unable to upload site -please help

Hi,

G'day, I have downloaded the free trial smartFTP , I opened both the local and remote browser, and drag & drop the files I want to upload. In the bottom frame "transfer Queue" window, it keep saying "retry, retry.... retry", no files are able to be tranfered. What are the possible causes? I have disabled the firewall already. how can I fix this? Also, how do I delete the URL in the drop down manu? I downloaded the free trial version more than a month ago, but does not get to use until now, is this matter?

Any help will be appreciated.

De

Double click on the item in the transfer queue which says "retry". Then post the transfer log here.

Regards,
Mat

Post the system information from the menu: Help->About

Post the system information from the menu: Help->About

Hi, matt

Here is the system information, please take a look, thanks

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 2666 MHz
Total Memory : 447 MB
Free Memory : 147 MB

+- SmartFTP ---------------------------
Version : 3.0.1015.5
Time Stamp : 2008-05-02 14:09:20
Platform : x86
Unlicensed
Days in use : 152

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.17
sfFavorites.dll : 1.0.11.5
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.8.5
sfFTPShellExtension.dll : 1.0.6.5

+- Language ---------------------------
SmartFTP.exe : 3.0.1015.5

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2

Best regards

Use active mode instead of passive mode and try again.

Use active mode instead of passive mode and try again.

Hi, Matt, thanks for your help.

But how do i change to active mode? can you show me the steps?

Sorry, I am pretty new to this, thanks for your patience.

Best regards

De

Hi, Matt, thanks for your help.

But how do i change to active mode? can you show me the steps?

Sorry, I am pretty new to this, thanks for your patience.

Best regards

De

Hi,

I see the passive mode icon, I have tried to double click, right click, but could not change to active mode.

De

Hi,

I see the passive mode icon, I have tried to double click, right click, but could not change to active mode.

De

Hi, me again

I go to "setting" => "transfer"=>"favorites"=>"edit"=> then switch to "PORT" => "OK" =>"OK"

But the icon still in passive mode, does not change.

Am i doing something wrong here.

thanks inadvance

De