Very slow transfer speeds

I am trying to upload files to my store's site and I know there is plenty of space available, but I am having difficulties. The transfer speeds seemed to be very slow and I checked with the tech support for my host but they said they believe it's an issue with my firewall. I know my firewall is allowing exceptions for SmartFTP and it's not connection that I'm having issues with....just the uploads. I changed my connection timeout rates but it seems to me like a 1MB file should take only a few seconds. Here is the log for a 1MB file I'm trying to upload.

[10:18:10] Operation Begin
[10:18:10] Resolving host name "www.familypoolandspa.com"
[10:18:10] Connecting to 69.162.253.32 Port: 21
[10:18:10] Connected to www.familypoolandspa.com.
[10:18:10] 220 Microsoft FTP Service
[10:18:10] USER Administrator1
[10:18:11] 331 Password required for Administrator1.
[10:18:11] PASS (hidden)
[10:18:11] 230 User Administrator1 logged in.
[10:18:11] SYST
[10:18:11] 215 Windows_NT
[10:18:11] Detected Server Type: Windows NT
[10:18:11] RTT: 179.711 ms
[10:18:11] FEAT
[10:18:11] 211-FEAT
[10:18:11] SIZE
[10:18:11] MDTM
[10:18:11] 211 END
[10:18:11] Detected Server Software: Microsoft IIS FTP Service
[10:18:11] TYPE I
[10:18:12] 200 Type set to I.
[10:18:12] REST 0
[10:18:12] 350 Restarting at 0.
[10:18:12] PWD
[10:18:12] 257 "/Administrator1" is current directory.
[10:18:12] CWD /Administrator1/vspfiles/assets/pdfs
[10:18:12] 250 CWD command successful.
[10:18:12] PWD
[10:18:12] 257 "/Administrator1/vspfiles/assets/pdfs" is current directory.
[10:18:12] PORT 192,168,2,100,5,240
[10:18:12] 200 PORT command successful.
[10:18:12] STOR RoundInstall.pdf
[10:18:13] 150 Opening BINARY mode data connection for RoundInstall.pdf.
[10:19:13] Transfer Timeout (60s). Closing data connection.
[10:19:13] 131072 bytes transferred. (2.11 KB/s) (00:01:00)
[10:20:14] Timeout (60s).
[10:20:14] Active Help: https://www.smartftp.com/support/kb/74
[10:20:14] Client closed the connection.
[10:20:14] Transfer failed.
[10:20:14] Operation End
[10:20:47] Operation Begin
[10:20:47] Resolving host name "www.familypoolandspa.com"
[10:20:47] Connecting to 69.162.253.32 Port: 21
[10:20:47] Connected to www.familypoolandspa.com.
[10:20:47] 220 Microsoft FTP Service
[10:20:47] USER Administrator1
[10:20:47] 331 Password required for Administrator1.
[10:20:47] PASS (hidden)
[10:20:47] 230 User Administrator1 logged in.
[10:20:47] SYST
[10:20:48] 215 Windows_NT
[10:20:48] Detected Server Type: Windows NT
[10:20:48] RTT: 82.448 ms
[10:20:48] FEAT
[10:20:48] 211-FEAT
[10:20:48] SIZE
[10:20:48] MDTM
[10:20:48] 211 END
[10:20:48] Detected Server Software: Microsoft IIS FTP Service
[10:20:48] TYPE I
[10:20:48] 200 Type set to I.
[10:20:48] REST 0
[10:20:48] 350 Restarting at 0.
[10:20:48] PWD
[10:20:48] 257 "/Administrator1" is current directory.
[10:20:48] CWD /Administrator1/vspfiles/assets/pdfs
[10:20:48] 250 CWD command successful.
[10:20:48] PWD
[10:20:48] 257 "/Administrator1/vspfiles/assets/pdfs" is current directory.
[10:20:48] Remote file exist check: "RoundInstall.pdf".
[10:20:48] SIZE RoundInstall.pdf
[10:20:48] 213 0
[10:20:48] MDTM RoundInstall.pdf
[10:20:48] 213 20100521151810
[10:20:48] STAT RoundInstall.pdf
[10:20:49] 213-status of RoundInstall.pdf:
[10:20:49] 05-21-10 08:18AM 0 RoundInstall.pdf
[10:20:49] 213 End of status.
[10:20:49] Source File: Size=1067581, Time=2010-05-20T20:20:18
[10:20:49] Destination File: Size=0, Time=2010-05-21T15:18:10
[10:20:49] RecentTime=2010-05-21T15:20:14
[10:20:49] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[10:20:49] PORT 192,168,2,100,5,251
[10:20:49] 200 PORT command successful.
[10:20:49] STOR RoundInstall.pdf
[10:20:49] 150 Opening BINARY mode data connection for RoundInstall.pdf.
[10:22:58] 426 Connection closed; transfer aborted.
[10:22:58] MDTM 20100520202018 RoundInstall.pdf
[10:22:58] 550 20100520202018 RoundInstall.pdf: The system cannot find the file specified.
[10:22:58] SITE UTIME RoundInstall.pdf 20100520202018 20100520202018 20100520202018 UTC
[10:22:58] 500 'SITE UTIME RoundInstall.pdf 20100520202018 20100520202018 20100520202018 UTC': command not understood
[10:22:58] SITE UTIME 20100520202018 RoundInstall.pdf
[10:22:58] 500 'SITE UTIME 20100520202018 RoundInstall.pdf': command not understood
[10:22:58] Transfer failed.
[10:22:58] Operation End
[10:22:58] Operation Begin
[10:22:58] Remote file exist check: "RoundInstall.pdf".
[10:22:58] SIZE RoundInstall.pdf
[10:22:58] 213 0
[10:22:58] MDTM RoundInstall.pdf
[10:22:59] 213 20100521152046
[10:22:59] STAT RoundInstall.pdf
[10:22:59] 213-status of RoundInstall.pdf:
[10:22:59] 05-21-10 08:20AM 0 RoundInstall.pdf
[10:22:59] 213 End of status.
[10:22:59] Source File: Size=1067581, Time=2010-05-20T20:20:18
[10:22:59] Destination File: Size=0, Time=2010-05-21T15:20:46
[10:22:59] RecentTime=2010-05-21T15:22:58
[10:22:59] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[10:22:59] PORT 192,168,2,100,6,1
[10:22:59] 200 PORT command successful.
[10:22:59] STOR RoundInstall.pdf
[10:22:59] 150 Opening BINARY mode data connection for RoundInstall.pdf.



