Upload problem - copy and replace won't work

luv2per4m

2008-05-02 16:26:29

I have done everything the readme file indicates to make sure that the bug is legitimate. Uploads of new files work fine. When I attempt to update an existing file, the copy will not overwrite the old file. Every time I have tried, the old file is the only one that shows. I have even tried deleting all of the files in FTP and my CPANEL and, when I upload the file, still it is the file I wish to overwrite.

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 3391 MHz
Total Memory : 2046 MB
Free Memory : 1361 MB

+- SmartFTP ---------------------------
Version : 3.0.1014.7
Time Stamp : 2008-04-28 13:51:03
Platform : x86
Unlicensed
Days in use : 42

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.14
sfFavorites.dll : 1.0.10.7
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.7.7
sfFTPShellExtension.dll : 1.0.5.7

+- Language ---------------------------
SmartFTP.exe : 3.0.1014.7

+- Internet Explorer ------------------
Version : 7.0.5730.13

+- Winsock ----------------------------
Winsock : 2.2

[12:14:36] SmartFTP v3.0.1014.7
[12:14:37] Resolving host name "ftp.neoparanormal.org"
[12:14:37] Connecting to 206.221.179.140 Port: 21
[12:14:37] Connected to ftp.neoparanormal.org.
[12:14:37] 220---------- Welcome to Pure-FTPd [TLS] ----------
[12:14:37] 220-You are user number 2 of 50 allowed.
[12:14:37] 220-Local time is now 12:14. Server port: 21.
[12:14:37] 220-IPv6 connections are also welcome on this server.
[12:14:37] 220 You will be disconnected after 15 minutes of inactivity.
[12:14:37] USER neoparan
[12:14:37] 331 User neoparan OK. Password required
[12:14:37] PASS (hidden)
[12:14:37] 230-User neoparan has group access to: neoparan
[12:14:37] 230 OK. Current restricted directory is /
[12:14:37] SYST
[12:14:38] 215 UNIX Type: L8
[12:14:38] Detected Server Type: UNIX
[12:14:38] FEAT
[12:14:38] 211-Extensions supported:
[12:14:38] EPRT
[12:14:38] IDLE
[12:14:38] MDTM
[12:14:38] SIZE
[12:14:38] REST STREAM
[12:14:38] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[12:14:38] MLSD
[12:14:38] ESTP
[12:14:38] PASV
[12:14:38] EPSV
[12:14:38] SPSV
[12:14:38] ESTA
[12:14:38] AUTH TLS
[12:14:38] PBSZ
[12:14:38] PROT
[12:14:38] 211 End.
[12:14:38] Detected Server Software: PureFTPd
[12:14:38] PWD
[12:14:38] 257 "/" is your current location
[12:14:38] TYPE A
[12:14:38] 200 TYPE is now ASCII
[12:14:38] PASV
[12:14:39] 227 Entering Passive Mode (206,221,179,140,183,96)
[12:14:39] Opening data connection to 206.221.179.140 Port: 46944
[12:14:39] MLSD
[12:14:39] 150 Accepted data connection
[12:14:39] 3138 bytes transferred. (19.6 KB/s) (156 ms)
[12:14:39] 226-Options: -a -l
[12:14:39] 226 27 matches total
[12:14:56] CWD /.cpanel
[12:14:56] 250 OK. Current directory is /.cpanel
[12:14:56] PWD
[12:14:56] 257 "/.cpanel" is your current location
[12:14:56] MLST home.html
[12:14:56] 250-Begin
[12:14:56] type=file;size=3771;modify=20080501002633;UNIX.mode=0644;UNIX.uid=33048;UNIX.gid
=33050;unique=806ga28cc0; home.html
[12:14:56] 250 End.
[12:15:06] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:15:17] CWD /www
[12:15:17] 250 OK. Current directory is /www
[12:15:17] PWD
[12:15:17] 257 "/www" is your current location
[12:15:17] MLST home.html
[12:15:17] 250-Begin
[12:15:17] type=file;size=3771;modify=20080501002633;UNIX.mode=0644;UNIX.uid=33048;UNIX.gid
=33050;unique=806ga28cbf; home.html
[12:15:17] 250 End.
[12:15:21] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:15:44] CWD /
[12:15:44] 250 OK. Current directory is /
[12:15:44] PWD
[12:15:44] 257 "/" is your current location
[12:15:44] MLST home.html
[12:15:44] 250-Begin
[12:15:44] type=file;size=3771;modify=20080501002633;UNIX.mode=0644;UNIX.uid=33048;UNIX.gid
=33050;unique=806ga28abe; home.html
[12:15:44] 250 End.
[12:15:46] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:15:47] MLST home.html
[12:15:47] 250-Begin
[12:15:47] type=file;size=3771;modify=20080501002633;UNIX.mode=0644;UNIX.uid=33048;UNIX.gid
=33050;unique=806ga28abe; home.html
[12:15:47] 250 End.
[12:15:47] STAT home.html
[12:15:47] 213-STAT
[12:15:47] -rw-r--r-- 1 neoparan neoparan 3771 Apr 30 20:26 home.html
[12:15:47] 213 End.
[12:16:01] PASV
[12:16:01] 227 Entering Passive Mode (206,221,179,140,49,104)
[12:16:01] Opening data connection to 206.221.179.140 Port: 12648
[12:16:01] MLSD
[12:16:01] 150 Accepted data connection
[12:16:01] 226-Options: -a -l
[12:16:01] 226 27 matches total
[12:16:01] 3138 bytes transferred. (24.5 KB/s) (125 ms)

