cannot upload jpg files :(

have SmartFTP 1.1 with license key. Reformmated hard drive a week ago and have reinstalled application software, including SmartFTP.

Able to upload images and html files successfully. Then "suddenly" not able to upload .jpg images.

Have disabled McAfee firewall and virus scan to no effect.

consistently get the following message:

25 Data connection already open; Transfer starting.
An existing connection was forcibly closed by the remote host.
426 Connection closed; transfer aborted.


rebooted the XP computer, ensured that firewall and virus scan were disabled and another version of smartFTP was not running... still nada!

HELP!!!!

Please post the full log and your version information.

Regards,
-Mat

here ya go ...

SmartFTP v1.1.985.6
Resolving host name www.onedaydog.com...
Connecting to (www.onedaydog.com) -> IP: 64.225.34.60 PORT: 21
Connected to (www.onedaydog.com) -> Time = 90ms
Socket connected waiting for login sequence.
220 ipswjw0005atl2 Microsoft FTP Service (Version 5.0).
USER usrsc5qf
331 Password required for usrsc5qf.
PASS (hidden)
230 User usrsc5qf logged in.
SYST
215 Windows_NT version 5.0
FEAT
500 'FEAT': command not understood
TYPE I
200 Type set to I.
REST 0
350 Restarting at 0.
PWD
257 "/" is current directory.
PASV
227 Entering Passive Mode (64,225,34,60,195,210).
Opening data connection IP: 64.225.34.60 PORT: 50130.
LIST
125 Data connection already open; Transfer starting.
1076 bytes received successfully. (1.05 KB/s) (00:00:01).
226 Transfer complete.
CWD /photos
250 CWD command successful.
PWD
257 "/photos" is current directory.
PASV
227 Entering Passive Mode (64,225,34,60,195,213).
Opening data connection IP: 64.225.34.60 PORT: 50133.
LIST
125 Data connection already open; Transfer starting.
1695 bytes received successfully. (1.66 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (64,225,34,60,195,214).
Opening data connection IP: 64.225.34.60 PORT: 50134.
STOR bax.jpg
125 Data connection already open; Transfer starting.
An existing connection was forcibly closed by the remote host.
426 Connection closed; transfer aborted.

Hello ...

Please go to Settings->Connection and change the data connection mode from "Passive (PASV)" to "Active Mode (PORT)". Do it in the favorite item settings in case you are connecting through a favorite. If you changed it you should see a PORT command in the log view instead of a PASV command. If this doesn't work change back to PASV mode and make sure any firewall or Antivirus software is temporary disabled while using SmartFTP.

You may also want to check the following article regardind upload problems:
https://www.smartftp.com/support/kb/2553

Regards,
-Mat

executed tools > settings > connection > Active mode

here is the log ... the first file is one that exists on the server and i am overwriting ... just fine. the second one a new file that does not transfer.

fwiw, mcafee anitvirus and firewall both disabled.

i don't know if the xp firewall is automagically enabled or how to check, or how to disable.

re: Uninstall MS Hotfix KB893066 ... i don't see it on the add/remove programs listing. all i've got are XP service pack 2 and installer kb893803

changing the connection mode from active BACK to passive, get these results:

sorry ... made a mess of that:

passive:
SmartFTP v1.1.985.6
Resolving host name www.onedaydog.com...
Connecting to (www.onedaydog.com) -> IP: 64.225.34.60 PORT: 21
Connected to (www.onedaydog.com) -> Time = 101ms
Socket connected waiting for login sequence.
220 ipswjw0005atl2 Microsoft FTP Service (Version 5.0).
USER usrsc5qf
331 Password required for usrsc5qf.
PASS (hidden)
230 User usrsc5qf logged in.
SYST
215 Windows_NT version 5.0
FEAT
500 'FEAT': command not understood
TYPE I
200 Type set to I.
REST 0
350 Restarting at 0.
PWD
257 "/" is current directory.
PASV
227 Entering Passive Mode (64,225,34,60,197,78).
Opening data connection IP: 64.225.34.60 PORT: 50510.
LIST
125 Data connection already open; Transfer starting.
1076 bytes received successfully. (1.05 KB/s) (00:00:01).
226 Transfer complete.
CWD /photos
250 CWD command successful.
PWD
257 "/photos" is current directory.
PASV
227 Entering Passive Mode (64,225,34,60,197,81).
Opening data connection IP: 64.225.34.60 PORT: 50513.
LIST
125 Data connection already open; Transfer starting.
1695 bytes received successfully. (1.66 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (64,225,34,60,197,82).
Opening data connection IP: 64.225.34.60 PORT: 50514.
STOR hamish.jpg
125 Data connection already open; Transfer starting.
26589 bytes sent successfully. (8.66 KB/s) (00:00:03).
226 Transfer complete.
PASV
227 Entering Passive Mode (64,225,34,60,197,83).
Opening data connection IP: 64.225.34.60 PORT: 50515.
LIST
125 Data connection already open; Transfer starting.
1695 bytes received successfully. (1.66 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (64,225,34,60,197,85).
Opening data connection IP: 64.225.34.60 PORT: 50517.
STOR bax.jpg
125 Data connection already open; Transfer starting.
An existing connection was forcibly closed by the remote host.
426 Connection closed; transfer aborted.

all results seem the same.

Hello ...

As I can see from your log one upload is successful.
STOR hamish.jpg
125 Data connection already open; Transfer starting.
26589 bytes sent successfully. (8.66 KB/s) (00:00:03).
226 Transfer complete.

I assume it didnt work with PORT mode at all thats why you didnt post the log?

I would recommend you to use the global queue for the uploads. It will auto retry all files until they are sucessfully transferred.

All other suggestions can be found in the kb article in my last positing.

I hope this helps.
-Mat

Hey Mat,

The upload that was successful (both passive and active) was of a file that was already on the server, so it was a write-over, as it were.

The PORT mode results were exactly the same ... I didnt' post the log cuz I'm an idiot and overwrote it when I posted the second set of results.

I looked at the article ... tried everything ... but i haven't used a global queue for uploads ... are there simple instructions for setting that up? I tried and got confused ...

Thanks so much for your patience w/this ... everything worked just dandy before I reformatted the hard drive and reinstalled all software. ARGH!

The global queue howtos can be found at:
https://www.smartftp.com/support/howto

Regards,
-Mat