Uploading Problem

Hi when trying to upload a folder onto our server using SmartFTP we are recieving a 550 Can't check for file exsistence messaage. What does this mean and I'm assuming this is the reason why we can't transfer the folder.

thank you

You can ignore this message. Check the status of your transfer in the transfer queue window (at the bottom).

Thanks but nothing appears in the transfer queue window either and what does this mean?

We only purchased the software four days ago and we have done the tutorials, cross checked the server set up and connections and are still having no luck.

Please post the log showing the problem.

Please post the log showing the problem.

This is the message that we keep getting, see bottom line. I'm not sure if the webiste template folder we have downloaded has not been correctly saved on our system and perhaps this is the problem

Thanks

[14:48:23] SmartFTP v3.0.1024.25
[14:48:23] Resolving host name "ns1.webhosting-sydney.com"
[14:48:23] Connecting to 72.34.39.242 Port: 21
[14:48:23] Connected to ns1.webhosting-sydney.com.
[14:48:23] 220---------- Welcome to Pure-FTPd [TLS] ----------
[14:48:23] 220-You are user number 2 of 50 allowed.
[14:48:23] 220-Local time is now 16:48. Server port: 21.
[14:48:23] 220 You will be disconnected after 15 minutes of inactivity.
[14:48:23] USER berrycos
[14:48:24] 331 User berrycos OK. Password required
[14:48:24] PASS (hidden)
[14:48:24] 230-User berrycos has group access to: berrycos
[14:48:24] 230 OK. Current restricted directory is /
[14:48:24] SYST
[14:48:24] 215 UNIX Type: L8
[14:48:24] Detected Server Type: UNIX
[14:48:24] RTT: 214.973 ms
[14:48:24] FEAT
[14:48:24] 211-Extensions supported:
[14:48:24] EPRT
[14:48:24] IDLE
[14:48:25] MDTM
[14:48:25] SIZE
[14:48:25] REST STREAM
[14:48:25] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[14:48:25] MLSD
[14:48:25] ESTP
[14:48:25] PASV
[14:48:25] EPSV
[14:48:25] SPSV
[14:48:25] ESTA
[14:48:25] AUTH TLS
[14:48:25] PBSZ
[14:48:25] PROT
[14:48:25] 211 End.
[14:48:25] Detected Server Software: PureFTPd
[14:48:25] PWD
[14:48:25] 257 "/" is your current location
[14:48:25] TYPE A
[14:48:25] 200 TYPE is now ASCII
[14:48:25] PASV
[14:48:25] 227 Entering Passive Mode (72,34,39,242,103,253)
[14:48:25] Opening data connection to 72.34.39.242 Port: 26621
[14:48:25] MLSD
[14:48:26] 150 Accepted data connection
[14:48:26] 2155 bytes transferred. (7.51 KB/s) (280 ms)
[14:48:26] 226-Options: -a -l
[14:48:26] 226 19 matches total
[14:48:34] CWD /public_ftp
[14:48:34] 250 OK. Current directory is /public_ftp
[14:48:34] PWD
[14:48:34] 257 "/public_ftp" is your current location
[14:48:34] PASV
[14:48:35] 227 Entering Passive Mode (72,34,39,242,141,43)
[14:48:35] Opening data connection to 72.34.39.242 Port: 36139
[14:48:35] MLSD
[14:48:35] 150 Accepted data connection
[14:48:35] 226-Options: -a -l
[14:48:35] 226 4 matches total
[14:48:35] 445 bytes transferred. (1.63 KB/s) (265 ms)
[14:48:41] CWD /public_html
[14:48:41] 250 OK. Current directory is /public_html
[14:48:41] PWD
[14:48:41] 257 "/public_html" is your current location
[14:48:41] PASV
[14:48:42] 227 Entering Passive Mode (72,34,39,242,65,239)
[14:48:42] Opening data connection to 72.34.39.242 Port: 16879
[14:48:42] MLSD
[14:48:42] 150 Accepted data connection
[14:48:42] 1605 bytes transferred. (6.29 KB/s) (249 ms)
[14:48:42] 226-Options: -a -l
[14:48:42] 226 14 matches total
[14:48:47] CWD /www
[14:48:47] 250 OK. Current directory is /www
[14:48:47] PWD
[14:48:48] 257 "/www" is your current location
[14:48:48] PASV
[14:48:48] 227 Entering Passive Mode (72,34,39,242,164,158)
[14:48:48] Opening data connection to 72.34.39.242 Port: 42142
[14:48:48] MLSD
[14:48:48] 150 Accepted data connection
[14:48:48] 226-Options: -a -l
[14:48:48] 226 14 matches total
[14:48:48] 1605 bytes transferred. (5.91 KB/s) (265 ms)
[14:48:51] CWD /tmp
[14:48:52] 250 OK. Current directory is /tmp
[14:48:52] PWD
[14:48:52] 257 "/tmp" is your current location
[14:48:52] PASV
[14:48:52] 227 Entering Passive Mode (72,34,39,242,54,207)
[14:48:52] Opening data connection to 72.34.39.242 Port: 14031
[14:48:52] MLSD
[14:48:53] 150 Accepted data connection
[14:48:53] 799 bytes transferred. (3.33 KB/s) (234 ms)
[14:48:53] 226-Options: -a -l
[14:48:53] 226 7 matches total
[14:49:06] CWD /public_html
[14:49:06] 250 OK. Current directory is /public_html
[14:49:06] PWD
[14:49:06] 257 "/public_html" is your current location
[14:49:06] MLST osc
[14:49:06] 550 Can't check for file existence

From the log I can see that you didn't do a transfer operation. Take a look at the tutorials on how to do that:
https://www.smartftp.com/support/howto

Basically it works by drag&dropping the files from one place (Local Browser) to the other window (Remote Browser).