No connection: Authentication failed

I had a total blackout on PC and lost configuration datas, also these from smartftp. Now I have downloaded smartftp again, and It was not easy because of CAB-file-error, Windows-Installer-error and so too.
I used

For premium support please post your license key without the signature.

Thank you.

the ID ist 400002239.

Please post the log of your FTP session. (right-mouse click into the logview and then save as... or select all and copy&paste).

Did you already contact your hosting provider? There might be a problem with your account or its server.


Here is the logview:

Resolving host name
Connecting to ( -> IP: PORT: 21
Connected to ( -> Time = 181ms
Socket connected waiting for login sequence.
220-FTP server ready.
220 This is a private system - No anonymous login
USER 49716
331 User 49716 OK. Password required
PASS (hidden)
530 Authentication failed, sorry
Cannot login waiting to retry (30s)...

with greatings


Hello ..

The user or password is wrong. There are 2 causes:
1. Your account is disabled / restricted / misconfigured on the remote server.
2. You did not enter the user/pass information correctly