Crashes on uploading files

vision2004

2007-11-26 19:39:02

Hi,

Everytime I right click on local files to upload them to the server SmartFTP shuts down (crashes)
I tried the bug fix in the bug report section but it still happens

400040230
Purchased Nov 24-07

Please advise ASAP

mb

2007-11-26 19:52:26

Hello ..

Please install the latest version from:
https://www.smartftp.com/download

Post the system information from the menu: Help->About "system information" if it crashes again.

Thanks
Mat

NewBalance

2007-12-03 05:39:49

Hi Matt,
I am experiencing a similar issue. I am running v2.5.1008. It crashes part the way through a download.

Also I was running a licenced version on the PC and now it is unlicenced.

Is the version in the link in the page above a later version than 1008?

Ian M

mb

2007-12-03 07:17:41

Yes. Please follow the instructions in my last reply.

Regards,
Mat

NewBalance

2007-12-04 23:12:12

Matt,
what you ask isn't quite possible, smartftp disappears from the screen. I will have another go and see if I can access the file.


This error screen pops up though.
0x012a26e0 referenced at 0x042f600
the memoery could not be read.

It continues to run until you click ok on the error message.

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 2992 MHz
Total Memory : 1014 MB
Free Memory : 735 MB

+- SmartFTP ---------------------------
Version : 2.5.1008.18
Time Stamp : 2007-11-27 22:50:27
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.11.13
sfFavorites.dll : 1.0.4.18
sfFavoritesShellExtension.dll : 1.0.1.4
sfTransferQueue.dll : 1.0.1.18
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1008.18

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2

Ian M

mb

2007-12-05 05:54:58

Hello ..

Please install the latest version:
https://www.smartftp.com/download

If it still crashes please read the following article on how to get the crah dump.
https://www.smartftp.com/support/kb/how- ... f2594.html

Thank you.

Regards,
Mat

NewBalance

2007-12-06 01:19:11

Hi Mat,
installed the new version. Ran through a complete cycle without a problem.

I have scheduled it to run over the weekend as a scheduled service.

Ian M