transfer failed after upgrade

minney53

2010-08-02 16:36:08

Hi,
We've used SmartFTP for years now. We got the upgrade notice.
Paid for the upgrade. Had trouble getting installed, but finally did. Entered the registration key, but cannot get the files to transfer. Just stays in the transfer queue.
Here is the info from the program. Thanks in advance.
[09:32:42] MLST page10.html
[09:32:42] 250-Start of list for page10.html
[09:32:42] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:32:42] 250 End of list
[09:32:49] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[09:33:00] MLST index.html
[09:33:01] 250-Start of list for index.html
[09:33:01] modify=20100725211009;perm=adfrw;size=9928;type=file;unique=48UB48CA2BB;UNIX.group=15000;UNIX.mode=0777;UNIX.owner=802933; index.html
[09:33:01] 250 End of list
[09:33:07] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[09:33:31] NOOP
[09:33:31] 200 NOOP command successful
[09:34:01] NOOP
[09:34:02] 200 NOOP command

mb

2010-08-02 16:36:50

Post the transfer log. You can get it by double clicking the file in the transfer queue.

minney53

2010-08-02 16:49:19

Thank you.
[09:32:50] Transfer failed.
[09:32:50] Operation End
[09:33:20] Operation Begin
[09:33:20] Remote file exist check: "page10.html".
[09:33:20] MLST page10.html
[09:33:20] 250-Start of list for page10.html
[09:33:21] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:33:21] 250 End of list
[09:33:21] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:33:21] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:33:21] RecentTime=2010-08-02T16:33:21
[09:33:21] No rule matched. Default Action="Overwrite".
[09:33:21] Transfer failed.
[09:33:21] Operation End
[09:33:51] Operation Begin
[09:33:51] Remote file exist check: "page10.html".
[09:33:51] MLST page10.html
[09:33:51] 250-Start of list for page10.html
[09:33:51] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:33:51] 250 End of list
[09:33:51] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:33:51] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:33:51] RecentTime=2010-08-02T16:33:51
[09:33:51] No rule matched. Default Action="Overwrite".
[09:33:51] Transfer failed.
[09:33:51] Operation End
[09:34:21] Operation Begin
[09:34:21] Remote file exist check: "page10.html".
[09:34:21] MLST page10.html
[09:34:21] 250-Start of list for page10.html
[09:34:21] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:34:21] 250 End of list
[09:34:21] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:34:21] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:34:21] RecentTime=2010-08-02T16:34:21
[09:34:21] No rule matched. Default Action="Overwrite".
[09:34:21] Transfer failed.
[09:34:21] Operation End
[09:34:51] Operation Begin
[09:34:51] Remote file exist check: "page10.html".
[09:34:51] MLST page10.html
[09:34:51] 250-Start of list for page10.html
[09:34:51] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:34:51] 250 End of list
[09:34:51] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:34:51] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:34:51] RecentTime=2010-08-02T16:34:51
[09:34:51] No rule matched. Default Action="Overwrite".
[09:34:51] Transfer failed.
[09:34:51] Operation End
[09:35:21] Operation Begin
[09:35:21] Remote file exist check: "page10.html".
[09:35:21] MLST page10.html
[09:35:21] 250-Start of list for page10.html
[09:35:21] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:35:21] 250 End of list
[09:35:21] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:35:21] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:35:21] RecentTime=2010-08-02T16:35:21
[09:35:21] No rule matched. Default Action="Overwrite".
[09:35:21] Transfer failed.
[09:35:21] Operation End
[09:35:51] Operation Begin
[09:35:51] Remote file exist check: "page10.html".
[09:35:51] MLST page10.html
[09:35:51] 250-Start of list for page10.html
[09:35:51] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:35:51] 250 End of list
[09:35:51] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:35:51] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:35:51] RecentTime=2010-08-02T16:35:51
[09:35:51] No rule matched. Default Action="Overwrite".
[09:35:51] Transfer failed.
[09:35:51] Operation End
[09:36:21] Operation Begin
[09:36:21] Remote file exist check: "page10.html".
[09:36:21] MLST page10.html
[09:36:21] 250-Start of list for page10.html
[09:36:21] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:36:21] 250 End of list
[09:36:21] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:36:21] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:36:21] RecentTime=2010-08-02T16:36:21
[09:36:21] No rule matched. Default Action="Overwrite".
[09:36:21] Transfer failed.
[09:36:21] Operation End
[09:36:51] Operation Begin
[09:36:51] Remote file exist check: "page10.html".
[09:36:51] MLST page10.html
[09:36:51] 250-Start of list for page10.html
[09:36:51] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:36:51] 250 End of list
[09:36:51] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:36:51] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:36:51] RecentTime=2010-08-02T16:36:51
[09:36:51] No rule matched. Default Action="Overwrite".
[09:36:51] Transfer failed.
[09:36:51] Operation End
[09:37:21] Operation Begin
[09:37:21] Remote file exist check: "page10.html".
[09:37:21] MLST page10.html
[09:37:21] 250-Start of list for page10.html
[09:37:21] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:37:21] 250 End of list
