Host unreachable?

ORINA

2010-06-14 12:12:32

Situation:
I have just purchased SmartFTP Ultimate and installed it on our Windows Server 2003 where it is supposed to run as a service soon.

But before I can do this, of course I need to set up the FTP connection and the transfer queue.

Problem:
I am unable to connect to the server for some reason, although another PC in our network does not have any problems with SmartFTP connecting to the exact same server. So my guess is that it has something to do with the DNS-Service or another service which is running on this Windows Server.

Here is the FTP Log:
[13:44:17] SmartFTP v4.0.1121.0

[13:44:18] Resolving host name "root.orina.de"

[13:44:18] Connecting to 87.106.115.39 Port: 21

[13:44:18] A socket operation was attempted to an unreachable host.

[13:44:18] Client closed the connection.

[13:44:18] Active Help: https://www.smartftp.com/support/kb/58

[13:44:18] Connect failed. Waiting to retry (30s)...

[13:44:48] Connection attempt 2...

[13:44:48] Resolving host name "root.orina.de"

[13:44:48] Connecting to 87.106.115.39 Port: 21

[13:44:48] A socket operation was attempted to an unreachable host.

[13:44:48] Client closed the connection.

[13:44:48] Active Help: https://www.smartftp.com/support/kb/58

[13:44:48] Connect failed. Waiting to retry (30s)...

[13:45:18] Connection attempt 3...

[13:45:18] Resolving host name "root.orina.de"

[13:45:18] Connecting to 87.106.115.39 Port: 21

[13:45:18] A socket operation was attempted to an unreachable host.

[13:45:18] Client closed the connection.

[13:45:18] Active Help: https://www.smartftp.com/support/kb/58

[13:45:18] Connect failed. Waiting to retry (30s)...

[13:45:48] Connection attempt 4...

[13:45:48] Resolving host name "root.orina.de"

[13:45:48] Connecting to 87.106.115.39 Port: 21

[13:45:48] A socket operation was attempted to an unreachable host.

[13:45:48] Client closed the connection.

[13:45:48] Connect failed. Waiting to retry (30s)...

[13:45:48] Active Help: https://www.smartftp.com/support/kb/58

[13:46:18] Connection attempt 5...

[13:46:18] Resolving host name "root.orina.de"

[13:46:18] Connecting to 87.106.115.39 Port: 21

[13:46:18] A socket operation was attempted to an unreachable host.

[13:46:18] Client closed the connection.

[13:46:18] Active Help: https://www.smartftp.com/support/kb/58

[13:46:18] Connect failed. Waiting to retry (30s)...

[13:46:48] Connection attempt 6...

[13:46:48] Resolving host name "root.orina.de"

[13:46:48] Connecting to 87.106.115.39 Port: 21

[13:46:48] A socket operation was attempted to an unreachable host.

[13:46:48] Client closed the connection.

[13:46:48] Active Help: https://www.smartftp.com/support/kb/58

[13:46:48] Connect failed. Waiting to retry (30s)...

[13:47:18] Connection attempt 7...

[13:47:18] Resolving host name "root.orina.de"

[13:47:18] Connecting to 87.106.115.39 Port: 21

[13:47:18] A socket operation was attempted to an unreachable host.

[13:47:18] Client closed the connection.

[13:47:18] Active Help: https://www.smartftp.com/support/kb/58

[13:47:18] Connect failed. Waiting to retry (30s)...

[13:47:48] Connection attempt 8...

[13:47:48] Resolving host name "root.orina.de"

[13:47:48] Connecting to 87.106.115.39 Port: 21

[13:47:48] A socket operation was attempted to an unreachable host.

[13:47:48] Client closed the connection.

[13:47:48] Connect failed. Waiting to retry (30s)...

[13:47:48] Active Help: https://www.smartftp.com/support/kb/58

[13:48:18] Connection attempt 9...

[13:48:18] Resolving host name "root.orina.de"

[13:48:18] Connecting to 87.106.115.39 Port: 21

[13:48:18] A socket operation was attempted to an unreachable host.

[13:48:18] Client closed the connection.

[13:48:18] Connect failed. Waiting to retry (30s)...

