Can no longer transfer files

mcastle

2007-12-07 04:41:28

I can no longer upload or download files. I can rename and CHMOD files on the server but cannot upload or download. It's the same for all of my accounts.

Thanks for any assistance.

mcastle

mb

2007-12-07 05:22:07

Please post the log of your FTP session:
https://www.smartftp.com/support/kb/how- ... f2564.html

Regards,
Mat

mcastle

2007-12-07 06:07:45

Please post the log of your FTP session:
https://www.smartftp.com/support/kb/how ... f2564.html

Regards,
Mat

More information - I'm able to download by right clicking and selecting download, but not by dragging and dropping or using the arrows as I could in the past.

[21:51:43] SmartFTP v2.5.1008.21
[21:51:44] Resolving host name ""
[21:51:44] Connecting to 74
[21:51:44] Connected to.
[21:51:44] 220---------- Welcome to Pure-FTPd [TLS] ----------
[21:51:44] 220-You are user number 5 of 50 allowed.
[21:51:44] 220-Local time is now 23:51. Server port: 21.
[21:51:44] 220 You will be disconnected after 15 minutes of inactivity.
[21:51:44] USER
[21:51:44] 331 User OK. Password required
[21:51:44] PASS (hidden)
[21:51:44] 230-User has group access to: [21:51:44] 230 OK. Current restricted directory is /
[21:51:44] SYST
[21:51:44] 215 UNIX Type: L8
[21:51:44] Detected Server Type: UNIX
[21:51:44] FEAT
[21:51:44] 211-Extensions supported:
[21:51:44] EPRT
[21:51:44] IDLE
[21:51:44] MDTM
[21:51:44] SIZE
[21:51:44] REST STREAM
[21:51:44] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[21:51:44] MLSD
[21:51:44] ESTP
[21:51:44] PASV
[21:51:44] EPSV
[21:51:44] SPSV
[21:51:44] ESTA
[21:51:44] AUTH TLS
[21:51:44] PBSZ
[21:51:44] PROT
[21:51:44] 211 End.
[21:51:44] Detected Server Software: PureFTPd
[21:51:44] PWD
[21:51:44] 257 "/" is your current location
[21:51:44] TYPE A
[21:51:44] 200 TYPE is now ASCII
[21:51:44] PASV
[21:51:44] 227 Entering Passive Mode (74)
[21:51:44] Opening data connection to Port: 35380
[21:51:44] MLSD
[21:51:45] 150 Accepted data connection
[21:51:45] 2180 bytes transferred. (41.7 KB/s) (51 ms)
[21:51:45] 226-Options: -a -l
[21:51:45] 226 19 matches total
[21:51:53] CWD /public_html
[21:51:53] 250 OK. Current directory is /public_html
[21:51:53] PWD
[21:51:53] 257 "/public_html" is your current location
[21:51:54] PASV
[21:51:54] 227 Entering Passive Mode (,57)
[21:51:54] Opening data connection to Port: 3897
[21:51:54] MLSD
[21:51:54] 150 Accepted data connection
[21:51:54] 226-Options: -a -l
[21:51:54] 226 25 matches total
[21:51:57] 2940 bytes transferred. (962 bytes/s) (00:00:03)
[21:52:27] NOOP
[21:52:27] 200 Zzz...
[21:52:46] TYPE I
[21:52:46] 200 TYPE is now 8-bit binary
[21:52:46] SIZE order01.psd
[21:52:46] 213 280296
[21:52:46] MDTM order01.psd
[21:52:46] 213 20071130184131
[21:52:46] PASV
[21:52:46] 227 Entering Passive Mode (,3)
[21:52:46] Opening data connection to Port: 12291
[21:52:46] RETR order01.psd
[21:52:47] 150-Accepted data connection
[21:52:47] 150 273.7 kbytes to download
[21:52:48] 226-File successfully transferred
[21:52:48] 226 0.976 seconds (measured here), 280.46 Kbytes per second
[21:52:48] 280296 bytes transferred. (178 KB/s) (00:00:01)
[21:52:48] MDTM order01.psd
[21:52:48] 213 20071130184131
[21:52:48] Transfer successful.
[21:53:19] NOOP
[21:53:19] 200 Zzz...
[21:53:49] NOOP
[21:53:49] 200 Zzz...
[21:54:20] NOOP
[21:54:20] 200 Zzz...
[21:54:50] NOOP
[21:54:50] 200 Zzz...

mb

2007-12-07 07:38:01

Hello ...

Please describe exactly what is not working. And please post the system information which you can find in the menu: Help->About "System Information" dialog.

Regards,
Mat

mcastle

2007-12-07 08:56:56

Hello ...

Please describe exactly what is not working. And please post the system information which you can find in the menu: Help->About "System Information" dialog.

Regards,
Mat

I can no longer download or upload by dragging files, nor can I upload or download using the arrows in between the panes. I can chmod and rename files and I can download by right clicking and selecting "download". This started within the last week after using the program for months.

+- System -----------------------------
Microsoft Windows Vista Home Premium Edition
(Build 6000)

CPU Speed : 1662 MHz
Total Memory : 2037 MB
Free Memory : 917 MB

+- SmartFTP ---------------------------
Version : 2.5.1008.21
Time Stamp : 2007-12-05 00:19:47
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.11.16
sfFavorites.dll : 1.0.4.21
sfFavoritesShellExtension.dll : 1.0.1.4
sfTransferQueue.dll : 1.0.1.21
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1008.21

+- Internet Explorer ------------------
Version : 7.0.6000.16546

+- Winsock ----------------------------
Winsock : 2.2