Have to wait before upload begins

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 3192 MHz
Total Memory : 2038 MB
Free Memory : 1184 MB

+- SmartFTP ---------------------------
Version : 3.0.1024.27
Time Stamp : 2008-11-18 12:57:36
Platform : x86
Id : 400068428
Days in use : 530

+- Application DLL --------------------
sfFTPLib.dll :
sfFavorites.dll :
sfFavoritesShellExtension.dll :
sfTransferQueue.dll :
sfFTPShellExtension.dll :
SmartFTPPS.dll : 3.0.1024.27

+- Language ---------------------------
SmartFTP.exe : 3.0.1024.27

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

Often when trying to upload a file I'm working on (I have it open in another application) it will not upload immediately - immediately says "Retry at xx:xx:xx" and I have to wait up to a minute for the file transfer to commence.

Can you let me know you're looking into this?


Double click the file in the transfer queue window. The log window opens. Copy&Paste the log here.

[09:22:57] CWD /httpdocs/pages/home
[09:22:57] 250 CWD command successful
[09:22:57] PWD
[09:22:57] 257 "/httpdocs/pages/home" is current directory.
[09:22:57] Remote file exist check: "homeuk.inc.php".
[09:22:57] SIZE homeuk.inc.php
[09:22:57] 213 3155
[09:22:57] MDTM homeuk.inc.php
[09:22:57] 213 20081120092232
[09:22:57] Source File: Size=3156, SizeUnit=Byte, Time=2008-11-20T09:22:50, TimeFormat=Exact
[09:22:57] Destination File: Size=3155, SizeUnit=Byte, Time=2008-11-20T09:22:32, TimeFormat=Exact
[09:22:57] RecentTime=2008-11-20T09:22:57
[09:22:57] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[09:22:57] PASV
[09:22:57] 227 Entering Passive Mode (89,234,2,218,232,189).
[09:22:57] Opening data connection to Port: 59581
[09:22:57] REST 3155
[09:22:57] 350 Restarting at 3155. Send STORE or RETRIEVE to initiate transfer
[09:22:57] STOR homeuk.inc.php
[09:22:57] 451 homeuk.inc.php: Append/Restart not permitted, try again
[09:22:57] 0 bytes transferred. (0 bytes/s) (15 ms)
[09:22:57] Restart not permitted. Overwriting the file.
[09:22:57] Transfer failed.

Your server does not support resume. Therefore SmartFTP will overwrite the file on the next transfer attempt. Are you uploading the file in binary/auto mode?


Hi Mat, yes I'm using AUTO mode - what should I do?


Contact your server administrator and ask them to enable resume.

Hi Mat, I don't have this problem with any other FTP software - are there any settings within SmartFTP that would stop it from requiring resume?

Please post the log from the other FTP product you are using. You also have to post a log from a failed transfer otherwise we cannot compare the behavior.

Hi Mat, I don't have any installed on this workstation so I'm not able to do that right now. It's a problem that's only recently come to light, are you sure there's no way of getting round this?

Also, why is it trying to resume at all? I just want to overwrite the file.

You can override the file exist rules and tell SmartFTP to always overwrite your files (this is not recommended).

Hi Mat, why is this not recommended?

Also I can't see an option to edit the "File Exists" settings in Tools > Settings?

1. menu: Favorites->Edit Favorites
2. Locate your favorite. Look in the Quick Connect folder
3. Right-click on the favorite. Select Properties
4. Go to the Transfer->File Exist dialog
5. Change the option to "Use Favorite Settings:
6. Click on the Edit button
7. Change the rules

Hm that's going to take a long time, why is it not recommended?

Plus, in that dialogue it has an option for "use default settings" - where are the default settings... set?


Wow that's awesome! Thanks very much for your help!

Did it work as expected?