new "want-to-be user" frustrated

I am new at this FTP type site. I followed the tutorial but when entering the log-in information I get the message: "User (my user name) access denied, Code 1.

I have been trying for one week and am totally frustrated.

What can I do??? Pls. remember I am NEW with this type of program.

All help is appreciated.


Your username/password is wrong. Please contact your hosting provider.

Thank you.