Fatal Error: _com_error in InitInstance()


2011-01-10 19:15:40

Hi there!

Since a few days I get sometimes the following message when I start SmartFTP:


When I submit this with OK the program starts BUT a lot of settings seems to be reset. For example the interface language is set to English (I'm using German!). Then I configure the application again and it can be that it starts the next times without any problems. And then... the message dissapears agian. What is happening there?


2011-01-10 19:16:44

Post the system information from the menu: Help->About "System Information" dialog.


2011-01-10 19:18:42


2011-01-10 19:20:17

Does it work if you set the language to english?


2011-01-10 19:27:29

To clear up a misunderstanding: This error appears NOT everytime I start SmartFTP. It's only sporadically. So I cannot say if it's working with language set to English. I could work with SmartFTP in English the next days to check it but I even cannot say if this is the reason when the message doesn't appear anymore.


2011-01-10 20:48:18

Please enable debug logs:
https://www.smartftp.com/support/kb/how- ... f2613.html

When it happens again send us all the SmartFTP*.log files from the %appdata%\SmartFTP\Client 2.0 folder. Maybe we can find something in the log that will give us an idea why the crash happens.


2011-01-11 22:02:24

A new build has been released. Instead of displaying a message box, SmartFTP will crash now:
The generated crash dump (when the debugger is enabled or with advplus) will give us more information about the problem.