Help recovering info after employee leaves

CocoBean

2010-11-22 16:46:45

I have left the smartftp program on a computer that is no longer used except to upload information to customers because I don't know their addresses & passwords. is there a way to get this information off of the old computer. I tried the suggested way of upgrading the version and trying to back up the files but it didn't work.

mb

2010-11-22 16:51:17

What do you want to do exactly? Move the favorites from one computer to another? Or just recover the password in plaintext?

CocoBean

2010-11-22 19:34:40

I would like to recover all of the favorites as I think there's other ftp sites and passwords besides the one I need today.

mb

2010-11-23 11:21:47

You can find the favorites in the %appdata%\SmartFTP\Client 2.0\Favorites folder.

CocoBean

2010-11-23 17:01:38

The SmartFTP program on the old computer will not open unless I renew or purchase. I don't want to do that since I have purchased it for my computer. is there a way of getting the folder without opening the program?

mb

2010-11-23 17:40:13

Yes. Just enter the path into address bar of the Windows Explorer.

CocoBean

2010-11-23 18:00:07

I got an error message when I entered %appdata%\SmartFTP\Client2.0\Favorites. I found some files but can't see how to import them into my SmartFTP favs. I have them saved on a USB drive. They are XML docs. is that what I need? If it is, how do I add them to my favs?

mb

2010-11-23 20:50:20

You can copy the .xml files to the same folder in other computer. But I recommend that you create a subfolder in the Favorites folder.

CocoBean

2010-11-24 04:06:04

thanks. i did what you told me and it worked. all ftp addresses and passwords are there. i tried 1 to see if it worked and it did.

thanks again