Cannot upload or download

mitchgreene

2004-12-01 15:52:30

I manage two websites. I am able to both upload and download from one and not the other.

When attempting to upload to http://www.another-choice.net no mater what the file size I attempt to upload the process stops at 8K an I get a server timed out message. I've called customer support at my DNS/site host and they cannot replicate the problem. They have both uploaded and downloaded to the site.

When uploading/downloading to http://www.pccsc.net I have no problems.

please help.
mitch

eyebex

2004-12-01 17:43:24

please specify the method you use for up- / downloads: direct, global queue or session queue. global queue usually is the best choice.

mitchgreene

2004-12-01 17:48:17

Was using direct. Tried Global queue with no results.
mitch

eyebex

2004-12-01 18:02:14

what do you mean by "no results"? didn't you get the download via global queue working or did the same error occur as via direct download?

mitchgreene

2004-12-01 18:14:58

Sorry for being vague.

Still not able to upload. File went nearly instantly to 8K then stopped. After time-out next file in queue went to 8K then stopped uploading. I let it cycle throug 4 of the 8 files I'm trying to upload and got the same results each time. 8K seems to be a magic stopping point.

Just disconnected and reconnected now seeing "425 Can't build data connection: Cannot assign requested address." Firewall issue?

update: the 425 error went away with another re-connect.

mitch

eyebex

2004-12-01 18:22:49

yeah, could be a firewall issue. but probably on the server side, as you say it works for you with other servers. anyways, if you have a firewall running, you man try to shut it down completely and see if the upload still fails.

mitchgreene

2004-12-01 18:33:09

Yeah. Tried that already and still no luck getting files through. Really think this is server-side, but I'm trying all possible avenues while I wait for their reply.

thanks for your help,
mitch

eyebex

2004-12-01 18:38:21

meanwhile, you could post the connection log here so we can take a look at it. maybe it'll let us figure out what's wrong.

mitchgreene

2004-12-01 18:58:25

SmartFTP v1.0.983.22
Resolving host name another-choice.net...
Connecting to (another-choice.net) -> IP: 63.123.54.2 PORT: 21
Connected to (another-choice.net) -> Time = 78ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 13:50:11 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/" is current directory.
Cached directory reloaded.
CWD /www/
250 CWD command successful.
PWD
257 "/usr/local/apache" is current directory.
TYPE A
200 Type set to A.
PORT 192,168,1,30,18,236
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4844.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
828 bytes received successfully. (828 B/s) (00:00:01).
226 Transfer complete.
CWD /usr/local/apache/htdocs/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
PORT 192,168,1,30,18,237
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4845.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
CWD /usr/local/apache/htdocs/New_Site/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs/New_Site" is current directory.
PORT 192,168,1,30,18,238
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4846.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
331 bytes received successfully. (331 B/s) (00:00:01).
226 Transfer complete.
DELE about.htm
250 DELE command successful.
DELE screen.jpg
250 DELE command successful.
DELE text.txt
250 DELE command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
PORT 192,168,1,30,18,246
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4854.
STOR about.htm
150 Opening ASCII mode data connection for about.htm.
Connection closed. Server timeout.
Connection closed. Server timeout.
QUIT
Resolving host name another-choice.net...
Connecting to (another-choice.net) -> IP: 63.123.54.2 PORT: 21
Connected to (another-choice.net) -> Time = 63ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 13:55:30 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
CWD /usr/local/apache/htdocs/New_Site
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs/New_Site" is current directory.
TYPE A
200 Type set to A.
PORT 192,168,1,30,18,248
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4856.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
195 bytes received successfully. (195 B/s) (00:00:01).
226 Transfer complete.
PORT 192,168,1,30,18,249
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 4857.
STOR about.htm
150 Opening ASCII mode data connection for about.htm.
Connection closed. Server timeout.
Connection closed. Server timeout.

mb

2004-12-01 19:48:02

Go to menu: Tools->Settings and in the "Connection" dialog in the "Data Connection" paragraph, change the Data Connection Mode from "Active Mode (PORT)" to "Passive Mode (PASV)".

When using a favorite item change it in the favorite item settings. menu: Favorites->Edit Favorites. Select the item, right-click on it, click on Propertiers and go to the Connection dialog.

Please post your license key for further support questions. Thank you.

Regards,
SmartFTP.com

mitchgreene

2004-12-01 20:04:00

Already tried Active vs. Passive no difference. License Key below.
mitch

ID: 400008289
User: Mitch Greene
Company: Another Choice Personal Chef Service
Email: mitchgreene@another-choice.net
Version: 1.0
Number: 1
Date of Issue: 2004-11-29
Maintenance Expiration: 2005-11-29

mb

2004-12-01 20:47:30

Please send the log with the Passive Mode enabled.

