SmartFTP Stops Uploading

danallendc

2008-05-27 21:34:30

Referring to the first screen shot below, those little sleeping zzzz clouds next to the file icons make me think SmartFTP is asleep.

Closing SmartFTP and restarting does not resume sending. SmartFTP sits there after that type of restart, doing nothing. To resume uploading, I have been going into Windows XP Task Manager, and killing the process, then restarting SmartFTP. That sequence gets the upload going again, till it stalls again, like this.

Image

For now, I am keeping SmartFTP running in this stalled mode, in case you need logs, etc.

Opps... I just right-clicked on a file in SmartFTP, to try getting a log, but instead, I got this:

Image

As always, any assistance you can provide will be extremely much appreciated.



+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 1794 MHz
Total Memory : 511 MB
Free Memory : 180 MB

+- SmartFTP ---------------------------
Version : 3.0.1016.5
Time Stamp : 2008-05-16 10:23:50
Platform : x86
Id : 400025330
Days in use : 262

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.24
sfFavorites.dll : 1.0.12.5
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.9.5
sfFTPShellExtension.dll : 1.0.7.5

+- Language ---------------------------
SmartFTP.exe : 3.0.1016.5

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb

2008-05-27 21:40:55

Hello ..

Thank you for the bug report. Can you please try it again with the latest version?
https://www.smartftp.com/download

If it crashes please send a crash dump as described here:
https://www.smartftp.com/support/kb/how- ... f2594.html

With the crash dump we can usually fix the problem.

Thanks.
Regards,
Mat