unable to resolve host name

neschool

2009-09-30 01:13:40

OK, I'm totally clueless with all this stuff. When I log onto SmartClient I get a message "unable to resolve host name" and it retrys in 30 seconds. Any suggestions (in simple language, remember I'm clueless).
Thanks

mb

2009-09-30 10:07:37

Post the complete log with the error message.

neschool

2009-10-07 00:16:28


Post the complete log with the error message.
[20:07:20] SmartFTP v4.0.1049.0
[20:07:21] Resolving host name "ftp.neschooloffloraldesign.com"
[20:07:21] Unable to resolve host name.
[20:07:21] Active Help: https://www.smartftp.com/support/kb/81
[20:07:21] Connect failed. Waiting to retry (30s)...

mb

2009-10-07 13:30:29

Try www.neschooloffloraldesign.com
instead of
ftp.neschooloffloraldesign.com

neschool

2009-10-14 01:01:04


Try www.neschooloffloraldesign.com
instead of
ftp.neschooloffloraldesign.com
That did it!! Thanks so much for your help.