[09:37:21] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:37:21] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:37:21] RecentTime=2010-08-02T16:37:21
[09:37:21] No rule matched. Default Action="Overwrite".
[09:37:21] Transfer failed.
[09:37:21] Operation End
[09:37:51] Operation Begin
[09:37:51] Remote file exist check: "page10.html".
[09:37:51] MLST page10.html
[09:37:51] 250-Start of list for page10.html
[09:37:51] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:37:51] 250 End of list
[09:37:51] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:37:51] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:37:51] RecentTime=2010-08-02T16:37:51
[09:37:51] No rule matched. Default Action="Overwrite".
[09:37:51] Transfer failed.
[09:37:51] Operation End
[09:38:21] Operation Begin
[09:38:21] Remote file exist check: "page10.html".
[09:38:21] MLST page10.html
[09:38:21] 250-Start of list for page10.html
[09:38:22] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:38:22] 250 End of list
[09:38:22] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:38:22] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:38:22] RecentTime=2010-08-02T16:38:22
[09:38:22] No rule matched. Default Action="Overwrite".
[09:38:22] Transfer failed.
[09:38:22] Operation End
[09:38:52] Operation Begin
[09:38:52] Remote file exist check: "page10.html".
[09:38:52] MLST page10.html
[09:38:52] 250-Start of list for page10.html
[09:38:53] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:38:53] 250 End of list
[09:38:53] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:38:53] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:38:53] RecentTime=2010-08-02T16:38:53
[09:38:53] No rule matched. Default Action="Overwrite".
[09:38:53] Transfer failed.
[09:38:53] Operation End
[09:39:23] Operation Begin
[09:39:23] Remote file exist check: "page10.html".
[09:39:23] MLST page10.html
[09:39:23] 250-Start of list for page10.html
[09:39:24] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:39:24] 250 End of list
[09:39:24] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:39:24] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:39:24] RecentTime=2010-08-02T16:39:24
[09:39:24] No rule matched. Default Action="Overwrite".
[09:39:24] Transfer failed.
[09:39:24] Operation End
[09:39:54] Operation Begin
[09:39:54] Remote file exist check: "page10.html".
[09:39:54] MLST page10.html
[09:39:54] 250-Start of list for page10.html
[09:39:55] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:39:55] 250 End of list
[09:39:55] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:39:55] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:39:55] RecentTime=2010-08-02T16:39:55
[09:39:55] No rule matched. Default Action="Overwrite".
[09:39:55] Transfer failed.
[09:39:55] Operation End
[09:40:25] Operation Begin
[09:40:25] Remote file exist check: "page10.html".
[09:40:25] MLST page10.html
[09:40:25] 250-Start of list for page10.html
[09:40:26] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:40:26] 250 End of list
[09:40:26] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:40:26] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:40:26] RecentTime=2010-08-02T16:40:26
[09:40:26] No rule matched. Default Action="Overwrite".
[09:40:26] Transfer failed.
[09:40:26] Operation End
[09:40:56] Operation Begin
[09:40:56] Remote file exist check: "page10.html".
[09:40:56] MLST page10.html
[09:40:56] 250-Start of list for page10.html
[09:40:57] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:40:57] 250 End of list
[09:40:57] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:40:57] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:40:57] RecentTime=2010-08-02T16:40:57
[09:40:57] No rule matched. Default Action="Overwrite".
[09:40:57] Transfer failed.
[09:40:57] Operation End
[09:41:27] Operation Begin
[09:41:27] Remote file exist check: "page10.html".
[09:41:27] MLST page10.html
[09:41:28] 250-Start of list for page10.html
[09:41:28] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:41:28] 250 End of list
[09:41:28] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:41:28] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:41:28] RecentTime=2010-08-02T16:41:28
[09:41:28] No rule matched. Default Action="Overwrite".
[09:41:28] Transfer failed.
[09:41:28] Operation End
[09:41:58] Operation Begin
[09:41:58] Remote file exist check: "page10.html".
[09:41:58] MLST page10.html
[09:41:59] 250-Start of list for page10.html
[09:41:59] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:41:59] 250 End of list
[09:41:59] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:41:59] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:41:59] RecentTime=2010-08-02T16:41:59
[09:41:59] No rule matched. Default Action="Overwrite".
[09:41:59] Transfer failed.
[09:41:59] Operation End
[09:42:29] Operation Begin
[09:42:29] Remote file exist check: "page10.html".
[09:42:29] MLST page10.html
[09:42:29] 250-Start of list for page10.html
[09:42:29] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:42:29] 250 End of list
[09:42:29] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:42:29] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:42:29] RecentTime=2010-08-02T16:42:29
[09:42:29] No rule matched. Default Action="Overwrite".
[09:42:29] Transfer failed.
[09:42:29] Operation End
[09:42:59] Operation Begin
[09:42:59] Remote file exist check: "page10.html".
[09:42:59] MLST page10.html
[09:42:59] 250-Start of list for page10.html
