Smart FTP crash

roblesvic

2008-11-30 14:48:41

Hi, I just renewed my license, and I have the latest smart ftp update... however, everytime I try to start smartftp it crashes and I get the "send error report" window pop-up. I unistalled and reinstalled the program with no luck... it continues to crash... the one thing I noticed is that there is a file that seems to be in mid transfer. Every time I open smart ftp it creates a folder on my desktop where this file is supposed to go... this file was in transfer when the first crash happened, now every time I start smartftp, it attempts to start transfer of this file.

mb

2008-11-30 16:13:16

To fix the problem:
1. Go to the start button
2. Select Run...
3. Enter regedit.exe
4. Press Enter
5. Then delete the following folder/key: HKEY_CURRENT_USER\Software\SmartFTP

roblesvic

2009-01-26 16:53:16

To fix the problem:
1. Go to the start button
2. Select Run...
3. Enter regedit.exe
4. Press Enter
5. Then delete the following folder/key: HKEY_CURRENT_USER\Software\SmartFTP

I tried this, and still no luck... it still crashes and I have the latest version... everytime I open it it seems like there is something that it tries to start downloading, then it crashes.

mb

2009-01-26 17:33:39

Please install this version
https://www.smartftp.com/download

And make sure that you have deleted the correct registry key.

Regards,
Mat