Folders Not showing in remote view


I have recently installed SmartFTP (64-bit) on Windows Vista Home Premium 64-bit and I can no longer see the folders in the remote view pane. I can upload files and folders to my main directory but cannot surf to the sub-directories.

I use AVG anti-virus plus firewall and have never had any issues until using Vista. Any ideas? I have also disabled the firewall and tried connecting and I still cannot see the folders. I have checked on my XP pro machine and have the same exact settings and can see the folders no problem.

Any help would be appreciated.



I prefer not to post my logs in the public is there somewhere I can send it to you?

Hello ..

yes you can send them to support at


Thx MB, email sent!

The customer reported that the problem has been solved after rebooting this computer.