I left this file to upload overnight and when I checked this morning only 48kb had transferred over a period of 18 hours. Any suggestions?

Go to the menu: Tools->Settings. Then go to the Queue dialog and make sure the KBps/worker value is set to 0 (unlimited).


Go to the menu: Tools->Settings. Then go to the Queue dialog and make sure the KBps/worker value is set to 0 (unlimited).


Number of Workers is set to '1' and Max Speed per Worker is set to '0'.

Switched to Passive. New log:

[11:16:45] Operation Begin
[11:16:45] Resolving host name "www.familypoolandspa.com"
[11:16:45] Connecting to 69.162.253.32 Port: 21
[11:16:45] Connected to www.familypoolandspa.com.
[11:16:46] 220 Microsoft FTP Service
[11:16:46] USER Administrator1
[11:16:46] 331 Password required for Administrator1.
[11:16:46] PASS (hidden)
[11:16:46] 230 User Administrator1 logged in.
[11:16:46] SYST
[11:16:46] 215 Windows_NT
[11:16:46] Detected Server Type: Windows NT
[11:16:46] RTT: 129.942 ms
[11:16:46] FEAT
[11:16:46] 211-FEAT
[11:16:46] SIZE
[11:16:46] MDTM
[11:16:46] 211 END
[11:16:46] Detected Server Software: Microsoft IIS FTP Service
[11:16:46] TYPE I
[11:16:46] 200 Type set to I.
[11:16:46] REST 0
[11:16:47] 350 Restarting at 0.
[11:16:47] PWD
[11:16:47] 257 "/Administrator1" is current directory.
[11:16:47] CWD /Administrator1/vspfiles/assets/pdfs
[11:16:47] 250 CWD command successful.
[11:16:47] PWD
[11:16:47] 257 "/Administrator1/vspfiles/assets/pdfs" is current directory.
[11:16:47] PASV
[11:16:47] 227 Entering Passive Mode (69,162,253,32,187,84).
[11:16:47] Opening data connection to 69.162.253.32 Port: 47956
[11:16:47] STOR RoundInstall.pdf
[11:16:47] 125 Data connection already open; Transfer starting.
[11:19:01] 131072 bytes transferred. (980 bytes/s) (00:02:13)
[11:19:01] 426 Connection closed; transfer aborted.
[11:19:01] MDTM 20100520202018 RoundInstall.pdf
[11:19:01] 550 20100520202018 RoundInstall.pdf: The system cannot find the file specified.
[11:19:01] SITE UTIME RoundInstall.pdf 20100520202018 20100520202018 20100520202018 UTC
[11:19:01] 500 'SITE UTIME RoundInstall.pdf 20100520202018 20100520202018 20100520202018 UTC': command not understood
[11:19:01] SITE UTIME 20100520202018 RoundInstall.pdf
[11:19:01] 500 'SITE UTIME 20100520202018 RoundInstall.pdf': command not understood
[11:19:01] Transfer failed.
[11:19:01] Operation End
[11:19:01] Operation Begin
[11:19:01] Remote file exist check: "RoundInstall.pdf".
[11:19:01] SIZE RoundInstall.pdf
[11:19:01] 213 0
[11:19:01] MDTM RoundInstall.pdf
[11:19:01] 213 20100521161644
[11:19:01] STAT RoundInstall.pdf
[11:19:01] 213-status of RoundInstall.pdf:
[11:19:02] 05-21-10 09:16AM 0 RoundInstall.pdf
[11:19:02] 213 End of status.
[11:19:02] Source File: Size=1067581, Time=2010-05-20T20:20:18
[11:19:02] Destination File: Size=0, Time=2010-05-21T16:16:44
[11:19:02] RecentTime=2010-05-21T16:19:01
[11:19:02] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[11:19:02] PASV
[11:19:02] 227 Entering Passive Mode (69,162,253,32,187,120).
[11:19:02] Opening data connection to 69.162.253.32 Port: 47992
[11:19:02] STOR RoundInstall.pdf
[11:19:02] 125 Data connection already open; Transfer starting.

Try to uninstall your software firewall and antivirus product and then try again.