mb

2008-05-02 16:35:33

Post the log from the transfer queue.

grahamcoy

2008-10-18 19:46:11

I've been having the same trouble since upgrading to the new licence model.

New files upload without issue. I have two files that I update with new data and these come up with "Retry In" when they are on the transfer queue.
Deleting the existing files off the server does not clear the problem. Which after 30 minutes or so will upload correctly.

Thanks

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 3 (Build 2600)

CPU Speed : 1595 MHz
Total Memory : 503 MB
Free Memory : 141 MB

+- SmartFTP ---------------------------
Version : 3.0.1023.4
Time Stamp : 2008-09-30 01:00:16
Platform : x86
Id : 400058967
Days in use : 517

+- Application DLL --------------------
sfFTPLib.dll : 1.5.14.6
sfFavorites.dll : 1.0.19.4
sfFavoritesShellExtension.dll : 1.0.1.14
sfTransferQueue.dll : 1.0.16.4
sfFTPShellExtension.dll : 1.0.14.4
SmartFTPPS.dll : 3.0.1023.4

+- Language ---------------------------
SmartFTP.exe : 3.0.1023.4

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2


Remote Browser Log
------------------

[21:24:15] SmartFTP v3.0.1023.4
[21:24:18] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:24:19] Connecting to 212.74.114.60 Port: 21
[21:24:20] Connected to ftp.myweb.tiscali.co.uk.
[21:24:20] 220-
[21:24:20] Tiscali UK Ltd
[21:24:20] Customer web page upload service
[21:24:20]
[21:24:20] You need to read and understand the Acceptable Use Policy
[21:24:20] before using this service
[21:24:20]
[21:24:20] Please login using your full account name e.g.
[21:24:20]
[21:24:20] username@lineone.net username@screaming.net
[21:24:20] username@tiscali.co.uk username@worldonline.co.uk
[21:24:20]
[21:24:20] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:24:20] USER my_user@tiscali.co.uk
[21:24:20] 331 Password required for my_user@tiscali.co.uk.
[21:24:20] PASS (hidden)
[21:24:21] 230-User my_user@tiscali.co.uk logged in.
[21:24:21] 230 Quotas on: using 30.53 of 50.00 mb
[21:24:21] SYST
[21:24:21] 215 UNIX Type: L8
[21:24:21] Detected Server Type: UNIX
[21:24:21] FEAT
[21:24:21] 500 FEAT not understood.
[21:24:21] TYPE I
[21:24:21] 200 Type set to I.
[21:24:21] REST 0
[21:24:21] 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
[21:24:21] PWD
[21:24:22] 257 "/" is current directory.
[21:24:22] TYPE A
[21:24:22] 200 Type set to A.
[21:24:22] PASV
[21:24:22] 227 Entering Passive Mode (212,74,114,60,16,3).
[21:24:22] Opening data connection to 212.74.114.60 Port: 4099
