Upload problem...

pfgbel

2008-10-19 08:04:02

Hello,
I am a licenced user of SmartFTP and never encountered a problem till yesterday.
I have to update my website and not a single file can be uploaded !!
The files are in the queue and the transfer starts with a various speed of the range 1K/sec or less (800 octets/sec) but transfer stops very often with a speed of 0 !!! The status varies from "connecting" to "0 octet/266 ko".
So I wonder what this could be, I tried again at different moments this night but I encountered the same situation.
Your kind help would greatly be appreciated...
Pol

mb

2008-10-19 08:10:35

Please add your license key to your forum profile.

Did you install a new version of SmartFTP recently?

Please post the system information from the menu: Help->About "System Information"

Did you set the KBps/Worker to 1 by accident?

Regards,
Mat

pfgbel

2008-10-19 08:20:07

Please add your license key to your forum profile.
I AM DOING THIS RIGHT NOW
Did you install a new version of SmartFTP recently?
NO, NOT A SINGLE UPDATE (EXCEPT A WINXP AUTO UPDATE IN THE PAST FEW DAYS)
Please post the system information from the menu: Help->About "System Information"

***
+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 3612 MHz
Total Memory : 2047 MB
Free Memory : 1345 MB

+- SmartFTP ---------------------------
Version : 3.0.1016.7
Time Stamp : 2008-05-18 23:03:37
Platform : x86
Id : 400051297
Days in use : 518

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.26
sfFavorites.dll : 1.0.12.7
sfFavoritesShellExtension.dll : 1.0.1.11
sfTransferQueue.dll : 1.0.9.7
sfFTPShellExtension.dll : 1.0.7.7

+- Language ---------------------------
SmartFTP.exe : 3.0.1016.7

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

**********

Did you set the KBps/Worker to 1 by accident?
NO, KB/USER IS SET TO 0 BUT WORKER IS SET TO 1

Regards,
Mat

Thank you,
POL

pfgbel

2008-10-19 14:35:58

I just was wondering if this could be a problem at my internet access provider or at the server where my website is hosted.
Could this be a part of the answer to the problem I encounter ??
Thanks in advance.
Pol

mb

2008-10-19 18:54:59

Please install the latest version from here:
https://www.smartftp.com/download

Can you connect to your server with the remote browser?

Do you have files stuck in the transfer queue? If yes please double click the first file and the log window opens. Then post the log here.

Regards,
Mat

pfgbel

2008-10-22 07:33:23