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Software Compatibility Issues
Several low cost Bluetooth products come with a shell extension that causes SmartFTP to crash when downloading files using Drag&Drop or by clicking on the Copy/Move buttons in the middle toolbar.
Identify the shell extension file and unregister it or uninstall the Bluetooth driver.
When the Adobe Photoshop thumbnail/icon shell extension (psicon.dll) is installed, the SmartFTP process hangs (not responding) when files with a .psd extension are displayed in the Transfer Queue.
psicon.dll's RPC calls cause a dead lock.
Go to the C:\Program Files\Common Files\Adobe\Shell folder and rename the psicon.dll file to psicon.disable.dll.
When using a high global upload transfer limit with multiple workers the SmartFTP process consumes all available CPU resources.
Kaspersky cannot handle a high numbers of Winsock send() calls efficiently.
Disable or uninstall Kaspersky Internet Security.
When the preview pane in SmartFTP is enabled and the user selects a file with a .htm or .html extension the Windows HTML Preview handler is loaded. The preview handler causes the COM host surrogate process to crash (DEP).
Bug in Windows 2008 .html preview handler.
Windows 2008 SP2 32-bit (all installations)
Windows Vista SP2 32-bit (some installations only)
When downloading multiple folders or files SmartFTP crashes unexpectedly.
SlipStream Accelerator installs a LSP dll which inserts itself into Winsock respectively into the TCP/IP stack. Due to a bug in this dll (sliplsp.dll) it causes the crash.
Uninstall all products which include the Slipstream Accelerator.
Every product which includes the Slipstream Accelerator. For example:
When selecting (or right-clicking) files or folders in the Local Browser SmartFTP crashes unexpectedly.
TuneUp Utilities installs two shell context menu handlers: TuneUp Shredder and TuneUp Folder Size. These context menu handlers contain a bug that will cause an access violation.
Manually disable the shell context menu handlers using ShellExtView or uninstall TuneUp Utilities 2010.
The registry fix tool in ACS v5 breaks the SmartFTP drag&drop function.
The registry fix in ACS v5 mistakenly removes vital registry keys from SmartFTP.
Do not use the registry fix in ACS v5 until the bug in ACS is fixed. The bug has been reported here: http://forums.iobit.com/showthread.php?t=12286
Opening a Local Browser in SmartFTP triggers a crash bug in memeo's shell extension (MemeoConnectNamespace.x64.dll).
Bug in MemeoConnectNamespace.x64.dll.
Uninstall Memeo Connect. Quote from memeo's support: "Please go ahead and uninstall Memeo Connect through the Control Panel. The software is no longer supported and will not a receive a build that is compatible with Windows 8. Our apologies for the inconvenience."
Opening a Local Browser in SmartFTP triggers a crash bug in Seagate Replica's shell extension (Seagate-Replica-NSE.dll).
Bug in Seagate-Replica-NSE.dll. We have contacted Seagate support and we were told that Seagate Replica is not compatible with Windows 8.
Uninstall Seagate Replica.
The Iconizer shell extension randomly crashes SmartFTP.
Bug / design flaw in Embird Iconizer's shell extension.
Uninstall Embird or disable the Iconizer shell extension using ShellExView.