I had a total blackout on PC and lost configuration datas, also these from smartftp. Now I have downloaded smartftp again, and It was not easy because of CAB-file-error, Windows-Installer-error and so too.
For premium support please post your license key without the signature.
the ID ist 400002239.
Please post the log of your FTP session. (right-mouse click into the logview and then save as... or select all and copy&paste).
Did you already contact your hosting provider? There might be a problem with your account or its server.
Here is the logview:
Resolving host name ftp.fassadengruen.de...
Connecting to (ftp.fassadengruen.de) -> IP: 220.127.116.11 PORT: 21
Connected to (ftp.fassadengruen.de) -> Time = 181ms
Socket connected waiting for login sequence.
220-FTP server ready.
220 This is a private system - No anonymous login
331 User 49716 OK. Password required
530 Authentication failed, sorry
Cannot login waiting to retry (30s)...
The user or password is wrong. There are 2 causes:
1. Your account is disabled / restricted / misconfigured on the remote server.
2. You did not enter the user/pass information correctly