Windows error message when attempting queue download

Rekorder

2008-03-12 13:30:47

Hello

I am experiencing trouble when trying to download as queue. The following message occurs:

SmartFTP has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created

On your help-page I found the following but I must admit that I do not quite know how to solve it anyway:

https://www.smartftp.com/forums/lofivers ... t6242.html

Can you please help me urgently!

Kind regards,

Henning
Sweden

mb

2008-03-12 13:40:32

Please post the system information from the menu: Help->About "System Information" dialog.

Regards,
SmartFTP

Rekorder

2008-03-12 14:13:01

Please post the system information from the menu: Help->About "System Information" dialog.

Regards,
SmartFTP

Here it is:

+- System -----------------------------
Microsoft Windows 2000 Professional
Service Pack 4 (Build 2195)

CPU Speed : 1694 MHz
Total Memory : 511 MB
Free Memory : 323 MB

+- SmartFTP ---------------------------
Version : 2.5.1008.40
Time Stamp : 2008-02-13 19:44:35
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.12.24
sfFavorites.dll : 1.0.4.40
sfFavoritesShellExtension.dll : 1.0.1.5
sfTransferQueue.dll : 1.0.1.40
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1008.40

+- Internet Explorer ------------------
Version : 6.0.2800.1106

+- Winsock ----------------------------
Winsock : 2.2

Thanks,

Henning
Sweden

mb

2008-03-12 16:05:05

Hello ...

I believe I have fixed the bug in .41. You can download and install it from:
https://www.smartftp.com/download

You may need to uninstall your current version first if the setup above doesn't update your version to .41

Regards,
Mat

Rekorder

2008-03-13 08:38:11

mb

2008-03-13 23:55:24

Please provide a crash dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Thank you for your time.

rb2d2

2008-04-15 19:38:17

Was this ever resolved? Maybe off forum? I have the same problem, have .44 installed.


mb

2008-04-15 19:40:33

Hello ..

We have never received a crash report and the problem seems to be fixed in version 3.0

Regards,
Mat

rb2d2

2008-04-16 10:41:31

Thank you, Mat.