[09:42:59] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:42:59] 250 End of list
[09:42:59] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:42:59] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:42:59] RecentTime=2010-08-02T16:42:59
[09:42:59] No rule matched. Default Action="Overwrite".
[09:42:59] Transfer failed.
[09:42:59] Operation End
[09:43:29] Operation Begin
[09:43:29] Remote file exist check: "page10.html".
[09:43:29] MLST page10.html
[09:43:29] 250-Start of list for page10.html
[09:43:29] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:43:29] 250 End of list
[09:43:29] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:43:29] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:43:29] RecentTime=2010-08-02T16:43:29
[09:43:29] No rule matched. Default Action="Overwrite".
[09:43:29] Transfer failed.
[09:43:29] Operation End
[09:43:59] Operation Begin
[09:43:59] Remote file exist check: "page10.html".
[09:43:59] MLST page10.html
[09:43:59] 250-Start of list for page10.html
[09:44:00] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:44:00] 250 End of list
[09:44:00] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:44:00] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:44:00] RecentTime=2010-08-02T16:44:00
[09:44:00] No rule matched. Default Action="Overwrite".
[09:44:00] Transfer failed.
[09:44:00] Operation End
[09:44:30] Operation Begin
[09:44:30] Remote file exist check: "page10.html".
[09:44:30] MLST page10.html
[09:44:30] 250-Start of list for page10.html
[09:44:30] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:44:30] 250 End of list
[09:44:30] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:44:30] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:44:30] RecentTime=2010-08-02T16:44:30
[09:44:30] No rule matched. Default Action="Overwrite".
[09:44:30] Transfer failed.
[09:44:30] Operation End
[09:45:00] Operation Begin
[09:45:00] Remote file exist check: "page10.html".
[09:45:00] MLST page10.html
[09:45:00] 250-Start of list for page10.html
[09:45:00] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:45:00] 250 End of list
[09:45:00] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:45:00] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:45:00] RecentTime=2010-08-02T16:45:00
[09:45:00] No rule matched. Default Action="Overwrite".
[09:45:00] Transfer failed.
[09:45:00] Operation End
[09:45:30] Operation Begin
[09:45:30] Remote file exist check: "page10.html".
[09:45:30] MLST page10.html
[09:45:30] 250-Start of list for page10.html
[09:45:30] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:45:30] 250 End of list
[09:45:30] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:45:30] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:45:30] RecentTime=2010-08-02T16:45:30
[09:45:30] No rule matched. Default Action="Overwrite".
[09:45:30] Transfer failed.
[09:45:30] Operation End
[09:46:00] Operation Begin
[09:46:00] Remote file exist check: "page10.html".
[09:46:00] MLST page10.html
[09:46:00] 250-Start of list for page10.html
[09:46:00] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:46:00] 250 End of list
[09:46:00] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:46:00] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:46:00] RecentTime=2010-08-02T16:46:00
[09:46:00] No rule matched. Default Action="Overwrite".
[09:46:00] Transfer failed.
[09:46:00] Operation End
[09:46:30] Operation Begin
[09:46:30] Remote file exist check: "page10.html".
[09:46:30] MLST page10.html
[09:46:30] 250-Start of list for page10.html
[09:46:32] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:46:32] 250 End of list
[09:46:32] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:46:32] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:46:32] RecentTime=2010-08-02T16:46:32
[09:46:32] No rule matched. Default Action="Overwrite".
[09:46:32] Transfer failed.
[09:46:32] Operation End
[09:47:02] Operation Begin
[09:47:02] Remote file exist check: "page10.html".
[09:47:02] MLST page10.html
[09:47:02] 250-Start of list for page10.html
[09:47:02] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:47:02] 250 End of list
[09:47:02] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:47:02] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:47:02] RecentTime=2010-08-02T16:47:02
[09:47:02] No rule matched. Default Action="Overwrite".
[09:47:02] Transfer failed.
[09:47:02] Operation End
[09:47:32] Operation Begin
[09:47:32] Remote file exist check: "page10.html".
[09:47:32] MLST page10.html
[09:47:32] 250-Start of list for page10.html
[09:47:32] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:47:32] 250 End of list
[09:47:32] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:47:32] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:47:32] RecentTime=2010-08-02T16:47:32
[09:47:32] No rule matched. Default Action="Overwrite".
[09:47:32] Transfer failed.
[09:47:32] Operation End
[09:48:02] Operation Begin
[09:48:02] Remote file exist check: "page10.html".
[09:48:02] MLST page10.html
[09:48:02] 250-Start of list for page10.html
[09:48:02] modify=20100725211010;perm=adfrw;size=9416;type=file;unique=48UB48CA2C4;UNIX.group=15000;UNIX.mode=0644;UNIX.owner=802933; page10.html
[09:48:02] 250 End of list
[09:48:02] Source File: Size=8467, Time=2010-08-01T23:51:15
[09:48:02] Destination File: Size=9416, Time=2010-07-25T21:10:10
[09:48:02] RecentTime=2010-08-02T16:48:02
[09:48:02] No rule matched. Default Action="Overwrite".
[09:48:02] Transfer failed.
[09:48:02] Operation End

