Unable to login to server

Martin Schorel

2008-12-29 21:31:04

Hi,

Until my FTP serveraccount was filled up with a lot of data to to retrieve SmartFTP was working perfect!
Looking with another client I can see there are about 480 files for me to retrieve but SmartFTP does not allow me to login any more.
The only logging I get is:

[22:14:48] SmartFTP v3.0.1020.2
[22:14:49] Resolving host name "server"
[22:14:49] Connecting to 204.90.230.166 Port: 22
[22:14:50] Starting SSH session. Remote Id: "SSH-2.0-GXSSSHD_Comments"
[22:14:50] Initiating key exchange.
[22:14:50] Computing session key.
[22:14:50] Key Exchange Algorithm: diffie-hellman-group1-sha1
[22:14:50] Key exchange completed.
[22:14:50] Host Key Algorithm: ssh-rsa
[22:14:50] Client to Server Encryption: blowfish-cbc
[22:14:50] Server to Client Encryption: blowfish-cbc
[22:14:50] Session HMAC: hmac-sha1
[22:14:50] Client to Server Compression: none
[22:14:50] Server to Client Compression: none
[22:14:50] Authentication request. Method: "publickey"
[22:14:51] User authentication successful.
[22:14:51] SSH session established.
[22:14:51] Connected to server.
[22:14:51] SFTP protocol version 3
[22:14:51] Detected Server Software: Unknown
[22:14:51] Resolving path ".".
[22:14:51] Path successfully resolved.
[22:14:52] Resolving path "/ADR00007".
[22:14:52] Path successfully resolved.
[22:14:52] Reading directory "/ADR00007".
[22:15:02] 0 bytes transferred. (0 bytes/s) (00:00:10)
[22:15:02] Server closed connection


It looks like there is some timeout on the LS. When I use another application a LS takes about 25 till 59 seconds to give an answer...

Any idea which setting to tweak ???

Best regards,

Martin

mb

2008-12-29 22:00:25

Install the latest version and try again:
https://www.smartftp.com/download

Martin Schorel

2008-12-29 22:11:33

Installed the beta version (with some nagging from Windows installer at the end) but althought the timeout takes longer, the endresult is still the same...

[23:06:33] SmartFTP v3.0.1025.18
[23:06:35] Resolving host name "server"
[23:06:35] Connecting to 204.90.230.166 Port: 22
[23:06:35] Starting SSH session. Remote Id: "SSH-2.0-GXSSSHD_Comments"
[23:06:35] SSH protocol version reply. Client Id: "SSH-2.0-SmartFTP"
[23:06:37] Computing session key.
[23:06:37] Key Exchange Algorithm: diffie-hellman-group1-sha1
[23:06:37] Key exchange completed.
[23:06:37] Host Key Algorithm: ssh-rsa
[23:06:37] Client to Server Encryption: blowfish-cbc
[23:06:37] Server to Client Encryption: blowfish-cbc
[23:06:37] Session MAC: hmac-sha1
[23:06:37] Client to Server Compression: none
[23:06:37] Server to Client Compression: none
[23:06:38] Authentication request. Method: "publickey"
[23:06:38] User authentication successful.
[23:06:39] SSH session established.
[23:06:39] Connected to server.
[23:06:39] RTT: 127.938 ms
[23:06:39] SFTP protocol version 3
[23:06:39] Detected Server Software: Unknown
[23:06:39] Resolving path "/ADR00007".
[23:06:39] Path successfully resolved.
[23:06:39] Reading directory "/ADR00007".
[23:07:21] 0 bytes transferred. (0 bytes/s) (00:00:42)
[23:07:21] Server closed connection

Any other options ?
Thanks in advance,

Martin

mb

2008-12-29 22:35:07

Increase the timeout from 30 seconds to something like 120 seconds.

You can change the timeout in the favorite properties in the Connection dialog.

Regards,
Mat

Martin Schorel

2008-12-30 10:24:01

Nope does not look like it does anything...

Before changing the config...
[Login details removed...]

[11:18:34] Connected to test.sftp.abnamro.gxs.com.
[11:18:34] RTT: 117.381 ms
[11:18:34] SFTP protocol version 3
[11:18:34] Detected Server Software: Unknown
[11:18:34] Resolving path "/ADR00007".
[11:18:35] Path successfully resolved.
[11:18:35] Reading directory "/ADR00007".
[11:18:49] 0 bytes transferred. (0 bytes/s) (00:00:14)
[11:18:49] Server closed connection

After changing the config (both timeouts are set at 120 seconds)...
[Login details removed...]

[11:20:42] RTT: 110.315 ms
[11:20:42] SFTP protocol version 3
[11:20:42] Detected Server Software: Unknown
[11:20:42] Resolving path ".".
[11:20:42] Path successfully resolved.
[11:20:42] Resolving path "/ADR00007".
[11:20:43] Path successfully resolved.
[11:20:43] Reading directory "/ADR00007".
[11:20:52] 0 bytes transferred. (0 bytes/s) (00:00:09)
[11:20:52] Server closed connection

Also note that as of today (with no changes again from my side) the timeout is around 9 seconds...

Best regards,

Martin

mb

2008-12-30 15:12:06

Can you provide a test account on the server? From the log it seems that the server disconnects the client and no timeout happens.

Martin Schorel

2008-12-30 18:06:00

Can we move to a less public way of communicating for login credentials ???
For example use the email as registered ???

Best regards,

Martin

mb

2008-12-30 23:33:56

Yes of course. You can contat us at support at smartftp.com

mb

2009-01-03 01:35:50

Workaround for this server is in the latest version:
https://www.smartftp.com/download

Regards,
Mat