Knowledge Base

Home > How To > How To get the logs

Created 26 Oct 2005
Modified 02 Feb 2013

Article 2564

How To get the logs

The log contains communication data between the client and the server. This information is very valuable when analyzing technical problems.

From the Remote Browser

The log view can be found at the bottom of the Remote Browser. To save the log to a file, right-click in the log view and select "Save As..." from the context menu. To copy the content from the log, select the text and copy it to the clipboard (CTRL+C). If you do not see the log pane you can enable it in the Menu: View -> Panes -> Log or you can press Shift + F3.

Logview

From the Transfer Queue
Select the item in the list in the Transfer Queue window. Then right-click on the item and select "Show Log" from the context menu.

Queue - Show Log

Sample Log
[17:00:35] SmartFTP v2.0.997
[17:00:35] Resolving host name "smartftp.com"
[17:00:35] Connecting to 213.144.155.6 Port: 21
[17:00:35] Connected to smartftp.com.
[17:00:36] 220-SmartFTP Server
[17:00:36] 220 service ready

Privacy Concerns
The log may contain your user name, file names being transferred, IP addresses of the server/client. When posting the log in the forum or submitting it to the SmartFTP technical support, feel free to replace/delete the information you do not want to share.


Keywords
log, logs