mb

2010-08-02 16:58:01

Post the system information from the menu: Help->About "System Information" dialog.

minney53

2010-08-02 17:05:16

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 3 (Build 2600)

CPU Speed : 2009 MHz
Total Memory : 1246 MB
Free Memory : 540 MB

+- SmartFTP ---------------------------
Version : 4.0.1132.0
Time Stamp : 2010-08-01 23:01:07
Platform : x86
Id : 400081803
Maintenance : 2011-08-02
Days in use : 1097

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

mb

2010-08-02 17:12:10

Thank you. Please enable debug logging:
https://www.smartftp.com/support/kb/how- ... f2613.html

And then email the log files (see the article above) to support@smartftp.com
Thanks

minney53

2010-08-02 17:23:23

Did the download. Enabled the log, but where are the log files I am supposed to copy and send?

mb

2010-08-02 18:47:39

Please install the latest version:
https://www.smartftp.com/download

Then go to the Favorite Properties and make sure that the file encryption is set to "Use Default Settings" in the Transfer->Encryption dialog.

minney53

2010-08-02 19:15:23

Favorite properties file encryption set to default and transfer set to default.
Still not transferring.
K

mb

2010-08-02 19:40:33

In this case we need all the logs from the %appdata%\SmartFTP\Client 2.0 folder. Thanks.

minney53

2010-08-05 03:14:25

Mat,
I reinstalled 4.o and the transfer went fine.
Thanks for all your help.
Problem solved.
Kevin