[21:24:22] LIST -aL
[21:24:22] 150 Opening ASCII mode data connection for file list
[21:24:22] 3796 bytes transferred. (14.8 KB/s) (250 ms)
[21:24:23] 226-Transfer complete.
[21:24:23] 226 Quotas on: using 30.53 of 50.00 mb
[21:24:23] MDTM globals.js
[21:24:23] 213 20081018190909
[21:24:23] Timezone offset: 0 seconds (0.0 hours)
[21:24:34] CWD /Y3OCT
[21:24:34] 250 CWD command successful.
[21:24:34] PWD
[21:24:34] 257 "/Y3OCT" is current directory.
[21:24:34] PASV
[21:24:34] 227 Entering Passive Mode (212,74,114,60,16,4).
[21:24:34] Opening data connection to 212.74.114.60 Port: 4100
[21:24:34] LIST -aL
[21:24:34] 150 Opening ASCII mode data connection for file list
[21:24:35] 226-Transfer complete.
[21:24:35] 226 Quotas on: using 30.53 of 50.00 mb
[21:24:35] 3379 bytes transferred. (21.1 KB/s) (156 ms)
[21:24:53] TYPE I
[21:24:54] 200 Type set to I.
[21:24:54] SIZE Photo025.jpg
[21:24:54] 550 Photo025.jpg: No such file or directory
[21:24:54] SIZE Photo018.jpg
[21:24:54] 550 Photo018.jpg: No such file or directory
[21:24:54] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[21:24:59] SIZE Photo025.jpg
[21:24:59] 213 70402
[21:24:59] MDTM Photo025.jpg
[21:24:59] 213 20081018200439
[21:24:59] STAT Photo025.jpg
[21:24:59] 211-status of Photo025.jpg:
[21:24:59] -rw-r--r-- 1 my_user@tiscali.co.uk nobody 70402 Oct 18 20:04 Photo025.jpg
[21:24:59] 211 End of Status
[21:25:02] SIZE Photo018.jpg
[21:25:02] 213 66486
[21:25:02] MDTM Photo018.jpg
[21:25:02] 213 20081018200442
[21:25:02] STAT Photo018.jpg
[21:25:02] 211-status of Photo018.jpg:
[21:25:02] -rw-r--r-- 1 my_user@tiscali.co.uk nobody 66486 Oct 18 20:04 Photo018.jpg
[21:25:02] 211 End of Status
[21:25:32] CWD /
[21:25:32] 250 CWD command successful.
[21:25:32] PWD
[21:25:33] 257 "/" is current directory.
[21:25:33] NOOP
[21:25:33] 200 NOOP command successful.
[21:26:03] NOOP
[21:26:03] 200 NOOP command successful.
[21:26:17] SIZE globals.js
[21:26:17] 213 65565
[21:26:17] MDTM globals.js
[21:26:17] 213 20081018190909
[21:26:18] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[21:26:48] NOOP
[21:26:49] 200 NOOP command successful.
[21:27:19] NOOP
[21:27:19] 200 NOOP command successful.
[21:27:40] SIZE globals.js
[21:27:40] 213 0
[21:27:40] MDTM globals.js
[21:27:40] 213 20081018200600
[21:27:40] STAT globals.js
[21:27:40] 211-status of globals.js:
[21:27:40] -rw-r--r-- 1 my_user@tiscali.co.uk nobody 0 Oct 18 20:06 globals.js
[21:27:40] 211 End of Status