Thank you
-Mat

mitchgreene

2004-12-01 21:01:09

SmartFTP v1.0.983.22
Resolving host name 63.123.54.2...
Connecting to (63.123.54.2) -> IP: 63.123.54.2 PORT: 21
Connected to (63.123.54.2) -> Time = 0ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 15:48:09 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/" is current directory.
Cached directory reloaded.
CWD /www/
250 CWD command successful.
PWD
257 "/usr/local/apache" is current directory.
TYPE A
200 Type set to A.
PORT 192,168,1,30,4,87
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 1111.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
828 bytes received successfully. (828 B/s) (00:00:01).
226 Transfer complete.
CWD /usr/local/apache/htdocs/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
PORT 192,168,1,30,4,89
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 1113.
LIST -aL
425 Can't build data connection: Cannot assign requested address.
QUIT
221-You have transferred 0 bytes in 0 files.
An existing connection was forcibly closed by the remote host.
Resolving host name 63.123.54.2...
Connecting to (63.123.54.2) -> IP: 63.123.54.2 PORT: 21
Connected to (63.123.54.2) -> Time = 0ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 15:48:21 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
CWD /usr/local/apache/htdocs
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
TYPE A
200 Type set to A.
PORT 192,168,1,30,4,94
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 1118.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
CWD /usr/local/apache/htdocs/New_Site/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs/New_Site" is current directory.
PORT 192,168,1,30,4,123
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 1147.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
886 bytes received successfully. (886 B/s) (00:00:01).
226 Transfer complete.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
PORT 192,168,1,30,4,137
200 PORT command successful.
Opening data connection IP: 192.168.1.30 PORT: 1161.
STOR about.htm
150 Opening ASCII mode data connection for about.htm.
Connection closed. Server timeout.

All the NOOP commands occured during an unsuccessful Global Queue upload.
mitch

mb

2004-12-01 21:17:27

Hello ...

As you can see from the log. It still uses PORT mode. Please make sure you have changed the setting in both, the global and the favorite item settings.

-Mat

mitchgreene

2004-12-01 21:23:22

I'm not using favorites. New log beolw. It is automatically going to PORT mode when I do a direct upload.
mitch

SmartFTP v1.0.983.22
Resolving host name 63.123.54.2...
Connecting to (63.123.54.2) -> IP: 63.123.54.2 PORT: 21
Connected to (63.123.54.2) -> Time = 188ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 16:08:59 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (63,123,54,2,25,2)
Opening data connection IP: 63,123,54,2,25,2 PORT: 6402.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
867 bytes received successfully. (867 B/s) (00:00:01).
226 Transfer complete.
CWD /www/
250 CWD command successful.
PWD
257 "/usr/local/apache" is current directory.
PASV
227 Entering Passive Mode (63,123,54,2,79,118)
Opening data connection IP: 63,123,54,2,79,118 PORT: 20342.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
828 bytes received successfully. (828 B/s) (00:00:01).
226 Transfer complete.
CWD /usr/local/apache/htdocs/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
PASV
227 Entering Passive Mode (63,123,54,2,188,35)
Opening data connection IP: 63,123,54,2,188,35 PORT: 48163.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
CWD /usr/local/apache/htdocs/New_Site/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs/New_Site" is current directory.
PASV
227 Entering Passive Mode (63,123,54,2,243,138)
Opening data connection IP: 63,123,54,2,243,138 PORT: 62346.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
956 bytes received successfully. (956 B/s) (00:00:01).
226 Transfer complete.
DELE about.htm
250 DELE command successful.
DELE classes.htm
250 DELE command successful.
DELE services.htm
250 DELE command successful.
PASV
227 Entering Passive Mode (63,123,54,2,142,77)
Opening data connection IP: 63,123,54,2,142,77 PORT: 36429.
STOR about.htm
150 Opening ASCII mode data connection for about.htm.
Command aborted by user.
Connection closed. Server timeout.
CWD /usr/local/apache/htdocs/New_Site/
QUIT
QUIT
Resolving host name 63.123.54.2...
Connecting to (63.123.54.2) -> IP: 63.123.54.2 PORT: 21
Connected to (63.123.54.2) -> Time = 0ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 16:11:23 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
CWD /usr/local/apache/htdocs/New_Site
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs/New_Site" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (63,123,54,2,229,200)
Opening data connection IP: 63,123,54,2,229,200 PORT: 58824.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
887 bytes received successfully. (887 B/s) (00:00:01).
226 Transfer complete.
NOOP
200 NOOP command successful.
NOOP
200 NOOP command successful.
CWD /usr/local/apache/htdocs/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
PASV
227 Entering Passive Mode (63,123,54,2,76,160)
Opening data connection IP: 63,123,54,2,76,160 PORT: 19616.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
NOOP
200 NOOP command successful.
PASV
227 Entering Passive Mode (63,123,54,2,139,103)
Opening data connection IP: 63,123,54,2,139,103 PORT: 35687.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
PORT 69,182,27,15,7,175
200 PORT command successful.
STOR Biography2.html
425 Can't build data connection: Cannot assign requested address.
CWD /usr/local/apache/htdocs/
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
PASV
227 Entering Passive Mode (63,123,54,2,72,64)
Opening data connection IP: 63,123,54,2,72,64 PORT: 18496.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (63,123,54,2,42,183)
Opening data connection IP: 63,123,54,2,42,183 PORT: 10935.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
PORT 69,182,27,15,18,188
200 PORT command successful.
STOR Biography2.html
Command aborted. Server timeout.
QUIT
Resolving host name 63.123.54.2...
Connecting to (63.123.54.2) -> IP: 63.123.54.2 PORT: 21
Connected to (63.123.54.2) -> Time = 0ms
Socket connected waiting for login sequence.
220 FTP server (Version wu-2.6.2(1) Wed Dec 1 16:16:02 2004) ready.
USER mg5852%another-choice.net
331 Password required for mg5852.
PASS (hidden)
230 User mg5852 logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
CWD /usr/local/apache/htdocs
250 CWD command successful.
PWD
257 "/usr/local/apache/htdocs" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (63,123,54,2,227,122)
Opening data connection IP: 63,123,54,2,227,122 PORT: 58234.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (63,123,54,2,104,197)
Opening data connection IP: 63,123,54,2,104,197 PORT: 26821.
LIST -aL
150 Opening ASCII mode data connection for /bin/ls.
3001 bytes received successfully. (2.93 KB/s) (00:00:01).
226 Transfer complete.
PORT 69,182,27,15,7,151
200 PORT command successful.
STOR about.htm
Command aborted. Server timeout.
NOOP
Connection closed. Server timeout.
Command aborted. Server timeout.
425 Can't build data connection: Connection timed out.
200 NOOP command successful.
NOOP
200 NOOP command successful.

