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Website does not update


After a successful transfer, the uploaded files are yet not updated on the website


  • Make sure you are uploading into the correct folder/directory on the FTP server. The correct folder/directory depends on how the FTP server is set up. You may want to consult your web hosting provider for clarification.
    Common FTP root locations are /htdocs, /www, /wwwroot or /http
  • Refresh the web page you are looking at in your web browser (e.g. Internet Explorer). The page will refresh from your local cache.
  • Hold the Shift key while you click on the Refresh button (Ctrl + F5 works as well). By using the Shift + Refresh or Shift + F5 command, you are forcing the page to refresh from the server bypassing the local cache
  • At last contact your web hosting provider for further assistance


If you are not sure if you are replacing the correct file on the server you can do this simple test:

  1. Delete the file you want to replace on the server using the Remote Browser
  2. Refresh the page in your Web Browser
  3. If the page still appears hold the Shift key while you click on the Refresh button in your Web Browser
  4. If the page still appears, go back to 1 and delete another file (maybe in a different folder)
  5. Upload the new file to the server using the Remote Browser in SmartFTP
  6. Ensure that the file has been uploaded to the server. Refresh the folder in SmartFTP. Check the file size.
  7. Reload the page in your web browser

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