Cannot Upload to FTP Site

Departure

2007-01-08 18:55:31

Hello,

I have recently been having trouble uploading to the FTP site. I thought that it may have been a licensing issue, as our trial period had expired, so I purchased a license for the software, but it still has not fixed the problem.

Each time I attempt to upload a file, the log looks like this:

12:48:34] MKD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS
[12:48:34] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS" : The directory was successfully created
[12:48:34] CWD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS
[12:48:34] 250 OK. Current directory is /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS
[12:48:34] PWD
[12:48:35] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS" is your current location
[12:48:35] MKD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds
[12:48:35] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds" : The directory was successfully created
[12:48:35] CWD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds
[12:48:35] 250 OK. Current directory is /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds
[12:48:35] PWD
[12:48:36] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds" is your current location
[12:48:36] MKD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds/Ashley
[12:48:37] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds/Ashley" : The directory was successfully created
[12:48:37] CWD /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds/Ashley
[12:48:37] 250 OK. Current directory is /Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds/Ashley
[12:48:37] PWD
[12:48:37] 257 "/Maisie/CTH_GFX 1.5.07/MORE_ELEMENTS/LowerThirds/Ashley" is your current location
[12:48:37] PASV
[12:48:37] 227 Entering Passive Mode (209,200,243,242,204,53)
[12:48:38] Opening data connection to 209.200.243.242 Port: 52277
[12:48:38] MLSD
[12:48:38] 150 Accepted data connection
[12:48:38] 221 bytes transferred. (642 bytes/s) (344 ms)
[12:48:38] 226-Options: -a -l
[12:48:38] 226 2 matches total
[12:48:38] Remote file exist check: "Ashley.3814.tga".
[12:48:38] TYPE I
[12:48:38] 200 TYPE is now 8-bit binary
[12:48:38] SIZE Ashley.3814.tga
[12:48:39] 550 Can't check for file existence
[12:48:39] File size check (SIZE) failed. File not found or permission denied.
[12:48:39] PASV
[12:48:39] 227 Entering Passive Mode (209,200,243,242,115,46)
[12:48:39] Opening data connection to 209.200.243.242 Port: 29486
[12:48:39] STOR Ashley.3814.tga
[12:48:39] 150 Accepted data connection

Although in the last line it appears as if everything is normal, the time counts up next to the progress bar in the log pane, but nothing transfers, even if left to upload overnight.

I am not sure if this has anything to do with it, but there is a file on the site which was mistakenly uploaded by one of our camera operators in the field. The file is called, ".pureftpd-upload.45071861.15.1edc.84be4f11" and is 1.99 GB, so I'm sure if it's taking up all of our space on the site, but I cannot delete it.

I can download files from the FTP with no problem, but I need to be able to upload files as well. I have the latest version of the FTP software installed as well.

I would very much appreciate any help that you could provide.

Thank you,
--Mike

2007-01-08 19:36:23

Hello..

1. Install the latest version from
https://www.smartftp.com/download

2. Set the timeout to 60 seconds (check the global and the favorite settings)

3. Then try it again and send the complete log (with the failure/timeout)

Regards,
-Mat

Departure

2007-01-08 20:19:47

Hello Mat,

Thank you very much for getting back to me so quickly.

I followed your instructions, so here is the complete log:

[15:05:20] SmartFTP v2.0.1001.7
[15:05:20] Resolving host name "ftp.departure-films.com"
[15:05:20] Connecting to 209.200.243.242 Port: 21
[15:05:20] Connected to ftp.departure-films.com.
[15:05:20] 220---------- Welcome to Pure-FTPd [TLS] ----------
[15:05:20] 220-You are user number 3 of 50 allowed.
[15:05:20] 220-Local time is now 12:07. Server port: 21.
[15:05:20] 220 You will be disconnected after 15 minutes of inactivity.
[15:05:20] USER depart2
[15:05:20] 331 User depart2 OK. Password required
[15:05:20] PASS (hidden)
[15:05:20] 230-User depart2 has group access to: depart2
[15:05:20] 230 OK. Current restricted directory is /
[15:05:20] SYST
[15:05:20] 215 UNIX Type: L8
[15:05:20] Detected Server Type: UNIX
[15:05:20] FEAT
[15:05:21] 211-Extensions supported:
[15:05:21] EPRT
[15:05:21] IDLE
[15:05:21] MDTM
[15:05:21] SIZE
[15:05:21] REST STREAM
[15:05:21] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[15:05:21] MLSD
[15:05:21] ESTP
[15:05:21] PASV
[15:05:21] EPSV
[15:05:21] SPSV
[15:05:21] ESTA
[15:05:21] AUTH TLS
[15:05:21] PBSZ
[15:05:21] PROT
[15:05:21] 211 End.
[15:05:21] Detected Server Software: PureFTPd
[15:05:21] PWD
[15:05:21] 257 "/" is your current location
[15:05:35] CWD /FLIP THIS HOUSE/SanAntonio_FTH3
[15:05:35] 250 OK. Current directory is /FLIP THIS HOUSE/SanAntonio_FTH3
[15:05:35] PWD
[15:05:35] 257 "/FLIP THIS HOUSE/SanAntonio_FTH3" is your current location
[15:05:35] TYPE A
[15:05:35] 200 TYPE is now ASCII
[15:05:35] PASV
[15:05:35] 227 Entering Passive Mode (209,200,243,242,223,23)
[15:05:35] Opening data connection to 209.200.243.242 Port: 57111
[15:05:35] MLSD
[15:05:35] 150 Accepted data connection
[15:05:35] 1131 bytes transferred. (7.83 KB/s) (141 ms)
[15:05:36] 226-Options: -a -l
[15:05:36] 226 9 matches total
[15:05:37] CWD /FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07
[15:05:37] 250 OK. Current directory is /FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07
[15:05:37] PWD
[15:05:37] 257 "/FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07" is your current location
[15:05:37] PASV
[15:05:37] 227 Entering Passive Mode (209,200,243,242,180,215)
[15:05:37] Opening data connection to 209.200.243.242 Port: 46295
[15:05:37] MLSD
[15:05:37] 150 Accepted data connection
[15:05:37] 339 bytes transferred. (2.64 KB/s) (125 ms)
[15:05:38] 226-Options: -a -l
[15:05:38] 226 3 matches total
[15:05:42] DELE Ashley.3815.tga
[15:05:42] 250 Deleted Ashley.3815.tga
[15:05:49] Remote file exist check: "Ashley.3828.tga".
[15:05:49] TYPE I
[15:05:49] 200 TYPE is now 8-bit binary
[15:05:49] SIZE Ashley.3828.tga
[15:05:49] 550 Can't check for file existence
[15:05:49] File size check (SIZE) failed. File not found or permission denied.
[15:05:49] PASV
[15:05:50] 227 Entering Passive Mode (209,200,243,242,251,173)
[15:05:50] Opening data connection to 209.200.243.242 Port: 64429
[15:05:50] STOR Ashley.3828.tga
[15:05:50] 150 Accepted data connection
[15:06:50] Transfer Timeout (60s). Closing data connection.
[15:06:50] 8192 bytes transferred. (134 bytes/s) (00:01:00)
[15:07:50] Timeout (60s).
[15:07:50] Active Help: https://www.smartftp.com/support/kb/74
[15:07:51] Client closed the connection.
[15:07:51] Resolving host name "ftp.departure-films.com"
[15:07:51] Connecting to 209.200.243.242 Port: 21
[15:07:51] Connected to ftp.departure-films.com.
[15:07:51] 220---------- Welcome to Pure-FTPd [TLS] ----------
[15:07:51] 220-You are user number 3 of 50 allowed.
[15:07:51] 220-Local time is now 12:09. Server port: 21.
[15:07:51] 220 You will be disconnected after 15 minutes of inactivity.
[15:07:51] USER depart2
[15:07:51] 331 User depart2 OK. Password required
[15:07:51] PASS (hidden)
[15:07:52] 230-User depart2 has group access to: depart2
[15:07:52] 230 OK. Current restricted directory is /
[15:07:52] SYST
[15:07:52] 215 UNIX Type: L8
[15:07:52] Detected Server Type: UNIX
[15:07:52] FEAT
[15:07:52] 211-Extensions supported:
[15:07:52] EPRT
[15:07:52] IDLE
[15:07:52] MDTM
[15:07:52] SIZE
[15:07:52] REST STREAM
[15:07:52] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[15:07:52] MLSD
[15:07:52] ESTP
[15:07:52] PASV
[15:07:52] EPSV
[15:07:52] SPSV
[15:07:52] ESTA
[15:07:52] AUTH TLS
[15:07:52] PBSZ
[15:07:52] PROT
[15:07:52] 211 End.
[15:07:53] Detected Server Software: PureFTPd
[15:07:53] PWD
[15:07:53] 257 "/" is your current location
[15:07:53] CWD /FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07
[15:07:53] 250 OK. Current directory is /FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07
[15:07:53] PWD
[15:07:53] 257 "/FLIP THIS HOUSE/SanAntonio_FTH3/ftp test 1.8.07" is your current location
[15:07:53] TYPE A
[15:07:54] 200 TYPE is now ASCII
[15:07:54] PASV
[15:07:54] 227 Entering Passive Mode (209,200,243,242,168,180)
[15:07:54] Opening data connection to 209.200.243.242 Port: 43188
[15:07:54] MLSD
[15:07:54] 339 bytes transferred. (1.62 KB/s) (203 ms)
[15:07:55] 150 Accepted data connection
[15:07:55] 226-Options: -a -l
[15:07:55] 226 3 matches total
[15:07:55] Transfer failed.
[15:08:46] NOOP
[15:08:46] 200 Zzz...
[15:09:37] NOOP
[15:09:37] 200 Zzz...
[15:10:28] NOOP
[15:10:28] 200 Zzz...
[15:11:19] NOOP
[15:11:19] 200 Zzz...
[15:12:10] NOOP
[15:12:10] 200 Zzz...
[15:13:01] NOOP
[15:13:01] 200 Zzz...

The file appears as though it has uploaded, but it says 0 bytes next to it, and the log says that the transfer failed.

Thank you very much again, and please let me know what else I can do.
--Mike

2007-01-09 05:19:43

Hello ..

Switch to Port Mode (PORT). See the article at:
https://www.smartftp.com/support/kb/how- ... de-f1.html

Regards,
-Mat

Departure

2007-01-09 15:55:13

Good morning Mat,

Thank you so much for your help. Everything seems to be working again, although I am curious why that happened all of a sudden, when the FTP has always worked well in passive mode.

Thanks again for everything, and have an excellent day.
--Mike