File Transfer Log
-----------------

[21:26:19] CWD /
[21:26:19] 250 CWD command successful.
[21:26:19] PWD
[21:26:19] 257 "/" is current directory.
[21:26:19] PASV
[21:26:19] 227 Entering Passive Mode (212,74,114,60,16,14).
[21:26:19] Opening data connection to 212.74.114.60 Port: 4110
[21:26:19] STOR globals.js
[21:26:40] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[21:27:40] Timeout (60s).
[21:27:40] Active Help: https://www.smartftp.com/support/kb/74
[21:27:40] Client closed the connection.
[21:27:40] Transfer failed.
[21:28:10] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:28:10] Connecting to 212.74.114.60 Port: 21
[21:28:10] Connected to ftp.myweb.tiscali.co.uk.
[21:28:10] 220-
[21:28:10] Tiscali UK Ltd
[21:28:10] Customer web page upload service
[21:28:10]
[21:28:10] You need to read and understand the Acceptable Use Policy
[21:28:10] before using this service
[21:28:10]
[21:28:10] Please login using your full account name e.g.
[21:28:10]
[21:28:10] username@lineone.net username@screaming.net
[21:28:10] username@tiscali.co.uk username@worldonline.co.uk
[21:28:10]
[21:28:10] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:28:10] USER my_user@tiscali.co.uk
[21:28:10] 331 Password required for my_user@tiscali.co.uk.
[21:28:10] PASS (hidden)
[21:28:11] 230-User my_user@tiscali.co.uk logged in.
[21:28:11] 230 Quotas on: using 30.60 of 50.00 mb
[21:28:11] SYST
[21:28:11] 215 UNIX Type: L8
[21:28:11] Detected Server Type: UNIX
[21:28:11] FEAT
[21:28:11] 500 FEAT not understood.
[21:28:11] TYPE I
[21:28:11] 200 Type set to I.
[21:28:11] REST 0
[21:28:11] 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
[21:28:11] PWD
[21:28:11] 257 "/" is current directory.
[21:28:11] Remote file exist check: "globals.js".
[21:28:11] SIZE globals.js
[21:28:11] 213 0
[21:28:11] MDTM globals.js
[21:28:11] 213 20081018200600
[21:28:11] Source File: Size=65658, SizeUnit=Byte, Time=2008-10-18T20:22:39, TimeFormat=Exact
[21:28:11] Destination File: Size=0, SizeUnit=Byte, Time=2008-10-18T20:06:00, TimeFormat=Exact
[21:28:11] RecentTime=2008-10-18T20:28:11
[21:28:11] No rule matched. Default Action="Overwrite".
[21:28:11] PASV
[21:28:11] 227 Entering Passive Mode (212,74,114,60,16,29).
[21:28:11] Opening data connection to 212.74.114.60 Port: 4125
[21:28:11] STOR globals.js
[21:29:11] Timeout (60s).
[21:29:11] Active Help: https://www.smartftp.com/support/kb/74
[21:29:11] Client closed the connection.
[21:29:11] Transfer failed.
[21:29:11] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:29:11] Connecting to 212.74.114.60 Port: 21
[21:29:11] Connected to ftp.myweb.tiscali.co.uk.
[21:29:11] 220-
[21:29:11] Tiscali UK Ltd
[21:29:11] Customer web page upload service
[21:29:11]
[21:29:11] You need to read and understand the Acceptable Use Policy
[21:29:11] before using this service
[21:29:11]
[21:29:11] Please login using your full account name e.g.
[21:29:11]
[21:29:11] username@lineone.net username@screaming.net
[21:29:11] username@tiscali.co.uk username@worldonline.co.uk
[21:29:11]
[21:29:11] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:29:11] USER my_user@tiscali.co.uk
[21:29:11] 331 Password required for my_user@tiscali.co.uk.
[21:29:11] PASS (hidden)
[21:29:11] 530 Login incorrect.
[21:29:11] Active Help: https://www.smartftp.com/support/kb/51
[21:29:11] Destination connection error.
[21:29:42] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:29:42] Connecting to 212.74.114.60 Port: 21
[21:29:42] Connected to ftp.myweb.tiscali.co.uk.
[21:29:42] 220-
[21:29:42] Tiscali UK Ltd
[21:29:42] Customer web page upload service
[21:29:42]
[21:29:42] You need to read and understand the Acceptable Use Policy
[21:29:42] before using this service
[21:29:42]
[21:29:42] Please login using your full account name e.g.
[21:29:42]
[21:29:42] username@lineone.net username@screaming.net
[21:29:42] username@tiscali.co.uk username@worldonline.co.uk
[21:29:42]
[21:29:42] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:29:42] USER my_user@tiscali.co.uk
[21:29:42] 331 Password required for my_user@tiscali.co.uk.
[21:29:42] PASS (hidden)
[21:29:42] 530 Login incorrect.
[21:29:42] Active Help: https://www.smartftp.com/support/kb/51
[21:29:42] Destination connection error.
[21:30:13] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:30:13] Connecting to 212.74.114.60 Port: 21
[21:30:13] Connected to ftp.myweb.tiscali.co.uk.
[21:30:13] 220-
[21:30:13] Tiscali UK Ltd
[21:30:13] Customer web page upload service
[21:30:13]
[21:30:13] You need to read and understand the Acceptable Use Policy
