Newbie problem; connecting to new server

I'm not too computer savvy, so I'm pretty sure there will be an easy answer to this. My server recently underwent a change and everyone had to sign up for a new account. I had no problems the first time around, but this morning I set up a new FTP account (in my new account) with the following info:

• FTP Username: petfoodshock@petfoodshock.com
• Password: [private]
• FTP Server: ftp.petfoodshock.com
• FTP Server Port: 21

So, I'm pretty sure I'm filling this in correctly:

Image

However, SmartFTP will not connect to it. It just keeps thinking and thinking. Does anyone know where the problem could be, with my server or SmartFTP?

Hello Mat, here it is. I also tried it with the username "ladyj" which I believe also would work, but this is with my name as petfoodshock@petfoodshock.com.

[10:48:06] SmartFTP v2.5.1008.40
[10:48:06] Resolving host name "ftp.petfoodshock.com"
[10:48:06] Connecting to 74.86.108.172 Port: 21
[10:48:06] Connected to ftp.petfoodshock.com.
[10:48:06] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:48:06] 220-You are user number 3 of 50 allowed.
[10:48:06] 220-Local time is now 09:43. Server port: 21.
[10:48:06] 220-IPv6 connections are also welcome on this server.
[10:48:06] 220 You will be disconnected after 15 minutes of inactivity.
[10:48:06] USER petfoodshock@petfoodshock.com
[10:48:06] 331 User petfoodshock@petfoodshock.com OK. Password required
[10:48:06] PASS (hidden)
[10:48:06] 530 Login authentication failed
[10:48:06] Active Help: https://www.smartftp.com/support/kb/51
[10:48:06] Cannot login waiting to retry (30s)...
[10:48:36] Continue to login attempt 2...
[10:48:36] QUIT
[10:48:36] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:48:36] 221 Logout.
[10:48:36] Server closed connection
[10:48:36] Resolving host name "ftp.petfoodshock.com"
[10:48:36] Connecting to 74.86.108.172 Port: 21
[10:48:36] Connected to ftp.petfoodshock.com.
[10:48:36] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:48:36] 220-You are user number 4 of 50 allowed.
[10:48:36] 220-Local time is now 09:43. Server port: 21.
[10:48:36] 220-IPv6 connections are also welcome on this server.
[10:48:36] 220 You will be disconnected after 15 minutes of inactivity.
[10:48:36] USER petfoodshock@petfoodshock.com
[10:48:36] 331 User petfoodshock@petfoodshock.com OK. Password required
[10:48:36] PASS (hidden)
[10:48:36] 530 Login authentication failed
[10:48:36] Active Help: https://www.smartftp.com/support/kb/51
[10:48:36] Cannot login waiting to retry (30s)...
[10:49:06] Continue to login attempt 3...
[10:49:06] QUIT
[10:49:06] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:49:06] 221 Logout.
[10:49:06] Server closed connection
[10:49:06] Resolving host name "ftp.petfoodshock.com"
[10:49:06] Connecting to 74.86.108.172 Port: 21
[10:49:06] Connected to ftp.petfoodshock.com.
[10:49:07] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:49:07] 220-You are user number 3 of 50 allowed.
[10:49:07] 220-Local time is now 09:44. Server port: 21.
[10:49:07] 220-IPv6 connections are also welcome on this server.
[10:49:07] 220 You will be disconnected after 15 minutes of inactivity.
[10:49:07] USER petfoodshock@petfoodshock.com
[10:49:07] 331 User petfoodshock@petfoodshock.com OK. Password required
[10:49:07] PASS (hidden)
[10:49:07] 530 Login authentication failed
[10:49:07] Active Help: https://www.smartftp.com/support/kb/51
[10:49:07] Cannot login waiting to retry (30s)...
[10:49:37] Continue to login attempt 4...
[10:49:37] QUIT
[10:49:37] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:49:37] 221 Logout.
[10:49:37] Server closed connection
[10:49:37] Resolving host name "ftp.petfoodshock.com"
[10:49:37] Connecting to 74.86.108.172 Port: 21
[10:49:37] Connected to ftp.petfoodshock.com.
[10:49:37] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:49:37] 220-You are user number 3 of 50 allowed.
[10:49:37] 220-Local time is now 09:44. Server port: 21.
[10:49:37] 220-IPv6 connections are also welcome on this server.
[10:49:37] 220 You will be disconnected after 15 minutes of inactivity.
[10:49:37] USER petfoodshock@petfoodshock.com
[10:49:37] 331 User petfoodshock@petfoodshock.com OK. Password required
[10:49:37] PASS (hidden)
[10:49:37] 530 Login authentication failed
[10:49:37] Active Help: https://www.smartftp.com/support/kb/51
[10:49:37] Cannot login waiting to retry (30s)...