Unable to resolve host name

evhout

2010-11-01 02:43:29

Dear,
I get the following error when I try to access the host (web site at Webhost GIANT):
[22:24:27] SmartFTP v4.0.1124.0
[22:24:27] Resolving host name ""
[22:24:27] Unable to resolve host name.
[22:24:27] Active Help: https://www.smartftp.com/support/kb/81
[22:24:27] Connect failed. Waiting to retry (30s)...
[22:24:57] Connection attempt 2...
[22:24:57] Resolving host name ""

Any idea what's going wrong here? Thanks.
Erwin

mb

2010-11-01 08:40:52

Install the latest version:
https://www.smartftp.com/download

Then go to the menu: File->New Remote Browser. Enter the username/password and Host. Press OK to connect.

evhout

2010-11-01 09:26:59

I have installed the latest version, but I still get the same error

[05:19:24] SmartFTP v4.0.1145.0
[05:19:24] Resolving host name ""
[05:19:24] Unable to resolve host name.
[05:19:24] Active Help: https://www.smartftp.com/support/kb/81
[05:19:24] Connect failed. Waiting to retry (30s)...

Erwin

mb

2010-11-01 10:22:30

Post the log without censoring the host name.

evhout

2010-11-01 14:25:25

I copy and paste the log as it shows in SmartFTP... the host name is www.haverootsandwings.com

mb

2010-11-01 14:55:42

Go to the menu: File->New Remote Browser. Enter the username/password and host. Press ok to connect.

evhout

2010-11-01 15:04:12

I have done this many times in the mean time
here is what I fill in:
host: www.haverootsandwings.com port: 21
path: /httpdocs
username: haveroot
password:

so, please let me know if I have to add/change something

mb

2010-11-01 18:26:45

Try to following:
1. Uninstall SmartFTP: Control Panel->Programs
2. Reboot
3. Install SmartFTP from https://www.smartftp.com/download
4. Reboot

If this doesn't help, go to the menu: Favorites->Edit Favorites in SmartFTP and delete everything in the Quick Connect folder.

Regards,
mat

evhout

2010-11-01 21:44:43

Mat,
I have done all that, but still the same error:
[17:37:48] SmartFTP v4.0.1145.0
[17:37:48] Resolving host name ""
[17:37:48] Unable to resolve host name.
[17:37:48] Active Help: https://www.smartftp.com/support/kb/81
[17:37:48] Connect failed. Waiting to retry (30s)...

can you explain why the host name is blank?
Erwin

mb

2010-11-02 09:51:52

I have no idea why this is the case. Can you please post the system information from the menu: Help->About "System Information" dialog.

evhout

2010-11-02 11:52:06

Here is the requested system information:

+- System -----------------------------
Microsoft Windows Vista Ultimate Edition
Service Pack 2 (Build 6002)

CPU Speed : 2527 MHz
Total Memory : 6142 MB
Free Memory : 2732 MB

+- SmartFTP ---------------------------
Version : 4.0.1145.0
Time Stamp : 2010-10-28 00:28:15
Platform : x64
Id : 400111354
Maintenance : 2011-11-01
Days in use : 3

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 9.0.7930.16406

+- Winsock ----------------------------
Winsock : 2.2



Regards,
Erwin

mb

2010-11-02 11:53:33

Please try it on a different computer or on a different user account (create a new one) on your computer.
And please post a screenshot with the log as well.