cannot see all folders

When I smartftp one of my domains I get a subset of folders -- i don't see all the folders???

Also - I have purchased smartftp - how do i determine my product Number -- it wouldn't take the lengthy key that I entered.

Hello ...

Please post the log of your FTP session:
https://www.smartftp.com/support/kb/how- ... f2564.html

The license key id is the part after the ID: ... in your license key data. It's displayed in the menu: Help -> About dialog.

Regards,
-Mat