Connect Problem

cmcnicoll

2007-08-17 14:10:56

I used the trial version without a hitch, I purchased a license and installed SFTP yesterday and now I can not get connected to my site. Very frustrated....wasting time and losing money! Need help. Please have support desk call me at 505.535.2664

mb

2007-08-17 18:02:33

Please post the log of your FTP session:
https://www.smartftp.com/support/kb/how- ... f2564.html

Regards,
SmartFTP

cmcnicoll

2007-08-17 23:09:30

Still no help from PREMIUM support....I would not recommend SmartFTP to others. Where is your 1-800 help number????

mb

2007-08-18 14:06:16

Please post the log as requested. Without it we cannot help you.

Regards,
SmartFTP

swiftman

2007-08-22 01:18:32

I'm having the same problem...

i cant even get a log file.

When i try to log on... the client says "connecting"

then after a few moments.... it just says "disconnected"

i never had this problem until i bought a license key.

I un-installed and re-installed... somehow all my sites/usernames/passwords... were still in there after this. it seems i can't even clean install b/c SmartFTP does not fully uninstall from my system.

please advise.

SmartFTP trial is working fine on my desktop still... but now im having problems after buying a license for my notebook... when everything worked with the trial.

mb

2007-08-22 04:41:36