Can't get version 3.0.1026.5 to connect to server

PhilK

2009-02-23 17:21:56

I am using the latest version of SmartFTP and trying to connect to a server that requests the protocal to be "auth TLS".
I've setup my client to use the SSL Explicit and have all other settings correctly setup based on the server administrator.
When connecting I get the following message:

standard messages of
smartftp v3.0.1026.5
resolving host name
connecting to the IP address and port 21
connected to and the host name
standard banner with the acceptable use policy

Auth TLS
234 auth TLS Successful
Connection exchanging encryption keys

then the following error message
AN ESTABLISHED CONNECTION WAS ABORTED BY THE SOFTWARE IN YOUR HOST MACHINE
connection failed

I've read some of the other knowledge base entries and I've done the following:

PhilK

2009-02-23 17:28:09

I am using the latest version of SmartFTP and trying to connect to a server that requests the protocol to be "auth TLS".
I've setup my client to use the SSL Explicit and have all other settings correctly setup based on the server administrator.
When connecting I get the following message:

standard messages of
smartftp v3.0.1026.5
resolving host name
connecting to the IP address and port 21
connected to and the host name
standard banner with the acceptable use policy

Auth TLS
234 auth TLS Successful
Connection exchanging encryption keys

then the following error message
AN ESTABLISHED CONNECTION WAS ABORTED BY THE SOFTWARE IN YOUR HOST MACHINE
connection failed

I've read some of the other knowledge base entries and I've done the following:
turned off my firewall still received the same message
made sure the port was passive (same result)
used knowledge base article 2604 and setup a new connection with the settings recommended (same result)

In talking with the Administrator from the server side, he indicates it is a failure when exchanging the encryption keys

I've installed CoreFPT as a test and set it up with the "Auth TLS" protocol and port 21 and it connects fine.

I suppose I can leave the freeware CoreFTP but since I own the SmartFTP I would like to make this work.

any ideas?

mb

2009-02-23 18:02:42

Post the complete log from the Remote Browser.

Als please post the system information from the menu: Help->About "System Information"

PhilK

2009-02-23 19:29:52

Post the complete log from the Remote Browser.

Als please post the system information from the menu: Help->About "System Information"

[14:24:40] SmartFTP v3.0.1026.6
[14:24:40] Resolving host name "ftp.dsiwork.com"
[14:24:40] Connecting to 67.62.116.147 Port: 21
[14:24:40] Connected to ftp.dsiwork.com.
[14:24:41] 220-This is a private computer system and is the property of
[14:24:41] Deposition Services Inc. It is for authorized use only.
[14:24:41] Users (authorized or unauthorized) have no explicit or
[14:24:41] implicit expectation of privacy.
[14:24:41]
[14:24:41] Any and all uses of this system and all files on this
[14:24:41] system may be intercepted, monitored, recorded, copied,
[14:24:41] audited, inspected, and disclosed to authorized site and
[14:24:41] law enforcement personnel, as well as authorized officials
[14:24:41] of other agencies, both domestic and foreign. By using this
[14:24:41] system, the user consents to such interception, monitoring,
[14:24:41] recording, copying, auditing, inspection, and disclosure
[14:24:41] at the discretion of authorized Deposition Services, Inc.
[14:24:41] personnel.
[14:24:41]
[14:24:41] Unauthorized or improper use of this system may result in
[14:24:41] administrative disciplinary action and/or civil and criminal
[14:24:41] penalties. By continuing to use this system you indicate
[14:24:41] your awareness of and consent to these terms and conditions
[14:24:41] of use. LOG OFF IMMEDIATELY if you do not agree to the
[14:24:41] conditions stated in this warning.
[14:24:41]
[14:24:41] 220 Deposition Services, Inc. FTP Server
[14:24:41] AUTH TLS
[14:24:41] 234 AUTH TLS successful
[14:24:42] Connected. Exchanging encryption keys...
[14:24:42] An established connection was aborted by the software in your host machine.
[14:24:42] Server closed connection
[14:24:42] Connect failed. Waiting to retry (30s)...

The system info is as follows:

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 3591 MHz
Total Memory : 1022 MB
Free Memory : 577 MB

+- SmartFTP ---------------------------
Version : 3.0.1026.6
Time Stamp : 2009-02-22 20:30:40
Platform : x86
Id : 400029770
Days in use : 402

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.16
sfFavorites.dll : 1.0.22.6
sfFavoritesShellExtension.dll : 2.0.2.1
sfTransferQueue.dll : 1.0.19.6
sfFTPShellExtension.dll : 1.0.17.6
SmartFTPPS.dll : 3.0.1026.6

+- Language ---------------------------
SmartFTP.exe : 3.0.1026.6

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb

2009-02-23 19:37:43

Please contact your web hosting provider and ask them why their server is disconnecting SmartFTP. They can find the reason in the log of the FTP server.