[21:30:13] before using this service
[21:30:13]
[21:30:13] Please login using your full account name e.g.
[21:30:13]
[21:30:13] username@lineone.net username@screaming.net
[21:30:13] username@tiscali.co.uk username@worldonline.co.uk
[21:30:13]
[21:30:13] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:30:13] USER my_user@tiscali.co.uk
[21:30:13] 331 Password required for my_user@tiscali.co.uk.
[21:30:13] PASS (hidden)
[21:30:13] 530 Login incorrect.
[21:30:13] Active Help: https://www.smartftp.com/support/kb/51
[21:30:13] Destination connection error.
[21:30:44] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:30:44] Connecting to 212.74.114.60 Port: 21
[21:30:44] Connected to ftp.myweb.tiscali.co.uk.
[21:30:44] 220-
[21:30:44] Tiscali UK Ltd
[21:30:44] Customer web page upload service
[21:30:44]
[21:30:44] You need to read and understand the Acceptable Use Policy
[21:30:44] before using this service
[21:30:44]
[21:30:44] Please login using your full account name e.g.
[21:30:44]
[21:30:44] username@lineone.net username@screaming.net
[21:30:44] username@tiscali.co.uk username@worldonline.co.uk
[21:30:44]
[21:30:44] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:30:44] USER my_user@tiscali.co.uk
[21:30:44] 331 Password required for my_user@tiscali.co.uk.
[21:30:44] PASS (hidden)
[21:30:44] 530 Login incorrect.
[21:30:44] Active Help: https://www.smartftp.com/support/kb/51
[21:30:44] Destination connection error.
[21:31:15] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:31:15] Connecting to 212.74.114.60 Port: 21
[21:31:15] Connected to ftp.myweb.tiscali.co.uk.
[21:31:15] 220-
[21:31:15] Tiscali UK Ltd
[21:31:15] Customer web page upload service
[21:31:15]
[21:31:15] You need to read and understand the Acceptable Use Policy
[21:31:15] before using this service
[21:31:15]
[21:31:15] Please login using your full account name e.g.
[21:31:15]
[21:31:15] username@lineone.net username@screaming.net
[21:31:15] username@tiscali.co.uk username@worldonline.co.uk
[21:31:15]
[21:31:15] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:31:15] USER my_user@tiscali.co.uk
[21:31:15] 331 Password required for my_user@tiscali.co.uk.
[21:31:15] PASS (hidden)
[21:31:15] 530 Login incorrect.
[21:31:15] Active Help: https://www.smartftp.com/support/kb/51
[21:31:15] Destination connection error.
[21:31:46] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:31:46] Connecting to 212.74.114.60 Port: 21
[21:31:46] Connected to ftp.myweb.tiscali.co.uk.
[21:31:46] 220-
[21:31:46] Tiscali UK Ltd
[21:31:46] Customer web page upload service
[21:31:46]
[21:31:46] You need to read and understand the Acceptable Use Policy
[21:31:46] before using this service
[21:31:46]
[21:31:46] Please login using your full account name e.g.
[21:31:46]
[21:31:46] username@lineone.net username@screaming.net
[21:31:46] username@tiscali.co.uk username@worldonline.co.uk
[21:31:46]
[21:31:46] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:31:46] USER my_user@tiscali.co.uk
[21:31:46] 331 Password required for my_user@tiscali.co.uk.
[21:31:46] PASS (hidden)
[21:31:46] 530 Login incorrect.
[21:31:46] Active Help: https://www.smartftp.com/support/kb/51
[21:31:46] Destination connection error.
[21:32:17] Resolving host name "ftp.myweb.tiscali.co.uk"
[21:32:17] Connecting to 212.74.114.60 Port: 21
[21:32:17] Connected to ftp.myweb.tiscali.co.uk.
[21:32:17] 220-
[21:32:17] Tiscali UK Ltd
[21:32:17] Customer web page upload service
[21:32:17]
[21:32:17] You need to read and understand the Acceptable Use Policy
[21:32:17] before using this service
[21:32:17]
[21:32:17] Please login using your full account name e.g.
[21:32:17]
[21:32:17] username@lineone.net username@screaming.net
[21:32:17] username@tiscali.co.uk username@worldonline.co.uk
[21:32:17]
[21:32:17] 220 ProFTPD 1.2.2 Server (Tiscali UK) [mk-myweb-2.www.uk.tiscali.com]
[21:32:17] USER my_user@tiscali.co.uk
[21:32:17] 331 Password required for my_user@tiscali.co.uk.
[21:32:17] PASS (hidden)
[21:32:17] 530 Login incorrect.
[21:32:17] Active Help: https://www.smartftp.com/support/kb/51
[21:32:17] Destination connection error.

mb

2008-10-18 22:05:03

Try to switch from Passive Mode (PASV) to Active Mode (PORT):
https://www.smartftp.com/support/kb/how- ... de-f1.html

Then make sure that you do not open many concurrent connections to the server since it does not seem to like it (login error):
1. Menu: Windows->Close All
2. Set the number of workers to 1 in the transfer queue

Regards,
Mat

grahamcoy

2008-10-19 15:15:37