Keeps Loading

Hello, I am using SmartFTP, but I have a problem.


The tab says the public_html is still loading, and I can't access my site.

Any help?


-Luke

[15:07:47] Aborted by user.
[15:07:47] Resolving host name "afterlifemedia.comxa.com"
[15:07:47] Connecting to 216.108.239.103 Port: 21
[15:07:47] Client closed the connection.
[15:07:52] Resolving host name "afterlifemedia.comxa.com"
[15:07:52] Connecting to 216.108.239.103 Port: 21
[15:08:13] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:08:13] Connect failed. Waiting to retry (30s)...
[15:08:13] Client closed the connection.
[15:08:13] Active Help: https://www.smartftp.com/support/kb/58
[15:08:43] Connection attempt 2...
[15:08:43] Resolving host name "afterlifemedia.comxa.com"
[15:08:44] Connecting to 216.108.239.103 Port: 21
[15:09:05] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:09:05] Client closed the connection.
[15:09:05] Connect failed. Waiting to retry (30s)...
[15:09:05] Active Help: https://www.smartftp.com/support/kb/58
[15:09:35] Connection attempt 3...
[15:09:35] Resolving host name "afterlifemedia.comxa.com"
[15:09:35] Connecting to 216.108.239.103 Port: 21
[15:09:56] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:09:56] Connect failed. Waiting to retry (30s)...
[15:09:56] Client closed the connection.
[15:09:56] Active Help: https://www.smartftp.com/support/kb/58
[15:10:26] Connection attempt 4...
[15:10:26] Resolving host name "afterlifemedia.comxa.com"
[15:10:26] Connecting to 216.108.239.103 Port: 21
[15:10:47] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:10:47] Connect failed. Waiting to retry (30s)...
[15:10:47] Client closed the connection.
[15:10:47] Active Help: https://www.smartftp.com/support/kb/58
[15:11:17] Connection attempt 5...
[15:11:17] Resolving host name "afterlifemedia.comxa.com"
[15:11:17] Connecting to 216.108.239.103 Port: 21
[15:11:38] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:11:38] Connect failed. Waiting to retry (30s)...
[15:11:38] Client closed the connection.
[15:11:38] Active Help: https://www.smartftp.com/support/kb/58
[15:12:08] Connection attempt 6...
[15:12:08] Resolving host name "afterlifemedia.comxa.com"
[15:12:08] Connecting to 216.108.239.103 Port: 21
[15:12:29] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:12:29] Connect failed. Waiting to retry (30s)...
[15:12:29] Client closed the connection.
[15:12:29] Active Help: https://www.smartftp.com/support/kb/58
[15:12:59] Connection attempt 7...
[15:12:59] Resolving host name "afterlifemedia.comxa.com"
[15:12:59] Connecting to 216.108.239.103 Port: 21
[15:13:20] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:13:20] Client closed the connection.
[15:13:20] Connect failed. Waiting to retry (30s)...
[15:13:20] Active Help: https://www.smartftp.com/support/kb/58
[15:13:50] Connection attempt 8...
[15:13:50] Resolving host name "afterlifemedia.comxa.com"
[15:13:50] Connecting to 216.108.239.103 Port: 21
[15:14:11] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:14:11] Connect failed. Waiting to retry (30s)...
[15:14:11] Client closed the connection.
[15:14:11] Active Help: https://www.smartftp.com/support/kb/58
[15:14:41] Connection attempt 9...
[15:14:41] Resolving host name "afterlifemedia.comxa.com"
[15:14:42] Connecting to 216.108.239.103 Port: 21
[15:15:03] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:15:03] Connect failed. Waiting to retry (30s)...
[15:15:03] Client closed the connection.
[15:15:03] Active Help: https://www.smartftp.com/support/kb/58
[15:15:33] Connection attempt 10...
[15:15:33] Resolving host name "afterlifemedia.comxa.com"
[15:15:33] Connecting to 216.108.239.103 Port: 21
[15:15:54] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:15:54] Client closed the connection.
[15:15:54] Connect failed. Waiting to retry (30s)...
[15:15:54] Active Help: https://www.smartftp.com/support/kb/58
[15:16:24] Connection attempt 11...
[15:16:24] Resolving host name "afterlifemedia.comxa.com"
[15:16:24] Connecting to 216.108.239.103 Port: 21
[15:16:45] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:16:45] Connect failed. Waiting to retry (30s)...
[15:16:45] Client closed the connection.
[15:16:45] Active Help: https://www.smartftp.com/support/kb/58
[15:17:15] Connection attempt 12...
[15:17:15] Resolving host name "afterlifemedia.comxa.com"
[15:17:15] Connecting to 216.108.239.103 Port: 21
[15:17:36] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:17:36] Connect failed. Waiting to retry (30s)...
[15:17:36] Client closed the connection.
[15:17:36] Active Help: https://www.smartftp.com/support/kb/58
[15:18:06] Connection attempt 13...
[15:18:06] Resolving host name "afterlifemedia.comxa.com"
[15:18:06] Connecting to 216.108.239.103 Port: 21
[15:18:27] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:18:27] Connect failed. Waiting to retry (30s)...
[15:18:27] Client closed the connection.
[15:18:27] Active Help: https://www.smartftp.com/support/kb/58
[15:18:57] Connection attempt 14...
[15:18:57] Resolving host name "afterlifemedia.comxa.com"
[15:18:57] Connecting to 216.108.239.103 Port: 21
[15:19:18] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:19:18] Connect failed. Waiting to retry (30s)...
[15:19:18] Client closed the connection.
[15:19:18] Active Help: https://www.smartftp.com/support/kb/58
[15:19:48] Connection attempt 15...
[15:19:48] Resolving host name "afterlifemedia.comxa.com"
[15:19:48] Connecting to 216.108.239.103 Port: 21
[15:20:09] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:20:09] Client closed the connection.
[15:20:09] Active Help: https://www.smartftp.com/support/kb/58
[15:20:09] Connect failed. Waiting to retry (30s)...
[15:20:39] Connection attempt 16...
[15:20:40] Resolving host name "afterlifemedia.comxa.com"
[15:20:40] Connecting to 216.108.239.103 Port: 21
[15:21:01] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[15:21:01] Client closed the connection.
[15:21:01] Connect failed. Waiting to retry (30s)...
[15:21:01] Active Help: https://www.smartftp.com/support/kb/58

Add SmartFTP to the exceptions in your software fireall and antivirus settings.

Regards,
Mat

It is still not working.


EDIT: It says it is "populating".

As long as you cannot connect to the server it means that the software firewall or antivirus product is blocking SmartFTP from making a connection. Try to disable your software firewlal or antivirus product temporary and try again.

Regards,
Mat

Ok, it works. Thanks!

Now it keeps me from getting to my website.