SmartFTP Crashing on Right Click of Local File


2011-09-09 17:28:09


I just updated to Build 1213 and any time I Right Click on a file in the Local Browser pane, Smart FTP crashes.

And a separate issue... I also noticed that when I click the triangle next to a directory in the Remote Browser pane, the directory does not expand like it did before.

Both issues also occur in Build 1212 (installed on laptop).

Any thoughts would be appreciated.


+- System -----------------------------
Microsoft Windows 7 Home Premium Edition
Service Pack 1 (Build 7601)

CPU Speed : 3415 MHz
Total Memory : 15359 MB
Free Memory : 7929 MB

+- SmartFTP ---------------------------
Version : 4.0.1213.0
Time Stamp : 2011-09-08 18:09:15
Platform : x64
Id : 400048324
Maintenance : 2012-04-09
Days in use : 868

+- Language ---------------------------

+- Internet Explorer ------------------
Version : 9.0.8112.16421


2011-09-09 17:37:07

I can replicate on 32-bit win 7 using build 1213. I only tested on the local browser window.


2011-09-09 17:45:29

From my event viewer.

Log Name:  	Application

Source:    	Application Error

Date:      	2011-09-09 13:34:57

Event ID:  	1000

Task Category: (100)

Level: 		Error

Keywords:  	Classic

User:      	N/A

Computer:  	SCC


Faulting application name: SmartFTP.exe, version: 4.0.1213.0, time stamp: 0x4e68edc7

Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e

Exception code: 0xc015000f

Fault offset: 0x00083dc4

Faulting process id: 0x17ac

Faulting application start time: 0x01cc6f16b348ea39

Faulting application path: C:\Program Files\SmartFTP Client\SmartFTP.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 089d4b0b-db0a-11e0-9157-001cc019b97e

Event Xml:

<Event xmlns="[url=""][/url]">


	<Provider Name="Application Error" />

	<EventID Qualifiers="0">1000</EventID>




	<TimeCreated SystemTime="2011-09-09T17:34:57.000000000Z" />




	<Security />













	<Data>C:\Program Files\SmartFTP Client\SmartFTP.exe</Data>






2011-09-09 17:49:28

Expand. Bug confirmed.

We can debug this directly on your computer. If you are interested please contact us per email at support at
Thank you.


2011-09-09 18:04:47


Yep, "Auto Expand Folders in Folder View" is enabled.

I noticed that the initial view expands properly. For Example: The Path for my Favorite is set as /public_html & when I open that Favorite, the /public_html folder is selected an the tree is properly expanded. However, if I click the triangle next to any folder within public_html the tree does not expand. And if I move up a directory from public_html & click the triangle for any other folder, it will also not expand. But I can expand & collapse the public_html folder without issue. I changed the default path & it behaves the same, the initial directory is expanded properly, but the other directories won't expand.

I will be happy to email support for remote connection in a few hours when I'm off work.


2011-09-09 20:00:08

The problem with expand has been fixed. The next build (1 day) will correct the problem.


2011-09-09 23:15:31

The new build is now available. It should fix both problems reported here:


2011-09-09 23:22:42

I can now right-click on a file in the local browser.


2011-09-10 02:18:07

Confirmed as well. Right Click of Local File is working again as is the Expand of the directory tree.

I have never had a problem with SmartFTP before and I'm definitely not worried should something else happen in the future. What an amazing turn around time on these bug fixes. You guys rock!