties and
[18:14:51] administrative or disciplinary action, as appropriate. By continuing to
[18:14:51] use this system you indicate your awareness of and consent to these terms
[18:14:51] and conditions of use. LOG OFF IMMEDIATELY if you do not agree to the
[18:14:51] conditions stated in this warning.
[18:14:51]
[18:14:51] ****************************************************************************
[18:14:51] 230 User ftp@****.com logged in
[18:14:51] SYST
[18:14:51] 215 UNIX Type: L8
[18:14:51] Detected Server Type: UNIX
[18:14:51] FEAT
[18:14:51] 211-Features:
[18:14:51] MDTM
[18:14:51] AUTH TLS
[18:14:51] PBSZ
[18:14:51] PROT
[18:14:51] REST STREAM
[18:14:51] SIZE
[18:14:52] 211 End
[18:14:52] PWD
[18:14:52] 257 "/" is the current directory
[18:14:52] CWD /**********.com/html/video/images
[18:14:52] 250 CWD command successful
[18:14:52] PWD
[18:14:52] 257 "/****.com/html/video/images" is the current directory
[18:14:52] Remote file exist check: "correctly-sized-theme-templ.png".
[18:14:52] TYPE I
[18:14:52] 200 Type set to I
[18:14:52] SIZE correctly-sized-theme-templ.png
[18:14:52] 550 correctly-sized-theme-templ.png: No such file or directory
[18:14:52] File exist check failed. File not found or permission denied.
[18:14:52] PASV
[18:14:52] 227 Entering Passive Mode (***,**,**,***,**,**).
[18:14:52] Opening data connection to ***,**,**,***,**,** Port: 50985
[18:14:52] STOR correctly-sized-theme-templ.png
[18:14:52] 150 Opening BINARY mode data connection for correctly-sized-theme-templ.png

Also, on another FTP Site, I can no longer upload files---although, oddly, the HTML page uploaded.
----
[18:33:36] Resolving host name "ftp.****.com"
[18:33:36] Connecting to ***.**.***.** Port: 21
[18:33:37] Connected to ftp.******.com.
[18:33:37] 220 Serv-U FTP Server v6.3 for WinSock ready...
[18:33:37] HOST ftp.*******.com
[18:33:37] 530 Not logged in.
[18:33:37] USER ******
[18:33:37] 331 User name okay, need password.
[18:33:37] PASS (hidden)
[18:33:37] 230 User logged in, proceed.
[18:33:37] SYST
[18:33:37] 215 UNIX Type: L8
[18:33:37] Detected Server Type: UNIX
[18:33:37] FEAT
[18:33:37] 211-Extension supported
[18:33:37] CLNT
[18:33:37] MDTM
[18:33:37] MDTM YYYYMMDDHHMMSS[+-TZ];filename
[18:33:37] SIZE
[18:33:37] SITE PSWD;EXEC;SET;INDEX;ZONE;CHMOD;MSG
[18:33:37] REST STREAM
[18:33:37] XCRC filename;start;end
[18:33:37] MODE Z
[18:33:37] MLST Type*;Size*;Create;Modify*;Win32.ea*;
[18:33:37] 211 End
[18:33:37] CLNT SmartFTP 3.0.1019.15
[18:33:37] 200 Noted.
[18:33:37] Detected Server Software: Serv-U 5.x/6.x
[18:33:37] PWD
[18:33:37] 257 "/d:/hosting/member/********" is current directory.
[18:33:37] CWD /d:/hosting/member/*****/******
[18:33:37] 250 Directory changed to /d:/hosting/member/******/********
[18:33:37] PWD
[18:33:38] 257 "/d:/hosting/member/*******/*********" is current directory.
[18:33:38] TYPE I
[18:33:38] 200 Type set to I.
[18:33:38] MODE Z
[18:33:38] 200 MODE Z ok.
[18:33:38] PASV
[18:33:38] 227 Entering Passive Mode (***.**.***.**)
[18:33:38] Opening data connection to ***.**.***.** Port: 2447
[18:33:38] STOR mike-lopez.swf
[18:33:38] 150 Opening BINARY mode data connection for mike-lopez.swf.
[18:34:09] 32768 bytes transferred. (1.02 KB/s) (00:00:31)
[18:34:09] 426 Data connection closed, receive file mike-lopez.swf aborted.
[18:34:09] MDTM 20080712010714 mike-lopez.swf
[18:34:09] 253 Date/time changed okay.
[18:34:09] Transfer failed.
[18:34:09] Remote file exist check: "mike-lopez.swf".
[18:34:09] MLST mike-lopez.swf
[18:34:09] 250-Listing /d:/hosting/member/*****/*******
[18:34:10] Type=file;Size=0;Modify=20080712010714;Win32.ea=0x00000020; mike-lopez.swf
[18:34:10] 250 End.
[18:34:10] Source File: Size=881844, SizeUnit=Byte, Time=2008-07-12T01:07:14, TimeFormat=Exact
[18:34:10] Destination File: Size=0, SizeUnit=Byte, Time=2008-07-12T01:07:14, TimeFormat=Exact
[18:34:10] RecentTime=2008-07-12T01:34:09
[18:34:10] Rule "IF Destination Time=Equal AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[18:34:10] PASV
[18:34:10] 227 Entering Passive Mode (***.**.***.**)
[18:34:10] Opening data connection to ***.**.***.** Port: 2457
[18:34:10] STOR mike-lopez.swf
[18:34:10] 150 Opening BINARY mode data connection for mike-lopez.swf.

2008-07-12 04:54:55

Hello ..

The first log you posted is incomplete. Please post the complete log.

In the 2nd log I can see that the server did not receive any data at all. Try to switch from passive mode to active mode as described in this article and then post the log again.
https://www.smartftp.com/support/kb/how- ... de-f1.html
If this doesn't work it's a network/server problem.

Regards,
Mat