Cannot connect

"Resolving host name ftp.smartftp.com...
Connecting to (ftp.smartftp.com) -> IP: 213.144.155.6 PORT: 21
Connected to (ftp.smartftp.com) -> Time = 0ms
Socket connected waiting for login sequence.
Cannot login waiting to retry (60s)...
Continue to login attempt 2...
Connecting to (ftp.smartftp.com) -> IP: 213.144.155.6 PORT: 21
Connected to (ftp.smartftp.com) -> Time = 10ms
Socket connected waiting for login sequence.
Cannot login waiting to retry (60s)..."

and so it goes, with every server... what's the problem here?

Rachel.

Please provide the license key (without signature) for premium support.

If you don't own a license you can buy it from
https://www.smartftp.com/buy.php

Thanks.