License and Support

Good morning,

I want to make sure I have proper licensing for SmartFTP. I rely on SmartFTP for mission-critical file transfers to my website, running 24x7. My website is www.danallen.com. The live photos from around the world are the files transfered by SmartFTP from my home PC to the webserver at my remote host.

I have been extremely pleased with SmartFTP and product support.

Unfortunately, SmartFTP has been bombing (stops operating, generates Windows XP error report, shuts down) about once per day, starting about 2 weeks ago. When I saw an upgrade was available, I downloaded it, installed it, notice some new features, but unfortunately, I still get bombs. In addition, I have encountered a re-producible problem in the transfer queue, where a file name disappers following a schedule setting of "monitor."

Before requesting help with those questions regarding my installation, I wanted to make sure I have legitimate licensing. I understand that "maintenance" has expired, but I don't know if that means I am not supposed to use the product. I understand the product is fully enabled whether I purchase a new license key or not. What I do not understand is whether it is improper, potentially illegal to use of the product without a new license. Obviously, I won't run it if I know it's illegal to do so.

Any information you can provide will be extremely much apprecited.

Best regards,
Dan Allen
Montpelier, Vermont


+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 1794 MHz
Total Memory : 511 MB
Free Memory : 119 MB

+- SmartFTP ---------------------------
Version : 3.0.1015.5
Time Stamp : 2008-05-02 14:09:20
Platform : x86
Id : 400025330
Days in use : 251

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.17
sfFavorites.dll : 1.0.11.5
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.8.5
sfFTPShellExtension.dll : 1.0.6.5

+- Language ---------------------------
SmartFTP.exe : 3.0.1015.5

+- Internet Explorer ------------------
Version : 7.0.5730.11

Hello Dan ..

>Maintenance
If you would like to use a version of SmartFTP which has been released after the maintenance expiration date in your license key you need to renew the maintenance. Also after the maintenance expiration date technical support can no longer be provided. To renew the maintenance please go to: https://www.smartftp.com/purchase/renew.php or click on the renewal link in the popup when SmartFTP starts.

>Reproducible bug
Could you please tell us how to reproduce it?

>Crashs etc
Please install the latest version from: https://www.smartftp.com/download
If it should crash again please collect the crash dump as described in the following article:
https://www.smartftp.com/support/kb/how- ... f2594.html

With the dump we can usually fix the bug within 1-2 days.

Thank you
Regards,
Mat

>I have encountered a re-producible problem in the transfer queue, where a file name disappers following a schedule setting of "monitor."
We have identified this problem and fixed in the latest version:
https://www.smartftp.com/download

Regards,
Mat

Mat,

Thank you for the perfect instructions as usual. Maintenance is updated. Redownloaded/reinstalled, if any more crashes, will get dump to you.

In the meantime, thank you again, for the great product and support. I rely on you guys, and you always come through.

Best regards,
Dan Allen
Montpelier, Vermont USA