Can't Connect to Remote Browser

theoldmole

2008-05-24 02:59:41

I can't figure out how to connect to my remote browser. I must have known how to do this at one time, since I've been a SmartFTP customer for a while, but I've just upgraded to 3.0.1016.7, and whatever my old settings were, I don't remember them. I've tried putting in my domain name, my IP address -- no luck. I'm not even sure what to put in for my username and password, and I don't know how to go about finding out any of this. I'm completely stuck, and I can't update my webpage at a time when it's important for my business.

mb

2008-05-24 03:08:37

Hello ..

Please take a look at the connect tutorial at:
https://www.smartftp.com/support/howto

Regards,
Mat

theoldmole

2008-05-24 03:21:23

mb

2008-05-24 03:29:40

You can find your old information in the menu: Favorites usually.

Also you can post the log from your Remote Browser here and we will probably see what's wrong.
https://www.smartftp.com/support/kb/how- ... f2564.html

Regards,
Mat

theoldmole

2008-05-24 04:08:53