Application Error - 0xc000007b

Brandon Holland

2013-01-09 20:57:34

After downloading the latest version of SmartFTP, I have been getting an 0xc000007b error since. After uninstalling, reinstalling, clearing the registry, finding the dll culprits (mfc110u.dll or ieshims.dll), I still have not gotten it to work. I am running the latest Windows 7 64bit.

2013-01-09 21:00:44

Can you provide a crash dump?
https://www.smartftp.com/support/kb/how ... f2594.html
We can also assist you in getting the dump (contact support by email).

Brandon Holland

2013-01-09 21:38:11

link

2013-01-09 21:42:27

The crash is the F:\Program Files\AVAST Software\Avast\snxhk64.dll. Uninstall the Avast software and then try again.
Is that the only crash dump you get?

Brandon Holland

2013-01-09 22:01:50

Yes it's the only dump file it gave me. uninstalled Avast but it sadly still gave me the same application error.

2013-01-09 23:44:51

Please post the new dump. Does the avast file still exist?
F:\Program Files\AVAST Software\Avast\snxhk64.dll

Brandon Holland

2013-01-10 02:01:58

Yes the file is not present.

2013-01-10 03:21:40

Thank you but there is nothing meaningful in the crash dump. Can you try to get a dump using Visual Studio?
https://www.smartftp.com/support/kb/how ... f2645.html