Unable to login.

Passwords/logins have not changed, yet the software does not login.

I downloaded the latest version of software and installed; no change.
Using Windows XP.

I can login to my account using online software provided by the site's host, but prefer the ease of Smart FTP [especially since I paid for it!]


Sample info:

[16:36:27] SmartFTP v3.0.1023.4
[16:36:29] Resolving host name "www.heyitsbeth.com"
[16:36:29] Connecting to 68.178.211.52 Port: 21
[16:36:29] Connected to www.heyitsbeth.com.
[16:37:09] Timeout (40s).
[16:37:09] Active Help: https://www.smartftp.com/support/kb/74
[16:37:09] Client closed the connection.
[16:37:09] Connect failed. Waiting to retry (30s)...
[16:37:39] Connection attempt 2...
[16:37:40] Resolving host name "www.heyitsbeth.com"
[16:37:40] Connecting to 68.178.211.52 Port: 21
[16:37:40] Connected to www.heyitsbeth.com.
[16:38:20] Timeout (40s).
[16:38:20] Active Help: https://www.smartftp.com/support/kb/74
[16:38:20] Client closed the connection.
[16:38:20] Connect failed. Waiting to retry (30s)...
[16:38:50] Connection attempt 3...
[16:38:50] Resolving host name "www.heyitsbeth.com"
[16:38:50] Connecting to 68.178.211.52 Port: 21
[16:38:50] Connected to www.heyitsbeth.com.
[16:39:30] Timeout (40s).
[16:39:30] Active Help: https://www.smartftp.com/support/kb/74
[16:39:30] Client closed the connection.
[16:39:30] Connect failed. Waiting to retry (30s)...
[16:40:00] Connection attempt 4...
[16:40:00] Resolving host name "www.heyitsbeth.com"
[16:40:00] Connecting to 68.178.211.52 Port: 21
[16:40:00] Connected to www.heyitsbeth.com.
[16:40:40] Timeout (40s).
[16:40:40] Active Help: https://www.smartftp.com/support/kb/74
[16:40:40] Client closed the connection.
[16:40:40] Connect failed. Waiting to retry (30s)...
[16:41:10] Connection attempt 5...
[16:41:10] Resolving host name "www.heyitsbeth.com"
[16:41:10] Connecting to 68.178.211.52 Port: 21
[16:41:10] Connected to www.heyitsbeth.com.
[16:41:50] Timeout (40s).
[16:41:50] Active Help: https://www.smartftp.com/support/kb/74
[16:41:50] Client closed the connection.
[16:41:50] Connect failed. Waiting to retry (30s)...
[16:42:20] Connection attempt 6...
[16:42:20] Resolving host name "www.heyitsbeth.com"
[16:42:20] Connecting to 68.178.211.52 Port: 21
[16:42:20] Connected to www.heyitsbeth.com.
[16:43:00] Timeout (40s).
[16:43:00] Active Help: https://www.smartftp.com/support/kb/74
[16:43:00] Client closed the connection.
[16:43:00] Connect failed. Waiting to retry (30s)...
[16:43:30] Connection attempt 7...
[16:43:30] Resolving host name "www.heyitsbeth.com"
[16:43:30] Connecting to 68.178.211.52 Port: 21
[16:43:30] Connected to www.heyitsbeth.com.
[16:44:10] Timeout (40s).
[16:44:10] Active Help: https://www.smartftp.com/support/kb/74
[16:44:10] Client closed the connection.
[16:44:10] Connect failed. Waiting to retry (30s)...
[16:44:40] Connection attempt 8...
[16:44:40] Resolving host name "www.heyitsbeth.com"
[16:44:40] Connecting to 68.178.211.52 Port: 21
[16:44:40] Connected to www.heyitsbeth.com.
[16:45:20] Timeout (40s).
[16:45:20] Active Help: https://www.smartftp.com/support/kb/74
[16:45:20] Client closed the connection.
[16:45:20] Connect failed. Waiting to retry (30s)...


Any advice appreciated; thank you!

Add SmartFTP to the exceptions in your software firewall and antivirus product and try again.

Thank you MB!!!!


SmartFTP was allowed access via my Firewall but still wasn't getting through. I "rebooted" the Firewall and it did the trick. All is working properly now.


Have a great weekend!