[13:48:18] Active Help: https://www.smartftp.com/support/kb/58

[13:48:48] Connection attempt 10...

[13:48:48] Resolving host name "root.orina.de"

[13:48:48] Connecting to 87.106.115.39 Port: 21

[13:48:48] A socket operation was attempted to an unreachable host.

[13:48:48] Client closed the connection.

[13:48:48] Active Help: https://www.smartftp.com/support/kb/58

[13:48:48] Connect failed. Waiting to retry (30s)...

[13:49:18] Connection attempt 11...

[13:49:18] Resolving host name "root.orina.de"

[13:49:18] Connecting to 87.106.115.39 Port: 21

[13:49:18] A socket operation was attempted to an unreachable host.

[13:49:18] Client closed the connection.

[13:49:18] Active Help: https://www.smartftp.com/support/kb/58

[13:49:18] Connect failed. Waiting to retry (30s)...

[13:49:48] Connection attempt 12...

[13:49:48] Resolving host name "root.orina.de"

[13:49:48] Connecting to 87.106.115.39 Port: 21

[13:49:48] A socket operation was attempted to an unreachable host.

[13:49:48] Client closed the connection.

[13:49:48] Connect failed. Waiting to retry (30s)...

[13:49:48] Active Help: https://www.smartftp.com/support/kb/58

[13:50:18] Connection attempt 13...

[13:50:18] Resolving host name "root.orina.de"

[13:50:18] Connecting to 87.106.115.39 Port: 21

[13:50:18] A socket operation was attempted to an unreachable host.

[13:50:18] Client closed the connection.

[13:50:18] Active Help: https://www.smartftp.com/support/kb/58

[13:50:18] Connect failed. Waiting to retry (30s)...

[13:50:48] Connection attempt 14...

[13:50:48] Resolving host name "root.orina.de"

[13:50:48] Connecting to 87.106.115.39 Port: 21

[13:50:48] A socket operation was attempted to an unreachable host.

[13:50:48] Client closed the connection.

[13:50:48] Active Help: https://www.smartftp.com/support/kb/58

[13:50:48] Connect failed. Waiting to retry (30s)...

[13:51:18] Connection attempt 15...

[13:51:18] Resolving host name "root.orina.de"

[13:51:18] Connecting to 87.106.115.39 Port: 21

[13:51:18] A socket operation was attempted to an unreachable host.

[13:51:18] Client closed the connection.

[13:51:18] Active Help: https://www.smartftp.com/support/kb/58

[13:51:18] Connect failed. Waiting to retry (30s)...

[13:51:48] Connection attempt 16...

[13:51:48] Resolving host name "root.orina.de"

[13:51:48] Connecting to 87.106.115.39 Port: 21

[13:51:48] A socket operation was attempted to an unreachable host.

[13:51:48] Client closed the connection.

[13:51:48] Connect failed. Waiting to retry (30s)...

[13:51:48] Active Help: https://www.smartftp.com/support/kb/58

[13:52:18] Connection attempt 17...

[13:52:18] Resolving host name "root.orina.de"

[13:52:18] Connecting to 87.106.115.39 Port: 21

[13:52:18] A socket operation was attempted to an unreachable host.

[13:52:18] Client closed the connection.

[13:52:18] Active Help: https://www.smartftp.com/support/kb/58

[13:52:18] Connect failed. Waiting to retry (30s)...

[13:52:48] Connection attempt 18...

[13:52:48] Resolving host name "root.orina.de"

[13:52:48] Connecting to 87.106.115.39 Port: 21

[13:52:48] A socket operation was attempted to an unreachable host.

[13:52:48] Client closed the connection.

[13:52:48] Active Help: https://www.smartftp.com/support/kb/58

[13:52:48] Connect failed. Waiting to retry (30s)...

[13:53:18] Connection attempt 19...

[13:53:18] Resolving host name "root.orina.de"

[13:53:18] Connecting to 87.106.115.39 Port: 21

[13:53:18] A socket operation was attempted to an unreachable host.

[13:53:18] Client closed the connection.

[13:53:18] Active Help: https://www.smartftp.com/support/kb/58

[13:53:18] Connect failed. Waiting to retry (30s)...

