File Prompt works on download but not on upload

RoryYeadon

2008-10-31 15:28:28

I have been using Smart FTP for a few years and was always prompted for overwrite of existing files both on upload and download. Since the upgrade to v3, i am getting a prompt when downloading, but uploads just go straight to the transfer queue and process immediately. The File Exists option within the Events / Transfer pane is set to Prompt.

Is there something obvious I've missed?

mb

2008-10-31 16:44:05

Please post the log from the log window in the Remote Browser. Maybe its a case sensitivity problem.

Regards,
Mat

RoryYeadon

2008-11-01 23:07:08

Please post the log from the log window in the Remote Browser. Maybe its a case sensitivity problem.

Regards,
Mat

here is the Log window following a typical file upload.
[23:05:21] SmartFTP v3.0.1022.36
[23:05:22] Resolving host name "85.232.32.210"
[23:05:22] Connecting to 85.232.32.210 Port: 21
[23:05:22] Connected to 85.232.32.210.
[23:05:22] 220 Gene6 FTP Server v3.6.0 (Build 23) ready...
[23:05:22] USER inanutshell
[23:05:22] 331 Password required for inanutshell.
[23:05:22] PASS (hidden)
[23:05:22] 230-Disk Quota - Current : 7.273 MBytes - Max : 500 MBytes - Available : 492.727 MBytes
[23:05:22] 230 User inanutshell logged in.
[23:05:22] SYST
[23:05:22] 215 UNIX Type: L8
[23:05:22] Detected Server Type: UNIX
[23:05:22] FEAT
[23:05:22] 211-Extensions supported:
[23:05:22] AUTH TLS
[23:05:22] CCC
[23:05:22] CLNT
[23:05:22] CPSV
[23:05:22] EPRT
[23:05:22] EPSV
[23:05:22] MDTM
[23:05:23] MLST type*;size*;created;modify*;
[23:05:23] PASV
[23:05:23] PBSZ
[23:05:23] PROT
[23:05:23] REST STREAM
[23:05:23] SIZE
[23:05:23] SSCN
[23:05:23] TVFS
[23:05:23] UTF8
[23:05:23] XCRC "filename" SP EP
[23:05:23] XMD5 "filename" SP EP
[23:05:23] 211 End.
[23:05:23] CLNT SmartFTP 3.0.1022.36
[23:05:23] 200 Noted.
[23:05:23] Detected Server Software: Gene6 FTP Server 3.x
[23:05:23] OPTS UTF8 ON
[23:05:23] 200 UTF8 OPTS ON
[23:05:23] PWD
[23:05:23] 257 "/" is current directory.
[23:05:23] CWD /htdocs/admin
[23:05:23] 250 CWD command successful. "/htdocs/admin" is current directory.
[23:05:23] PWD
[23:05:23] 257 "/htdocs/admin" is current directory.
[23:05:23] TYPE A
[23:05:23] 200 Type set to A.
[23:05:23] PASV
[23:05:23] 227 Entering Passive Mode (85,232,32,210,154,131)
[23:05:23] Opening data connection to 85.232.32.210 Port: 39555
[23:05:23] MLSD
[23:05:24] 150 Data connection accepted from 86.162.109.108:61982; transfer starting.
[23:05:24] 4356 bytes transferred. (42.5 KB/s) (100 ms)
[23:05:24] 226-Disk Quota - Current : 7.273 MBytes - Max : 500 MBytes - Available : 492.727 MBytes
[23:05:24] 226 Transfer ok.
[23:05:33] MLST userprttoday.asp
[23:05:33] 550 File or directory not found.
[23:05:33] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[23:05:34] MLST userprttoday.asp
[23:05:34] 550 File or directory not found.

Thanks for your help

mb

2008-11-02 10:51:37

From the log I can see that the file you are trying to upload (userprttoday.asp) does not exist on the server. At least that is what the server is telling SmartFTP:
[23:05:33] MLST userprttoday.asp
[23:05:33] 550 File or directory not found.

You should contact your web hosting provider and ask them to upgrade to the server software because they are using an old version (from 2005) of Gene6 FTP server:
220 Gene6 FTP Server v3.6.0 (Build 23) ready...

The newest one is v3.9.0

Regards,
Mat

RoryYeadon

2008-11-02 13:00:56

From the log I can see that the file you are trying to upload (userprttoday.asp) does not exist on the server. At least that is what the server is telling SmartFTP:
[23:05:33] MLST userprttoday.asp
[23:05:33] 550 File or directory not found.

You should contact your web hosting provider and ask them to upgrade to the server software because they are using an old version (from 2005) of Gene6 FTP server:
220 Gene6 FTP Server v3.6.0 (Build 23) ready...

The newest one is v3.9.0

Regards,
Mat

Mat
Thanks for this. The file actually DID exist on the server before the upload, and as I originally reported, this happens for all the uploads I make. One thing I have noticed is that the size for the 'new' file seems to be 0KB on the server initially, but appears the next time I start SmartFTP. The file itself is definitely OK as new functionality always appears immediately.

I'm not sure whether you're suggesting the version of the FTP software on the host server is the cause of this problem? Before I contact my hosting provider, I'd like to be sure that I've got a good reason for the request, particularly as the problem coincided with an upgrade of SmartFTP.

mb

2008-11-02 13:27:47

Please contact your web hosting provider to upgrade to the latest version of Gene6.

RoryYeadon

2008-11-06 11:55:30

Please contact your web hosting provider to upgrade to the latest version of Gene6.
Hi:

My hosting provider have responded that they are not planning to upgrade Gene6 at the moment because they are not encountering any problems with their current version.

They pointed me to Filezilla which I have installed on a different client PC and which gives me the file exists prompt in both directions without any problem, so unfortunately this might have to be the way I go in the future.

Thanks

mb

2008-11-06 14:02:08

Did you install the latest version of SmartFTP?
https://www.smartftp.com/download

But in any case it's clearly a bug with the server software.