mb

2004-12-01 21:37:09

Hello ...

It seems to work with PASV for the first few transfers. Then it switches to PORT mode for some unknown reasons.

I would recommend you to use the "Global Queue" for all transfers. The howto can be found at
https://www.smartftp.com/support/howto

The advantage of the global queue is that it will automatcailly reconnect and resume your transfers.

Regards
SmartFTP.com

mitchgreene

2004-12-01 23:20:32

It looks that way by reading the log, but in fact nothing is uploading--other than a file name. All that happens is that I get to 8K point during the file transfer and the server times out. After I refresh the page I have a file with a name and 0K size. It doesn't matter whether I do a global queue or direct upload, the result is the same; no uploaded files.

mitch

mb

2004-12-02 01:42:36

The problem is odd as directory listings are working but file transfer aren't. It may be related to a router or (software) firewall issue.

The article at the link below contains information related to your problem:
https://www.smartftp.com/support/kb/58

You may try to disable/uninstall your software firewall.

-Mat

mitchgreene

2004-12-02 13:39:48

Thanks. I've already tried disabling my firewall and had the same results. I'm very much inclined to believe that the problem lies in the router or, more likely with the server. I have not explored the router side of things yet and still have outstanding trouble calls with my host. I'm convinced that the problem is not with SmartFTP as I have tried to FTP from a command prompt and still met with the same results (and I can use SmartFTP to upload to another website).

Thanks for your time and patience.

Bon appetit!
mitch

mb

2004-12-02 20:18:40

What software firewall are you using?

Sometimes its necessary to update to the latest build or to completly uninstall it.

-Mat

mitchgreene

2004-12-03 13:45:19

I'm using MicroSoft's firewall (I can feel your eyes rolling from here). I'll try uninstalling etc, but I'm not confident that it will have any effect as I'm able to upload etc. to another site. Both sites are hosted by the same company but are on different servers. The one I'm having problems with runs WUFTP--is there a potential problem there?

Will uninstal/reinstal firewall and report results.

thanks again,
mitch

mitchgreene

2004-12-03 18:33:34

No luck with that either.

mb

2004-12-04 00:42:09

Hello ...

The XP firewall works flawless with SmartFTP. I personally use it as well. IMHO Microsoft did an execllent job :-)

We dont know of any problems related to WUFTPd and SmartFTP.

-Mat

mitchgreene

2004-12-04 16:23:54

Thanks for all of your help. From SmartFTP's perspective pls consider this issue closed. My site host is going to move me to a different server--hopefully that'll help.

best,
mitch

mitchgreene

2005-01-01 21:42:40

Servers were switched to a newer version of FTP and I have had no problems since the change was made. Of course the host company will not admit that the problem was with their server or the version of FTP they were using, but the co-incidences make one wonder.

Thanks again for the help.

mitch