[13:53:48] Connection attempt 20...

[13:53:48] Resolving host name "root.orina.de"

[13:53:48] Connecting to 87.106.115.39 Port: 21

[13:53:48] A socket operation was attempted to an unreachable host.

[13:53:48] Client closed the connection.

[13:53:48] Active Help: https://www.smartftp.com/support/kb/58

[13:53:48] Connect failed. Waiting to retry (30s)...

[13:54:18] Connection attempt 21...

[13:54:18] Resolving host name "root.orina.de"

[13:54:18] Connecting to 87.106.115.39 Port: 21

[13:54:18] A socket operation was attempted to an unreachable host.

[13:54:18] Client closed the connection.

[13:54:18] Active Help: https://www.smartftp.com/support/kb/58

[13:54:18] Connect failed. Waiting to retry (30s)...

[13:54:48] Connection attempt 22...

[13:54:48] Resolving host name "root.orina.de"

[13:54:48] Connecting to 87.106.115.39 Port: 21

[13:54:48] A socket operation was attempted to an unreachable host.

[13:54:48] Client closed the connection.

[13:54:48] Active Help: https://www.smartftp.com/support/kb/58

[13:54:48] Connect failed. Waiting to retry (30s)...

[13:55:18] Connection attempt 23...

[13:55:18] Resolving host name "root.orina.de"

[13:55:18] Connecting to 87.106.115.39 Port: 21

[13:55:18] A socket operation was attempted to an unreachable host.

[13:55:18] Client closed the connection.

[13:55:18] Active Help: https://www.smartftp.com/support/kb/58

[13:55:18] Connect failed. Waiting to retry (30s)...

NSLOOKUP root.orina.de outputs:
X:\>nslookup root.orina.de

Server:  localhost

Address:  127.0.0.1



Non-authoritative answer:

Name:    root.orina.de

Address:  87.106.115.39

Also please note that our local Windows domain name is "orina.local". "orina.de" or "root.orina.de" is a remote FTP server hosted by 1&1 which is working fine so far.

Any hints what the problem could be?

+- System -----------------------------
Microsoft Windows Server 2003 Enterprise Edition
Service Pack 2 (Build 3790)

CPU Speed : 3192 MHz
Total Memory : 1526 MB
Free Memory : 874 MB

+- SmartFTP ---------------------------
Version : 4.0.1121.0
Time Stamp : 2010-06-11 19:12:47
Platform : x86
Id : 400126991
Maintenance : 2011-06-12
Days in use : 0

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

mb

2010-06-14 12:26:54

Make sure SmartFTP is not blocked by your software firewlall / antivirus product.

ORINA

2010-06-14 12:53:15

Thanks for the hint, I found the problem. Kinda... The default gateway was not set in the active network connection although it was listed in the IPv4 configuration of this connection. I have no idea how this happened but I reset the connection and now everything works fine.

Guess I should've checked the server's internet connection first, but you know - it's always these obvious things you check at last

ORINA

2010-06-14 14:45:35

All right, SmartFTP is now running as service and configured to process+monitor a specified folder and upload it as soon as the files change (which happens about every 30 minutes).

Seems to work, but only one single time. After one successful upload I have to restart the service manually to get SmartFTP to do anything again.

Any clue what's causing this behavior?

ORINA

2010-06-22 12:47:21

I still could not find a way to resolve this problem and I would therefore greatly appreciate your assistance on this.

FYI: I am monitoring a folder and I run a script after the upload of this folder is complete. The javascript executes an XMLHTTP request when the "OnEnd" event is triggered - e.g. at the end of the transfer. SmartFTP is running as service under a user account which I created for this purpose and I have configured the transfer queue under this user account.

Best Regards

mb

2010-06-22 22:54:16

I'm sorry but this is not something we can support.

ORINA

2010-06-23 20:01:20

Oh how unfortunate, why is that?

Is there any different approach to automated uploads except for scheduled tasks? Because according to the tutorial I have to restart my server (because of "Start the task when the computer starts") but I cannot do this.

mb

2010-06-23 20:41:01

SmartFTP needs to be running all the time. Make sure you don't have the On Transfer Complete action set to Close Application. It should be set to Idle.